David Astburys Reviews 376

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and proactive approach, making interactions pleasant and productive. The service provided is consistently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted occasional issues with property management, feeling they had to do more chasing for resolutions. Additionally, a few other people felt that some agents were rude or that their concerns were not respected.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, efficiency,... See more

Service

Customers had positive experiences with service, often highlighting the excellent support and efficiency of... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the prompt, clear, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

User experience

People report positive experiences with user experience. Customers consistently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi Selda, Elena, Rebecca, Safa, Ollie, Louanna, and Maria, I just wanted to take a moment to reflect on what it’s like working with you guys & how highly professional, responsive, and solution-... See more

Rated 5 out of 5 stars

Thank you to everyone at David Asburys in Crouch End. We used them for renting and then for for selling our flat. The whole team went the extra mile, although we didn' get the price we were hoping fo... See more

Rated 5 out of 5 stars

Elena Sarris is professional in her work and with her knowledge she is helpful in difficult situations that arise. She always tries to meet her clients expectations and she always works over an... See more

Rated 5 out of 5 stars

We had a great time renting with David Astburys. This was mainly due to the fact that our property manager Selda was incredible! She was always so prompt in her replies and really assisted us with eve... See more


Company details

  1. Money & Insurance

Information provided by various external sources

David Astburys is an independent London estate agent offering a personalised service to help with all of your property needs. Search properties in London now with David Astburys.


Contact info

4.8

Excellent

TrustScore 5 out of 5

376 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Tenants BEWARE

Tenants BEWARE! These guys demanded a £500+ holding deposit BEFORE they would send my asking price offer to the landlord! Very shady, and highly frowned upon by other reputable agencies. Landlords should beware too - these guys are withholding asking price offers from you! The lettings team are kids with poor judgement. AVOID.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Truly wonderful team

David Astburys has managed my flat for almost 2 years and everyone I have worked with has been wonderful. Most recently, Stephanie and Selda have been my points of contact. Both are amazing, super helpful and responsive. They take care of everything! A true blessing. I would highly recommend this group of wonderful people. They are a true pleasure to work with.

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

David Astburys are the best estate…

David Astburys are the best estate agency I have ever dealt with. They have just sold two properties for me and wrapped the whole thing up in 6 months. Their dedication, knowledge and kindness has been incredible. Such lovely people. Dillen, Amin and Simone, absolute dream team. I was dreading the whole process having never sold a property and just hearing horror stories around, but they couldn't have done a better job. So glad I chose them!

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Their skill and dedication makes anything possible.

Working with the property management team at David Astburys has been a pleasure! We are a maintenance company and have been working closely with Safa, Selda, Elena, Stephanie, Maria and Rebecca to arrange necessary repairs and maintenance where needed in the properties. They are super responsive, proactive, and kind. Quick to help with what is needed, I have not been let down by this team, even if the situation is difficult! Their skill and dedication makes anything possible.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

David Astbury Property Management Team

Having worked with David Astbury Property Management Team for a number of years, the PMs are always professional, efficient and friendly.
Very responsive to all queries and provides full supports to aid in our services.
Hope to continue a further several years of collaborative working relationship!

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Selda has been great to work with

Selda has been great to work with. She has helped my landlord by being a main contact for me in which she has provided great assistance. It is nice she has shown to really care and want to help with any concerns or questions at any point.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

I have used David Astbury and in…

I have used David Astbury and in particular Selda as my property managers for a number of years now. She has been extremely responsive and always given very good helpful advice. I would 100% recommend her.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been renting a flat with DA for 6…

I’ve been renting a flat with DA for 6 months and I’ve had a good experience so far.
Selda is my Property Manager and she’s great, she’s been very responsive and helpful since the beginning of the tenancy.Highly recommended!

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

Approach with caution

Approach with caution! I am a landlord, airbnb'ing who was trying to rent my property through David Astbury's. They claimed they had taken a holding deposit (so I took my property off airbnb accordingly) from prospective tenants. After probing, they said that they gave the depost back to the tenants who chose against staying at my property. When push came to shove (I told them that they wrong for returning the deposit) it turned out they had lied and never took the deposit the the first place!
Nutshell is that they pretended they took a deposit to get me to take the property off the market for them so they can be the sole agents on the property; this is totally egregious, unprofessional and deplorable.

September 14, 2024
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE NIGHTMARE

Our assigned property manager was rude, useless and unhelpful immediately since the first day. The property they allowed to rent? An absolute nightmare, no heating, no hot water, dishes in the sink left, no professional cleaning done, rats excrement. Its been an absolute hell since day one until we were finally allowed to leave the property. This team leader absolutely taking the side of the landlord and making us live like homeless. It took 6 months to the landlord to collect his stuff that he left occupying all the space in the property.
Agency knew that the landlord rent this place only for winter and then after 6 months they kick out people because in winter they don’t live there cause of the unsanitary conditions of the flat and the cold. The most shocking customer service I've ever encountered, especially considering I was chasing up issues that only exist because of the agent directly. Emails every single day, we showed pictures of mice in the flat and absolutely nothing was done. They claimed “mice can’t climb stairs”. And this is nothing. This kinda of estate agents shouldn’t be allowed to work because the make people lives hell. I never had issues with agency but this one particularly is to AVOID COMPLETELY.
The property we were in is still on the market and they keep renting it out for six months only. Without telling the tenants.

October 29, 2023
Unprompted review
Rated 5 out of 5 stars

The best estate agent in Finsbury park

My experience with Shakir Ahmed from the Crouch End branch was faultless and straightforward. His professional approach ensured the entire selling process went smoothly, even in a challenging "high rates environment." Overall, I am very pleased with this agency and would highly recommend them.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Nadia delivered a stress free process......

Nadia, (Property Renewal Manager) provided good support and clear written communication with regards all aspects of the entire process. It was much appreciated that I was corresponding with only Nadia so I felt we had built a trusting rapport. The process was over a period of several weeks which completed on October 2nd 2024.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Selda Mehmet has been helping me with…

Selda Mehmet has been helping me with my rental property for a while and she has proved to be the most constant and helpful person I have ever dealt with. She is an always available and always better problem solver than myself. I am always reassured and feel completely safe with her. Thank you Selda! 🙏🏾

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Property Management, thank you Selda

Selda has been managing our property and has made every part of the experience as easy as possible by being extremely supportive and quick to respond to any queries. What really stands out is Selda's attention to detail and any concerns we've had (no matter how small) were handled with care and respect.

We would definitely use David Astburys again and in particular request to work with Selda, thank you!

September 18, 2024
Unprompted review
Rated 4 out of 5 stars

Great Service

Great company. Safa Iqbal was a great property manager and helped with all issues that we had very smoothly.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

consistently great service…

We have a consistently great service from Selda who always sorts things out quickly and effectively. I can rely on and trust her to handle anything that comes up and genuinely enjoy working with her. Would absolutely recommend the team at DA and we’ve been with them for years now.

July 26, 2024
Unprompted review

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