Daraz Sri Lanka Reviews 353

This online retails has a pathetic service of attending customers service. I have ordered baby care items for my baby and I've received a note on my mobile that those were shipped. even I have done the payment by my debit card. but the order didn't receive as expected. when I contacted customer care ( of course it was an anonymous chat agent ) they said that it will be delayed due to the pandemic situation of the country. of course, I can wait for that. But you know what, after the next day, they have canceled my order without informing me. what a shame action that they have taken when asking about the delay. Then a msg came as they are going to refund the money. But am afraid to say that still, I am waiting for that refund since I got nothing. don't play with people's hard-working money. Frustrating service.

I have decided not to buying any thing from daraz again by paying beforehand. I cannot cancel my order even if the courier service is taking too long to reach. It says to contact the seller. What a joke.

Daraz is an Organized scammer. Deliver wrong or cheaper items.
Customers will never be able to return and get the refund.
It seems top management is well aware and guide stuff do the mafia.

anyone should require proof, there are lot of incidents with written and voice evidence.

THEY ARE VERY BAD CANNOT SPEAK TO ANYONE NO CALLS ANSWERED. I ACCIDENTLY ORDERED THE WRONG MIKE AND NOW STUCK AS I HAVE BEEN TRUING TO CANCEL AND NOW TRYING TO RETURN.
ORDERED THE ROBOT CAR KIT AND DELIVERED WITHOUT ALL THE PATRTS. DONT ORDER ANY TOYS AS THEY ALL JUST BREAK IN A DAY ALL VERY BAD CHINESE QUALITY

Got my 2nd item today. Last time, I made a complaint that the delivery guy wasn't professional nor polite. This time, I'm super satisfied with the punctuality, service and good change. Keep it up! Thank youu💕

experiences buying on daraz
1) ac from browns priced with installlation and tubing etc dumped for 7 weeks not installed
2)many items glorius pict of originals different fakes sent
3) nasty rude staff at Yamaha music centre will ask you to learn to talk and keep abusing you over weeks . i responded just to see how long they would continue -2months insults to date .used to be a civilized shop but not the cads when online via daraz as ther faces and identity is hidden
4)many send short and you have absoultely no way of proving that you got less items in a package once the delivery man scoots.buy in singles
5) some sellers keep the money and suddenly just cancel -no excuse but say no supply wasting your time! you cant even leave a feed back or blacklist as on ali express as order is not completed .
you are at complete mercy of daraz!
why buy? as many shops remain closed but daraz flouts corona lock down rules blatently via abs delivery!

i have been contacting them for over 2 and a half months with regard to my refund of 15000 and up to now nothing. always giving excuses.

dont buy things off daraz

very very bad website when you sell more than a month it takes to recieve money when buying products too much expensive , can get from cheaper in any shop than daraz very low performance

Extremely unprofessional live chat agents in Sri Lanka. Daraz Management seems to be very poor. The agents assist the customers just for the sake of assisting. See how many negative feedbacks you have. My chat was ended up even before I finished asking questions. I would not give you atleast one star if I am able to unpick the star button appears above. Feel so sorry about Daraz Chairmen and the top Management.

Bough 4 taps from daraz, but I received 4 tap connectors, when I returned and ask for a refund, daraz refused, WHY .... seller "hunters" changed the image to a tap connector. So I don't get a refund, bad sellers can get away... rip off.
The best part is, when I made an negative feedback through DARAZ, they don't approve because the review mentioned Return/refund words... what a joke, they have removed my previous negative feedback as well. Daraz is actively helping scammers to rip off customers. BAD system and BAD service.

To be honest I am a customer of daraz for more than 4years. There are some shortcomings in customer support. But rather than that all the other services are best and reliable. At the moment it is the No1 online shopping site in sri lanka. Please don't try to determine.

Sends a product with missing parts took a month to look into it, then said I had to return they arranged but pick up for return and over a month later still waiting for it to be picked up, doesn't answer phone calls or emails. Stay away from this company unless you want smaller cheaper items expensive items don't buy

Worst products , delivers wrong product to buy time till the main product arrives. happend like 3 times already

Do NOT use this company customer service is rubbish! Delivered a faulty product and refuse to help as the seller is not answering their phone.
AVOID USING DARAZ SL, I didn't read the reviews before using!!

Robot style customer service team who is also proficient in sending links from their faq section or help page when inquired on a certain matter. Also they seem to think we are not able to read and figure out instructions and keep repeating the same thing when our question is totally a different thing. The worst customer service team response that I have experienced.

I have been buying stuffs from online since very long time and never encountered such deceitful , utterly awful e commerce service…they suck up to their sellers mistake , they just need their commission that’s it, they don’t care about customers or their service…gave so many excuses by a seller for warranty replacement and when I complaint to the website they just stand with the seller not the customer…whatever it is , such things never happens with eBay or Amazon…so please stay away from this website

I order Alfa WIFI Network-N-Adapter UW07 Windows-Mac-Kali Linux-Raspberry Pi and they deliver me another one and after contact, the customer support asked me to reorder from the refund amount .few minutes ago there are 50+ stocks after the customer support the product is out of stock.I mean what the fck is this how we refund the order and reorder the original product when it is out of stock. beware they are playing with us.mtf

I bought a badminton racket for a friend of mine for more than five thousand rupees and not even he used it for two times it was pulled of from handle , but when I informed it to Daraz they told me to contact the seller , from whom they bought it, so this is the way Daraz treating the customers please do not buy any thing from them , one day it will happen to you as well . This is a true incident . Very very bad online seller I have seen in my life time .

Fckig annoying service they don't return the the damage goods

The best online shopping platform in Sri Lanka