It's very glitchy Outdated posts, frozen load listings, chrashes and extremely expensive They just know it's almost a monopoly, so why change anything
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DAT recently launched an Ad campaign worded to appear as if DAT had a load board specifically for SPRINTER VANS. SYLECTUS HAS AN EXCELLENT DATA BOARD. HOWEVER DAT HAS NOTHING EVEN CLOSE TO SYLE... See more
Company replied
Absolutely horrible. DAT has always been a product intended for North Americans, yet you allow people for other countries to have access to DAT servers. REALLY?!!?!? Please tell me you believe that'... See more
Company replied
I paid for a subscription for two users and had my driver login to search loads using my new MC. I got banned for good, so they say because a third person who was my driver, was searching for loads. C... See more
Company details
Written by the company
DAT Freight & Analytics operates the largest truckload freight marketplace in North America. Shippers, transportation brokers, carriers, news organizations and industry analysts rely on DAT for market trends and data insights based on more than 400 million freight matches and a database of $150 billion in annual market transactions. Founded in 1978, DAT is a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500, and Fortune 1000.
Contact info
Southwest Nimbus Avenue 8405, 97008, Beaverton, United States
- 8005475417
- digitalmarketing@dat.com
- dat.com
2.6
Poor
104 reviews
Replied to 16% of negative reviews
Typically replies within 1 week
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Del/pick up times
Del/pick up times, pu/del dates and how many drops should be mandatory in the load description.
May 2, 2024
Reply from DAT Freight and Analytics
We appreciate your feedback and understand the importance of clear communication regarding delivery and pickup times, pickup and delivery dates, and the number of drops in a load description. We are constantly working to improve our services and will take your suggestions into consideration as we strive to provide the best possible experience for our customers. Thank you for taking the time to share your thoughts with us.
Outages are pretty regular here lately.
Outages are pretty regular here lately. Have to resort to other load boards in search of work.
April 17, 2024
Reply from DAT Freight and Analytics
We sincerely apologize for the inconvenience caused by the recent outages. We understand how frustrating it can be to have your workflow disrupted. Our team is working diligently to improve the stability of our platform and minimize the occurrence of such issues in the future. We appreciate your patience and understanding as we strive to provide a reliable service.
The access to the platform and when you…
The access to the platform and when you need assistance
May 2, 2024
Reply from DAT Freight and Analytics
We greatly appreciate your positive feedback regarding the accessibility of our platform and the assistance provided when needed. Your satisfaction is our top priority, and we're thrilled to know that we've met your expectations. Thank you for taking the time to share your experience with us.
Good people to work with very helpful
That was a great experience ,People working at DAT very knowledgeable a bout there ,
May 2, 2024
Reply from DAT Freight and Analytics
Thank you for taking the time to share your positive experience with us. We're delighted to hear that our knowledgeable staff made a positive impact. Your feedback is greatly appreciated and will be shared with our team. We look forward to serving you again in the future.
More Hot Shot Flatbed loads with atleast $3.00 a mile
NOT enough Flatbed - Hot Shot loads, most of the ones there are do not pay well...Fuel is sometimes over half of what we make on the load, no less than a third of...It would be great if you offered loads and also have a back haul attatched....I don't understand how some people get paid well to take a load and others hardly make enough to deliver load and make it back to home lot...
The OTR team has been a blessing and the Dat Load Board has been pretty good.
April 3, 2024
Reply from DAT Freight and Analytics
We appreciate your feedback and understand your concerns regarding the availability and compensation of flatbed-hot shot loads on our platform. We strive to provide a diverse range of loads that cater to different types of trucks and preferences. While we may not always have an abundance of flatbed-hot shot loads, we are actively working to expand our network of carriers and shippers to offer a wider selection of loads.
Regarding the fuel expenses, we understand that fuel costs can significantly impact your earnings. We are committed to providing competitive rates and continuously monitor market trends to ensure that our load rates are fair and reasonable. However, please note that we cannot offer direct solutions such as discounts or vouchers due to policy restrictions.
We appreciate your positive feedback about our OTR team and the Dat Load Board. We are glad that these services have been beneficial to you.
We value your input and will use it to improve our services. Thank you for taking the time to share your thoughts with us.
The customer services is top notch!
The customer services is really good! We all have our bad days and that’s understandable on either side, when you have a power house team like team Sandusky your getting results/great professional ppl like kiersten. I had issues with one of my invoices and Kiersten was the best and help me resolve my issue quickly.
May 2, 2024
Reply from DAT Freight and Analytics
We appreciate your positive feedback and recognition of our customer service team, particularly Kiersten. It's wonderful to know that you received prompt and effective assistance in resolving your invoice issue. Our team strives to provide professional and efficient support. Thank you for taking the time to share your experience.
Reply from DAT Freight and Analytics
Thanks for leaving feedback. We love to hear you're having a positive experience.
Reply from DAT Freight and Analytics
It's great to hear you've found our products easy to use! Thanks for leaving your feedback.
You guys are doing good but can be…
You guys are doing good but can be doing way better if you were to find a way to get rid of & filter some of the bad brokers on this platform Like Global Tranz They need to get investigated always doing professional drivers wrong & im sure theirs plenty more brokers like that.
May 2, 2024
Reply from DAT Freight and Analytics
We appreciate your feedback and understand your concerns about certain brokers on our platform. We take these matters seriously and are committed to providing a fair and transparent marketplace for all users. We have robust systems in place to monitor and investigate any potential misconduct, and we take appropriate action when necessary. We will forward your feedback to our relevant team for further review and consideration. Thank you for helping us improve our platform.
Reply from DAT Freight and Analytics
We're very happy to hear you're having a positive experience with DAT. Thanks for leaving your feedback.
Too much cheap freight.
I left the board because I got maybe 10 loads off of it in all the years we had it. Freight is too cheap.
April 15, 2024
Reply from DAT Freight and Analytics
Thank you for your feedback! All rates posted on DAT are negotiable. DAT One offers many tools to help you negotiate the rates higher. We recently released the profit estimator to help identify your costs when picking up a load and at what rate you can make a profit. We'd love to walk you through this tool, please call us at 800.547.5417
It’s not saving my search therefore I…
It’s not saving my search therefore I have to re type all the time. It used to save
April 26, 2024
Reply from DAT Freight and Analytics
We understand the frustration of having to retype your search repeatedly. If you are still experiencing issues, please email us again at customer.support@dat.com.
Reply from DAT Freight and Analytics
Thank you for taking the time to share your positive experience with our trucking tool. We're thrilled to hear that it has been a valuable resource for you. Your satisfaction is our top priority, and we're delighted that our tool has met your needs. We appreciate your 5-star rating and continued support.
Good quality
Good quality, but too many outages lately.
Unfortunately that is affecting business
May 2, 2024
Reply from DAT Freight and Analytics
We understand your frustration regarding the recent service outages. We sincerely apologize for any inconvenience caused to your business. Our team is working diligently to minimize these disruptions and ensure a reliable service. We value your feedback and will continue to work towards improving our services. Thank you for your patience and understanding.
OLDER VERSION WAS BETTER
new chat: new app view needs to setup like older atleast the all loads list and new one have lots of bugs, getting lots of fake loads added in the list or wrongly sent loads by bots. need some option to report that perticuler load. so it can be removed
OLDER VERSION WAS BETTER, THIS ONE HAVE LOTS OF ISSUES AND BROKERS ARE GIVING BAD RATES
May 1, 2024
Reply from DAT Freight and Analytics
We understand that change is difficult but all the features you know and love are in the new app plus more! We have documentation available under ‘Help’ in the Account tab and would be happy to assist at customer.support@dat.com as well.
System always down
System always down! And you guys set the rates. Too much scams going on on DAT. I’m starting to think you guys are in on it!
May 1, 2024
Reply from DAT Freight and Analytics
We sincerely apologize for the inconvenience caused by our system downtime. We understand how frustrating it can be when you're unable to access our services. Our rates are all negotiable and we do not set them. If you'd like to discuss anything further, please email customer.support@dat.com.
Online platform horrible
Online platform horrible.
They IP engineers not capable to keep platform out of crashing for longer than 24 hours. Before online platform i was using they "download to PC load board version" - that was "1990 era design", crashing as well , but was much more stable. I using they product 15 years now and i have may be 3-10 days per year without program glitches.
They just CAN NOT fix they online platform now. Just not capable. Only hope - some sharks of the business, some "brain machine" will acquired them and get ALL ENTIRE IP team fired and rehired new guys..
March 27, 2024
Unprompted review
Reply from DAT Freight and Analytics
We know you rely on our service to find freight and move your loads and we sincerely apologize. If you are still experiencing issues, please email us again at customer.support@dat.
Very bad board
Very bad board, they closed our account with out any prior notice and refused to disclose any reasons as to why, they did not refund the money and we have been using there board since 2019. Very disappointed in there service.
February 14, 2024
Unprompted review
Reply from DAT Freight and Analytics
We're sorry to hear about the poor experience, if you have any questions about your account you are welcome to give us a call at 800.547.5417
Jacob Warner
Jacob Warner is very nice guy he did a geat job I wish I want work with you again thanks for the help company name landing logistics Company
February 9, 2024
Unprompted review
Horrible mistake of changing software
I been using their product since 2012 they had 3sixty one of the best software I have ever used since then they change their software lat time I called when they moved me to datone its one of the worst software I spent hours on the phone and agent hang-up on me then I called and asked for manager or supervisor I told them that they get bad reviews and they replied that people don't have anything alse to do and they write bad reviews as reading all reviews I understand I'm not the only person who doesn't like their new product I'm sure trucking companies will invest in their own software and better.. truck companies let's get it done.
December 20, 2023
Unprompted review
Reply from DAT Freight and Analytics
We're sorry to hear about your poor experience with our new DAT One site. We have the feedback from you chat and calls noted down, and are still in active development of the DAT One UI. If you have any additional feedback please let us know by reaching back out to us via phone, chat or email.
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