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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items look even better than advertised and are unique. Many people highlight the competitive pricing, finding great value compared to other retailers. The delivery service is frequently commended for its speed and efficiency, with items arriving promptly and exceptionally well-packaged. However, some customers experienced issues with damaged items upon arrival, despite clear "fragile" markings. A few others mentioned receiving products that did not match the online description, or had concerns about the size of certain items relative to their price. There were also isolated reports of missing items from orders or difficulties with the return process.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising items as excellent, unique, and good... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the great quality of... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering, prompt... See more

Price

Users describe positive interactions with price. Many customers found great quality products at good prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the teak root placemats and coasters. Got to say they look even better than in the image online. So pleased and look amazing on my breakfast bar. Really good quality, speedy delivery and pos... See more

Rated 5 out of 5 stars

Ordered and received my goods promptly.Great quality at great prices. Excellent products.Customer service from the company was excellent and they kept me informed about my purchases every step of the... See more

Rated 5 out of 5 stars

Unfortunately my parcel turned up damaged. The box clearly said Fragile all over in sticky tape but I could tell it had been thrown about.Sadly when I opened it my little mouse bird feeder was broken.... See more

Rated 5 out of 5 stars

My cutery sets without any issues they were very well package and delivery quite quickly. I don't think anyone can improve on the service that I recieved, I will certainly recommend Darthome to frien... See more


Company details

  1. Home Goods Store
  2. Decoration and Interior Design Store

Written by the company

Welcome to Darthome. Shop the latest season trends for homeware here. Browse our full range of home decor, furniture, garden accessories, kitchenware, lighting, bathroom accessories, living room storage and kitchen storage online now. Get free delivery on all orders over £50 and order before 1pm for same day dispatch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

645 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wall tile

Fragile item delivered safely due to excellent packaging. Lovely wall tile exactly as described online. Very pleased with the purchase.

January 29, 2025
Rated 5 out of 5 stars

Great price

Great price, great product and great care taken as well wrapped to ensure the product was delivered safely

January 28, 2025
Rated 5 out of 5 stars

Arrived well packed ( my arthritic…

Arrived well packed ( my arthritic hands did open everything). Just what l wanted the wall planters match my existing ones. The reed diffuser looks good as it is part of a birthday present for my daughter. Overall a great company and will order again from them.

January 29, 2025
Rated 5 out of 5 stars

Excellent Customer Service!

Despite the first item arriving damaged in transit (it was well packaged and Fragile clearly labelled) Darthome dealt with the situation quickly and efficiently and the refund was back in my account next day. I ordered again and the beautiful ornament arrived safely within 48 hours. Excellent service from start to finish. Thank you … why can’t all companies be like this

January 28, 2025
Rated 1 out of 5 stars

Chopping boards ordered - poor quality

Chopping boards ordered. one was really poor quality. it had a pretty big knot in it right in the middle with a hole about the size of a penny, which had been filled with wood filler I’m ok with knots in wood,…i get it…but this is a chopping board not a wardrobe, and using filler is just not right. it won’t last

i contacted customer support and they argued it was fine. said i could return but no offer of a free return

This shouldn’t have passed quality control

won’t buy from these again.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered some storage tins, they emailed me to let me know one of the set was damaged and they would send the rest and then send an undamaged one later, which they did. Excellent customer service! And the tins are lovely.

December 27, 2024
Rated 5 out of 5 stars

Another great set of purchases from…

Another great set of purchases from Darthome unique different quirky gifts for my family for birthdays upcoming packaged perfect on time as promised and I will continue to look each week as different stock pop up regularly giving great ideas thank you, Steve.

December 27, 2024
Rated 5 out of 5 stars

Lovely wine rack

Ordered a lovely wine rack on 22 Dec and it arrived on 24 Dec. Well packaged and good communication.

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have bought many items from this site and have always been pleased with them. I received one faulty item and the customer service was fantastic, sending a replacement straight away. Thank you.

November 20, 2024
Unprompted review

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