Dam Health Reviews 

We turned up for appointment to be told they had no tests available and a manager was on the way. They had not contacted us in advance so now we had spent £15 taxi to get there. We, and a number of others, had to sit and wait for over an hour in the sweltering heat not being able to drink with children who were thirsty, but the manager did finally arrive - said nothing or apologised to everyone waiting and just leaving the staff to deal with it. Very disappointing service - we should of been contacted to advise of an issue and provided opportunity for full refund. We could have just walked in at West Quay shopping centre and saved all the hassle! Making already pre-travel stress worse!!

Complete con. Ordered a 10 pack of flow flex covid tests but received 10 tests in an envelope, all parts of the test just loose, nothing like what was advertised as being sold, use by date for all is two months. Definitely not flowflex, no brand on them whatsoever

I mistakenly booked my test for the wrong day- I understand that’s my fault but Dam Health did not respond to any of my emails, even if it was to say there’s nothing that can be done. They also didn’t answer the phone, it just rang for around 30 mins - tried on multiple occasions and nothing.

Had reason to contact Dam to change my booking dates, spoke to Lynsey who was very professional and efficient and dealt with my query quickly, would definatley deal with them again.

Dam-health are a complete joke. Give you an appointment then have absolutelty no means of holding to it. You just join the end of a massive very slow moving queue. When you eventually get seen the process is not too bad. Would recommend looking elsewhere

I booked a PCR test for my child at their Enfield branch for a next day service and paid £59. within 10 minutes of booking I realised I made a mistake and needed a same day PCR test. So, I went ahead and cancelled my next day booking with them. They said there is a admin fee of £20 to cancel which I thought was too much . but, still in strictest sense I blocked that one appointment slot for 10 mins where someone else could have used it. This is if I think very critically about this.

Then, it gets very interesting. they said they will charge another £29 as administration fee on top of £20 as cancellation fee . so, I will only get a refund of £10

All of this for booking an appointment slot with them for literally 10 mins

So unfair. I tried speaking to them on the phone multiple times and they won't budge . I tried my level best to humbly request them to deduct £20 and to refund me the remainder of £39. they simply won't do it.

This is a day light robbery and looting hard earned money from people

Laura From Dam Enfield was really welcoming and gentle throughout the whole process and so was the receptionist, really good service from both of the girls, thank you.

I booked a pcr test and a antgien test 2 months ago for the bath branch. They decided to ring me and leave me a voice mail staying they can not do it in the branch I had selected less then 24hours prior my appointment, I couldn’t attend the other branches that where given due to being over 1 hour an a half away and I couldn’t get there. So I had no options to cancel my appointment and didn’t get a full a refund , they said they had closed the branch 3 weeks prior , I don’t understand why they let me know less then 24hour before hand , and I didn’t get a full refund due to them letting me know they couldn’t take the test in selected branch’s. When I rang them to query it I had to wait a hour to get through to anyone and when I did the person just said they didn’t make the rules, which I understand they don’t but the hull company must be scam, don’t book with them you will only lose money through no fault of your own.

Buyers Beware. This is a rip off company when you have to cancel. Airlines are cancelling flights at short notice and DAM Health do not refund ANY costs if cancelled within 24 hrs. My advice is to amend your booking to two days later then cancel to get money back. Other people we travelled with used other companies and everyone but me got ALL their money back. Cost me £100 that DAM Health kept and refuse to refund anything despite not incurring any of the testing charges. When I cancelled the screen says -£20 in the refund box. SCAM Health say that this means I don't get any refund. Deliberately misleading!! Will never use this company again for ANYTHING! Should be called SCAM Health. BEWARE!!!!!!!!!!

We went to Warrington today for Antigen test, and recieved a excellent and Professional service. We would highly recommend this company

I booked 1 x adult and 2 x children RT-PCR - Fit To Fly tests in preparation for a weeks family holiday Greece. These tests were booked only because of government guidelines stipulated that tests are required to enter Greece.
A week before we were due to depart the government guidelines changed which meant we no longer needed to do a test.

Using the DAM health online portal I cancelled my appointments giving them a weeks notice.
I was aware that there was a £20 admin fee for cancellation which I thought was highly unfair especially when sufficient notice was being given however upon receiving my refund I could see that I’d actually been charged a £40 admin fee!!

I contacted DAM Health about the error with my refund and almost two weeks later I’ve still not received an acknowledgment. I have chased them again in the hope that the error will be rectified but I’m not holding much hope.

I think it utterly disgusting that companies like DAM Health are making a significant profit from changeable covid regulations.
With the cost of everything else going up I think this is scam and DAM Health should be ashamed of themselves. Taking advantage of a situation that is completely out of the control of people like myself.
Shame on you DAM Health!!

I cancelled my test as it was no longer needed. In an email it stated I would get a refund minus £10 cancellation fee. I should have received £19, instead they sent me £2. I have sent repeated emails asking where the rest is but am being ignored. I appreciate this is not a lot of money, but it's the principle. The other company I had used, Express Test, were great and gave a full and speedy refund. It sounds from other reviews that Fam Health are stealing other people's money too.

Staff decided to turn up late.
Otherwise a good friendly service.

I have submitted a previous review of this company stating they hadn't refunded me for two fit to fly test I had to cancel as my husband was rushed into hospital and we were unable to travel. Abby replied to this review apologising for this and I was told by her that she would get my details from Trustpilot and be in touch, which is the same reply to all of the bad reviews on here, Im sure no one is surprised to hear that no one has been in touch about my complaint. I will not let this drop you have £70 of my money, I have followed the cancellation requirements of the company, so please do the right thing.