Very disappointing experience
Very disappointing experience. I had a chimney cleaning and inspection appointment confirmed for the morning of 8 September, between 08:00 and 10:00. I also received a phone call the day before confirming that someone would come.
I took the morning off work and stayed at home specifically for this appointment, but nobody arrived and no one contacted me. When I called the company, I was only then told that the technician was sick.
I fully understand that illness can happen. However, informing a customer only after they chase you, despite having confirmed the appointment the previous day, is not acceptable. The confirmation email states that customers may be charged €59.50 if they cancel late or are unavailable. It is frustrating that there appears to be no equivalent accountability when the company fails to attend, especially after the customer has taken leave from work.
A simple call or message in advance would have avoided this wasted morning. Extremely disappointed.