Darwin Insurance Reviews 51,706

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing, often finding it to be the best value compared to other providers and significantly cheaper than their previous insurers. The website is consistently praised for being user-friendly, easy to navigate, and straightforward for obtaining quotes and managing policies. People also appreciate the efficient and clear process of setting up their insurance, with many noting the ease of transferring details and accessing documents online. The service is often described as professional and helpful, with staff members receiving commendations for their informative and patient assistance. However, some customers also noted issues when trying to make mid-term adjustments to their policies online, which occasionally resulted in an increased premium.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting competitive quotes and good value.... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the website... See more

Website

Consumers find the website experience to be positive. Many reviewers highlight the ease of use and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Darwin motor insurance was an easy choice to make because they quoted the same price for identical cover that I'd paid last year to another company, which wanted an extra £30 for cover this year.... See more

Company replied

Rated 5 out of 5 stars

Competitive price for car insurance via comparison website. Very easy to check everything I required and set up. All done with in minutes. No claims checked, as i wanted to protect my no claims bonus.... See more

Company replied

Rated 5 out of 5 stars

I compared features and price on a couple of well known comparison sites, of many different insurance providers, and Darwin's offerings looked to be the best for overall value. Once I had decided to g... See more

Company replied

Rated 5 out of 5 stars

Very easy to use when coming in from Compare the Market. All my details were transfered accurately and relevant documents were easily linked to for review. Paid by credit card, no fuss. Let's see if t... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Insurance Agency
  3. Insurance Company

Written by the company

Ready to Help: Our claims customer service team are the same people behind some of the UK's best-known brands, so you know you're in good hands when you need help. Smart Pricing: We've developed a smart pricing system to provide a price based on you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52K reviews

5-star
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Rated 5 out of 5 stars

I am a new customer so my experience is…

I am a new customer so my experience is not more than the telphone conversation I had with the very helpful lady. The service I got was very good.

April 29, 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're very happy to hear that the telephone support you received was helpful. We appreciate your positive feedback regarding the service you experienced as a new customer. Christy

Rated 5 out of 5 stars

Extremely helpful member of staff that…

Extremely helpful member of staff that I spoke with on the phone.

April 22, 2026
Darwin Insurance logo

Reply from Darwin Insurance

We appreciate you taking the time to leave us this review. We are so glad to hear that you found our staff member helpful. Christy

Rated 5 out of 5 stars

Easy to purchase

Easy to purchase, good value and staff seem very helpful

April 29, 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're happy it was easy to purchase, you found good value, and our staff were helpful. Thank you for your review! Christy

Rated 3 out of 5 stars

Was pleased with the car insurance I…

Was pleased with the car insurance I took out with you in January so looked to get a quote for my wife's upcoming renewal (with a competitor).
Your web site made it VERY confusing and difficult to get a quote so I gave up.
Also, unlike others, there is no incentive to add additional vehicles within the same address/family
I guess we'll just stay where we are.

UPDATE.
Clearly not bothered or need the business!

April 29, 2026
Unprompted review
Darwin Insurance logo

Reply from Darwin Insurance

Hi Phil, thanks for you review and feedback. Alex

Rated 5 out of 5 stars

Good price ..straightforward log in…

Good price ..straightforward log in ....liking the .monthly newsletter

April 29, 2026
Unprompted review
Darwin Insurance logo

Reply from Darwin Insurance

We appreciate you sharing your positive experience with our straightforward login and reasonable pricing. We're also glad you like our monthly newsletter. Christy

Rated 5 out of 5 stars

Easy to use website

Easy to use website, competitive pricing and car was insured in minutes

April 29, 2026
Darwin Insurance logo

Reply from Darwin Insurance

We appreciate that our website was easy to use, the pricing was competitive, and your car was insured quickly. Thank you for your review. Christy

Rated 5 out of 5 stars

Brilliant staff

Your staff are very helpful, friendly, polite and understanding, after a recent phone call with them the lady I spoke to turned my stress into relief, she was a superstar.

April 29, 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're happy to hear that our staff was helpful, friendly, and understanding during your call. It's great to know the interaction relieved your stress. Thank you for your positive feedback! Christy

Rated 5 out of 5 stars

I have shifted from Churchill and found…

I have shifted from Churchill and found Darwin's service very good. The small adjustments were easily undertaken, overall very satisfying till date

March 11, 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're happy to hear that you've found our service very good since switching from Churchill. It's great to know the adjustments were easily undertaken and you're satisfied. Christy

Rated 3 out of 5 stars

It was easy to buy my car insurance…

It was easy to buy my car insurance policy. The proof of the pudding will be if and when I need to access information online or if I need tor make a claim how Darwin deals with it and me. Until that I can't say how good Darwin really is.

April 28, 2026
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Reply from Darwin Insurance

Thanks for your review and feedback! We hope to meet your expectations should you need us. Alex

Rated 5 out of 5 stars

User friendly site

User friendly site, very reasonable price

April 29, 2026
Darwin Insurance logo

Reply from Darwin Insurance

We appreciate you found our site user friendly and our prices reasonable. Thank you for your five star review. Paddy

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, and straightforward website.

April 25, 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're happy to see you found our pricing competitive and our website straightforward. Thank you for your feedback, we appreciate it! Paddy

Rated 5 out of 5 stars

Very easy to follow

Very easy to follow
Had no problems at all
Price is great

April 29, 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're so happy to see our services were easy to follow and you had no problems, especially with the price. Thanks for your review. Paddy

Rated 5 out of 5 stars

Everything was very straightforward

Everything was very straightforward. The price was very competitive. It was also good to receive the information Darwin sent afterwards.

April 28, 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're so glad to see you found everything straightforward and the price competitive. It's also great to know you appreciated the information we sent. Thanks for your review. Paddy

Rated 5 out of 5 stars

Ease of use

Ease of use, excellent service and communication.

April 29, 2026
Darwin Insurance logo

Reply from Darwin Insurance

We appreciate you mentioning our excellent service, communication, and ease of use. Thank you for your five-star review! Paddy

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