David Charles Childrens Wear Reviews 387

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Unfortunately dress didn’t work out and when wanted to ship it back from the US to UK I was asked to pay $240 which is insane! I would expect from a company that big to let consumers know prior to buy... See more

Company replied

Rated 5 out of 5 stars

The dress came exactly seen on the website, and it was packed so beautifully and securely - it even came with its own tiny cushion hanger for the complete finishing! Customer service was top no... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and beautiful dress. My daughter is made up and excited for her prom.

Company replied

Rated 5 out of 5 stars

This is the second time I have purchased dresses from David Charles. The first was for my twin daughter's year six graduation, and everyone was taken back by how beautiful the girls looked in their... See more

Company replied

Company details

  1. Children's Clothing Store

Information provided by various external sources

Discover the very latest in girls designer dresses from our exclusive range here at David Charles. David Charles is the iconic British brand for luxury children’s dresses and girl’s party dresses, with a knack for making little girls look and feel gorgeous.


Contact info

4.0

Great

TrustScore 4 out of 5

387 reviews

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Rated 5 out of 5 stars

Black satin dress age 12

Quick delivery and beautiful dress. My daughter is made up and excited for her prom.

June 11, 2024
David Charles Childrens Wear logo

Reply from David Charles Childrens Wear

Hi Lyndsey
Thank you for your review , we are happy you were satisfied with your order and the service.
Thanks
Customer Services

Rated 5 out of 5 stars

The dresses very nice and good for my kid

This is very nice and I love the clothes for my kid

June 8, 2024
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Reply from David Charles Childrens Wear

Dear Sirs
Thank you very much for your review m, we are very happy that you are satisfied with the item you ordered.
Hope to see you back again in the future.
Thanks
Customer Service.

Rated 1 out of 5 stars

Return fee was $240 😳

Unfortunately dress didn’t work out and when wanted to ship it back from the US to UK I was asked to pay $240 which is insane! I would expect from a company that big to let consumers know prior to buying that return shipment from the US will coast a Lot of money.

May 31, 2024
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Reply from David Charles Childrens Wear

We are surprised you are being quoted so much money to return , it seems as if you are trying a very expensive courier service.
All returns from the US , as detailed on our website and on the paperwork you received with your goods , should be sent back by regular US postal service , USPS and not by courier.
This service is reliable and the cheapest option.
You may still want to double check this.
Thank you
Customer Service.

Rated 5 out of 5 stars

on time delivery

on time delivery, quality

September 20, 2023
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Reply from David Charles Childrens Wear

Thank you for your kind review , it is important to us that our clients experience a smooth service.

Rated 5 out of 5 stars

I bought my daughter’s dress from here…

I bought my daughter’s dress from here which was perfect, the service is brilliant, they are so helpful and advise on everything and the dresses are amazing.

July 30, 2023
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Reply from David Charles Childrens Wear

Thank you for your comments , we are happy you had a good experience.

Rated 5 out of 5 stars

Wonderful experience

Quick delivery, easy return when something didn’t fit. A pleasure to work with!

June 28, 2023
David Charles Childrens Wear logo

Reply from David Charles Childrens Wear

thank you , glad we could help.

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