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DashCam Bros Reviews 153

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TrustScore 2.5 out of 5

2.6

Camera Store
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Rated 2 out of 5 stars

You cancelled my order because your system accepted a promo code. Fix your system. If the promo code wasn't valid, it should not have accepted it and let me proceed with the order. This promo code sho... See more

Company replied

Rated 3 out of 5 stars

I live outside of town. Package was sent 'signature required' which caused me to waste half day driving to Post Office to get it. Connecting to iPhone 7 was not an easy task... I have not yet tried m... See more

Company replied

Rated 4 out of 5 stars

Cameras and pro magic work as advertised...very easy to hookup and operate but night vision out of the front and rear camera is very poor unless you are in the best light. The front camera does not do... See more

Rated 1 out of 5 stars

Very slow to respond or no response at all. Tries to push blame on customer for their mistakes, then tries to make you feel stupid for contacting them. Unacceptable.

Company details

  1. Camera Store
  2. Auto Parts Store
  3. Car Accessories Store
  4. Electronics Store

Information provided by various external sources

DashCam Bros is retailer providing competitive prices on dash cams and related accessories to equip drivers with the tools necessary to protect themselves from unsafe driving and undue liability on the road. We aim to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service and product knowledge. We have a great team and aim to grow our business to continue offering our customers the best dash cams available and the latest dash cam related trends and news. We make it a priority to continually develop resources that help consumers make informed decisions about purchases, installations and dash cam set ups.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

153 reviews

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Rated 1 out of 5 stars

would never buy from them again

January 3, 2018
Unprompted review
DashCam Bros logo

Reply from DashCam Bros

Hi Michael,

Thank you for leaving feedback for us. We are sorry to hear about your experience. Sometimes, technology is faulty, and when that happens, we offer product specialists to troubleshoot with customers to help solve the issue. In this specific case, we had our specialists speak with you to help solve the issue. However, even though we offer troubleshooting to customers, we cannot force a customer to go through the troubleshooting with us if they do not wish to do so. When customers don't wish to troubleshoot their product with us, which was the case here, we allow the customer to return the item as per the return policy.

It is our understanding that in this specific case, due to your dissatisfaction, we have already issued you a fully paid return shipping label, as well as an agreement to waive any restocking fees. We are still awaiting the return of the product for your refund.

Rated 5 out of 5 stars

I ordered stickers for my car

I ordered stickers for my car. The description said could be used inside or out, not the case because the are printed backwards. I contacted support and Amy apologized profusely, she said she would call me back in 15 min. She called me back in 5 min and not only refunded my purchase but shipped the new stickers the next day at no cost! One of the best customers service experiences I've had in a long time! Thanx Amy and thanx Dash Cam Bros! Happy New Year!

January 2, 2018
Unprompted review
Rated 5 out of 5 stars

Terrific Value.

Terrific price from the best dashcam company out there. I've had blackvue dashcams for over 10 years and cannot believe the price I got for this model. Very happy.

December 27, 2017
Unprompted review
Rated 4 out of 5 stars

Great

Website was fairly easy to navigate. The info on the website is helpful when comparing cameras to one another. The price point was okay (cyber Monday deal is what got me) vs other sites. Delivery was fast (and free!). Overall, excellent job.

December 13, 2017
Unprompted review
Rated 3 out of 5 stars

I live outside of town

I live outside of town. Package was sent 'signature required' which caused me to waste half day driving to Post Office to get it. Connecting to iPhone 7 was not an easy task... I have not yet tried my iPad. Save up lots of curse words before you start. Now, I manually recorded a scene & downloaded videos but cannot find them on iPhone so I cannot send to friends. Last, when I park Cherokee in garage, my iMac, iPhone, iPad & AppleTV try to logon to Thinkware, not my network. I had to unplug 12 VDC plug on Cam... Wish I never bought it.

December 4, 2017
Unprompted review
DashCam Bros logo

Reply from DashCam Bros

Hi Fred,

Thank you for the feedback. Our shipping policy can be found here on our site, and once shipped, we unfortunately do not have any control over how USPS delivers the item (whether they make a valid attempt to ring the bell, etc). When downloaded on the iPhone, you should be able to find it under the download sections of your phone storage, and be able to send to friends from where. You should also be able to set the priorities on your devices to choose which devices to connect to. Please let us know if you have any other questions.

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