aden + anais Reviews 498

Absolutely shocking customer service. I purchased 2 Halo sleepsack sleeping bags in size 0-6m (1 in grey, 1 in jungle print) and when I received them the grey suit was clearly faulty. The grey was much shorter than the jungle, both labels indicates up to size 51-69cm and the grey suit is measuring in at 55cm.

It barely fit my (preterm 5 weeks early) 2.5 month old at the time of purchase.

I sent my first email to customer service on 21 December 2024 with multiple photos of the items and they asked me to return the item on 23 December 2024 so they could proceed with a refund, with a note in the package, at my own cost! I asked for a prepaid return label later that day, as why should I have to pay for postage for a faulty item.

I received no response so I chased on 26 December 24, which I was told “I did forward this to sales before Xmas Eve and am still waiting for a response. Unfortunately no one else is in this week so it may not get picked up until Monday.”

Since then I’ve chased 3 more times (30 Dec 2024, 2 Jan 2025, 6 Jan 2025) and finally again today (9 Jan 2025) with no further updates.

What a useless customer service. I’ve since bought 2 sleeping bags from John Lewis (as with a newborn you definitely need more than 1 on rotation) - which has been excellent.

I do not recommend ordering from this website and will be avoiding in the future, which is a shame because their products are really nice. Instead, if I do want to purchase their products I’ll be buying them off a third party website.

Very difficult to return items and order goes through a third party company despite ordering directly through aden and anais.
Very reluctant to refund, no return label provided and postage not covered by company. Quite at odds with how most companies operate now. Do not order unless you definitely won’t want to return.

What a shame, ordered some sleeping bags for my daughter and still waiting for them after two weeks. As they said it has been delivered, I have ask for proof of delivery and I got nothing. I want a refund!

Ordered some gifts for my daughter before Christmas and still waiting for them to arrive. When tracking them it says they are in customs in Belgium since 25th December! So gutted

The ease of ordering and very fast delivery the items look very good .. lovely designs a super quality

Easy website to negotiate. Order processed and delivered in good time. Very pleased with the product.

quick and efficient service and delivery

It was a good experience.

I absolutely love the giant muslins,I always give them as presents. Lovely designs.

Easy to navigate website and fast delivery.

Quality product, my little one loves the satin edge muslins!

Fast delivery, and quality products!

I recently ordered some swaddles, and I am so pleased with them. The fabric is so beautiful and silky soft, perfect for newborn skin. I cannot recommend them enough and wouldn't buy from anywhere else now.

Easy ordering process and super fast delivery.

The playmat looks lovely and my daughter seems to really like it but the quality is not as good as I'd expect for the price. The playmat arrived with lots of pulls and tears in the fabric and I can imagine these will only increase with use, its a shame.

Lovely products and fast delivery!!

Great quality muslins. Great for gifting too

UPDATE:

Even more lies! Actually I Looked at the entire site! And not one item was throughout black friday and cyber monday! You advertise sitewide!! I beleive you have only added one item due to my complaint to ASA as its funny since then you respond on the same time ASA contacted you.

Really annoyed receiving an email saying upto 60% off everything! Err no its more 35% off with one item being 50% and majority being 20%!

Dont usally complain about things like this! Great way to get you to shop! As they used word UPTO doubt you could report for false advertising, although blatantly is! Not even out of stock items was 60% off!