Dart Armoury Reviews 591

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 563 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the excellent customer service, highlighting quick responses and effective problem resolution. Reviewers often find the products to be of good quality, well-made, and fun to use, with some items exceeding expectations. The delivery service is frequently praised for its speed and efficient tracking, with many receiving their orders faster than anticipated, even for international shipments. However, some people were dissatisfied with product quality, reporting issues like items breaking quickly, unexpected firing, or jamming. There are also concerns about delivery times, with some experiencing long waits, missing packages, or incorrect items in their orders. Additionally, some customers noted discrepancies between advertised product features and what they received, such as plastic barrels instead of metal, or non-matching accessories.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and functionality, with many expressing... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction, noting... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting very fast delivery... See more

Order

People report ambiguous experiences with order, with some customers praising quick delivery and timely... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting great care, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The original gun was "lost in post"... they responded by sending a replacement... The shotgun itself is well made & a fun item to shoot...

Rated 4 out of 5 stars

Items were delivered at the time and date promised. Both items exceeded expectations of what was expected. One downside, however, was the lack of assembly instructions. The instructions provided s... See more

Rated 3 out of 5 stars

Every single gun these guys sell is by a different company, so every single one has a completely different spectrum of how well made it is, how it functions. The Pump, the sawn-off shotguns and Lee... See more

Rated 5 out of 5 stars

Bought twice from these guys after visiting at Anime con in Manchester, cracking quality even in the hands of my austistic 12 year old Super fast delivery, well packaged Would definitely buy ag... See more


Company details

Written by the company

Dart Armoury is the world's largest retailer for authentic toy guns, fidget guns and prop weapons. Founded in 2021, we now operate globally to serve customers across Europe, North America and Oceania with fast and secure delivery. Our products stand-out for their realism and fun-factor. Using our tested 'recoil-shock' mechanism, we simulate real firearms with great accuracy, whilst keeping things safe by using bright colours and 'foam darts' only. You can find our pop-up shops across the UK, USA and EU at ComicCons year-round to come try our products in person.

After-Sales Support

Written by the company

We'll help you with your guns!
We have a long-standing commitment to support all customers with the products and help them in understanding their use and upgrades. We are the undisputed leader in toy guns and are experts in these products.

Contact info

3.7

Average

TrustScore 3.5 out of 5

591 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

hello

hello, our order did not reach yet. we gave order 13th of march. today is 4th of may.

April 13, 2026
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Reply from Dart Armoury

Hey Eda, thanks for feedback! Deliveries to TURKEY can take a bit longer than the rest of Europe but rest assured, your order is on the way.

Rated 1 out of 5 stars

After my experience and reading similar…

After my experience and reading similar bad reviews…you’d have to be a fool to order from this company

April 24, 2026
Unprompted review
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Reply from Dart Armoury

Hey Jean, I’ve reviewed your emails with our team and don’t think this review is fair on us. I can see you requested to return your order outside our returns period and after you had opened and used the products. Whilst we appreciate you weren’t happy with this outcome, we’re committed to ensuring all customers receive a brand new product and do not re-sell used items.

We hope you can understand why we weren’t able to accept your return on this occasion and hope to serve you again soon.

Rated 1 out of 5 stars

Customer service is obtuse

USPS messed up forwarding on my order and I sent an email explaining about the address change then after several emails they still didn’t understand what I was trying to explain to them. So I just told them to cancel it and I didn’t expect a full refund.

April 14, 2026
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Reply from Dart Armoury

Hi Joshua, I've reviewed your emails with our team and don't think this review is particularly fair. In email, you told us that you had provided the wrong address for your order two days after USPS attempted to deliver the parcel to that address, resulting in it being returned to sender. Had you advised us before delivery was attempted, we would have been able to fix this for you.

I don't think it's fair to call our team 'obtuse' when you provided an incorrect address. We hope we can serve you again in the future, but please remember to use the correct address!

Rated 4 out of 5 stars

great for cosplay and came pretty…

great for cosplay and came pretty speedily. works well (though due to range would not do well for any type of nerf battle or such) will look great with my next costume.

April 7, 2026
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Reply from Dart Armoury

Thank you for your feedback!

Rated 3 out of 5 stars

Ok product but don’t expect good shipping or instructions

The boxes were destroyed, the product was not as expected and very temperamental to use.

April 6, 2026
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Reply from Dart Armoury

Hey Jamison, apologies if the boxes were damaged. I hope the guns were okay! I can see your order was delivered in 6 days. Hope to serve you again soon.

Rated 1 out of 5 stars

After 2 attempted shipments from China

After 2 attempted shipments from China, item never arrived! 2 times item got stuck in shipment! Unbelievable!! Luckily after 3 months I did get my money refunded! Will never try ordering anything from China if possible…

April 5, 2026
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Reply from Dart Armoury

Hi Ray, apologies that your order didn't make it to you in a timely manner. The vast majority of our products ship from the US, UK or China and reach customers in 3-10 business days. I can see after the second failed delivery our customer support team offered you a refund and promptly refunded you in full. Hope to serve you again soon!

Rated 1 out of 5 stars

ignored by support, looks like a scam

Ordered Mar 10th, they did not ship until on Apr 1st I contacted support and suggested if they have trouble shipping to me internationally they instead ship to a US forwarder I used and trust. They seem to have shipped to the new address I gave them, I got the tracking number. But today is Apr 20th, tracking says "Apr 08, 2026 10:13 am Undelivered - Invalid Address", support ignores me since Apr 9th when I wrote about this. The address I gave them can't be invalid, Amazon and others have no trouble with it.

April 2, 2026
Rated 1 out of 5 stars

1 of the products halfway work

1 of the products halfway work. Poor quality for the price.

March 29, 2026
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Reply from Dart Armoury

Hi Michael, please reach out directly if you're having issues with your product so we can resolve it.

Rated 5 out of 5 stars

Perfect

0 problems, works exactly how i wanted

March 29, 2026
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Reply from Dart Armoury

Thanks Brandon! Hope to serve you again soon.

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