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D'Angelico Guitars Reviews 

724
•
TrustScore 4.5 out of 5

4.6

Music Store
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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of products, from guitars to accessories, often noting their excellent performance and craftsmanship. Many people highlight the exceptional customer service, appreciating the personal communication and helpfulness when issues arise. The ordering process is generally described as easy, with fast processing and quick delivery times for products. However, some customers also noted occasional issues with shipping, including delays in receiving tracking details or packages arriving later than expected. A few other people also felt that customer service communication could be improved, mentioning instances of unanswered emails or slow responses.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the high quality and excellent... See more

Quality

Users describe positive interactions with quality, frequently praising the high quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the super fast delivery and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Customer service

People report positive experiences with customer service, highlighting outstanding communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always great ordering from D'Angelico direct. My only small gripe is the color choices of some other parts...like Scalini pickguards are limited. If D'A carried more colors, specifically pearled cream... See more

Rated 5 out of 5 stars

my first was a premier mini dc. arrived with some bad frets. your customer service department approved fret work by a good luthier in las vegas. love the result so much i picked up a premier bright... See more

Rated 5 out of 5 stars

Firstly, I love the Korean made guitars, especially my Excel SS. I own a nice Gibson 335, as well as other name guitars, and my D'Angelico is as sweet or better than the others. The staff who have hel... See more

Rated 5 out of 5 stars

I'm pleased with my order. It arrived well-packed and undamaged, and of course the quality is first-class. The only glitch was in the online ordering process itself. I attempted to purchase four of t... See more

Company details

  1. Music Store
  2. Hobby Store

Information provided by various external sources

D’Angelico Guitars is an American musical instrument manufacturer and guitar brand based in Manhattan, New York.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

724 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(724)

99 reviews in the last 12 months

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Rated 4 out of 5 stars

part was great (truss rod cover)…

part was great (truss rod cover) although the holes were just a tiny bit smaller than the screws that came with it, it still worked out great) ...shipping was a bit slow ( according to the tracking, it took them multiple days to actually get it in the mail. after USPS had it, it went pretty fast.

February 16, 2025
Rated 5 out of 5 stars

Excellent Customer Experience

My new Grateful Dead guitar strap is of excellent quality, made of beautiful materials and is very comfortable and stable.

I thought it was sold at a fair price and matches my D’ Angelico acoustic in the design elements unique to D’Angelico Guitars.

Finally, the shipping was fast and packaging solid.

January 30, 2025
Rated 5 out of 5 stars

DC pickgaurd

I ordered a DC pickgaurd which does not fit a DC mini. A representative from D'Angelico is helping me resolve this issue.

December 20, 2024
D'Angelico Guitars logo

Reply from D'Angelico Guitars

Hi Pete, I just responded to the email you sent earlier and our customer service team will help facilitate an exchange for the right item. Thanks for your messages.

Rated 1 out of 5 stars

I still have not received the product.

December 29, 2024
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Reply from D'Angelico Guitars

Hi Dr. Merrick. Thanks for bringing this to our attention. I just checked your order status and its showing that your strap was shipped on December 28th and was estimated to be delivered by January 3rd. The USPS update shows it should be out for delivery today. We apologize for the delay and inconvenience.

Rated 5 out of 5 stars

The D'Angelico Excel Giacomo Turra…

The D'Angelico Excel Giacomo Turra Bedford SH 2024 w/ Peppermint Gloss exceeded all expectations i.e. from the nut, neck profile/inlays, the p/u configuration (that bridge!) provides wonderful tone opportunities, integrity of switches, trem bar stays in tune, action is spot on, frets finished A+. Apparently, Rick Tallman runs his biz like I run my surgical suite-well informed, answers anticipated questions and w/o talking down to those learning the trade. After playing for 25 years I wouldn't have considered this purchase w/o his input. Period. Keep up the great work guys. You're are fortunate to have Mr. Tallman in the wings.

December 6, 2024

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