D'Angelico Guitars Reviews 

724
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of products, from guitars to accessories, often noting their excellent performance and craftsmanship. Many people highlight the exceptional customer service, appreciating the personal communication and helpfulness when issues arise. The ordering process is generally described as easy, with fast processing and quick delivery times for products. However, some customers also noted occasional issues with shipping, including delays in receiving tracking details or packages arriving later than expected. A few other people also felt that customer service communication could be improved, mentioning instances of unanswered emails or slow responses.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the high quality and excellent... See more

Quality

Users describe positive interactions with quality, frequently praising the high quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the super fast delivery and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Customer service

People report positive experiences with customer service, highlighting outstanding communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always great ordering from D'Angelico direct. My only small gripe is the color choices of some other parts...like Scalini pickguards are limited. If D'A carried more colors, specifically pearled cream... See more

Rated 5 out of 5 stars

my first was a premier mini dc. arrived with some bad frets. your customer service department approved fret work by a good luthier in las vegas. love the result so much i picked up a premier bright... See more

Rated 5 out of 5 stars

Firstly, I love the Korean made guitars, especially my Excel SS. I own a nice Gibson 335, as well as other name guitars, and my D'Angelico is as sweet or better than the others. The staff who have hel... See more

Rated 5 out of 5 stars

I'm pleased with my order. It arrived well-packed and undamaged, and of course the quality is first-class. The only glitch was in the online ordering process itself. I attempted to purchase four of t... See more


Company details

  1. Music Store
  2. Hobby Store

Information provided by various external sources

D’Angelico Guitars is an American musical instrument manufacturer and guitar brand based in Manhattan, New York.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

724 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(724)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was great

Everything was great! Arrived fast. I really like the gig bag for my Bedford, fits perfectly and large side pocket for all stuff. And of course LOVE the guitar, amazing tine and playability. I am pleasantly surprised by the flexibility and range of tone. It’s take top spot as my main guitar and I rarely play others. It’s also beautiful and I get compliments all the time. Thank you!!

April 29, 2024
Rated 5 out of 5 stars

If you’re wondering about the quality…

If you’re wondering about the quality of D’Angelico acoustic guitars I can report that my new Excel Gramercy A/E is a keeper. I only had to adjust the truss rod a tiny bit to get great, low, buzz free action. All solid wood construction, great sound both ways. Fit and finish is excellent. The neck shape is a better handful for me than my Taylor was. The narrow nut width is a big help to me. Also, it’s my first ever experience with Grover Imperials. Despite being a little gaudy, they are absolutely fantastic.
It was a totally successful experiment?

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

The DC Tour is a good buy

The DC Tour isn't perfect (the bridge on mine has to be super-low on the treble side to get the action right), but it's very good for what the guitar costs (I got a demo for $500 from Sweetwater). Love the Supro pickups; they're worth the price of admission.

March 24, 2024
Rated 1 out of 5 stars

I will be twice thinking

I ordered 2 things with a promo code . I ordered them Separtly because YOUR website will not let you do it any other way ! Or be able go back and Fix It ! I E mailed and I asked why I am getting charged shipping on both of the items ? And was to it was Because I ordered them separtly ? Then they arrive in the same package ? What UP ?

March 8, 2024
D'Angelico Guitars logo

Reply from D'Angelico Guitars

We're sorry you had difficulty using the promotional code. Most of our sales are only available to be used on one item at a time or on the total order based on the type of promotion that was offered. So unfortunately the system would not be able to automatically accept an order that breaks those terms. Separate shipping charges would automatically be applied on two separate orders. If the items were sent together, and the shipping weight was within the shipping limit for that shipping price, you will be refunded for the second shipping charge. Our team will look into this further and reach out with a resolution.

Rated 5 out of 5 stars

The folks over at D’Angelico were kind…

The folks over at D’Angelico were kind and knowledgeable. They helped me pick out a neat Pigtronix pedal that I’m super happy with. They were also both from Mississippi which was a really cool thing to stumble across on my trip to Aspen. Thanks for the help, y’all! 10/10 would recommend 💜

March 6, 2024
Rated 2 out of 5 stars

Where's the customer service?

I called and left message regarding my purchase. No reply, nothing. I Still purchased my items despite, hoping they'll work. Poor attention to customer service, at least for this customer.

March 1, 2024
D'Angelico Guitars logo

Reply from D'Angelico Guitars

Hey Orlando, our apologies for not seeing your call or message prior to this. I'm happy to get you connected with the right department. You can email jessica@bondaudio.com with your issue.

Rated 5 out of 5 stars

Johnny is the man

Johnny help me out and he was great. Taught me what I should know about the guitar and I ended up going home with exactly what I wanted.

February 8, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look