Hmmm well, the customer service is nonexistent unfortunately. Was having issues with the signing up for a discount (on my two emails and then my partners too??) so tried contacting, no answer. Fina... See more
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I found Aden+Anais by chance, looking for the type of big burping bib and cloths I wanted. The experience in the website was perfect, and I thought why not - let’s try this brand. Ooohh I’m not using... See more
Still waiting for my order. Says cleared East Midlands airport but no further updates. Wish I had known this was coming from abroad as would not have ordered. Update 2-3-23 - parcel went astray now a... See more
Company replied
Very difficult to return items and order goes through a third party company despite ordering directly through aden and anais. Very reluctant to refund, no return label provided and postage not cover... See more
Company details
Written by the company
aden + anais® is the original brand of design-conscious muslin must-haves, offering stylish, versatile comfort for mum and baby. Founded by an Aussie mum on a mission, aden +anais brought muslin to the world at large and quickly gained the trust of parents by delivering quality products that exceed expectations in a meaningful way. Our commitment to creating products that combine style and versatility, without sacrificing quality and comfort, has made us the proven brand of choice for more than a decade. made for baby + designed for you
Contact info
The Light Bulb Studio 112, 1 Filament Walk, SW18 4GQ, London, United Kingdom
- +44 (0) 203 735 7569
- europehelp@adenandanais.com
- www.adenandanais.co.uk
3.5
Average
499 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Incorrect Delivery & No response to rectify it
I ordered 3 items , two were a duplicate, and one single item.
The delivery was swift via DPD and on opening the parcel, There were 2 items and not 3. The duplicate item was only one.I immediately emailed back to inform them and despite several calls and emails, no one has replied to me as yet.
September 1, 2023
Reply from aden + anais
Hello,
Thank you for your review.
We are sorry to hear you have not received all the items in your order. Our customer service team has contacted you via email to sort this issue.
Kind regards,
Aden & Anais
Very Winnie the Pooh Muslim blanket easy to order and fast delivery
Very easy to order and fast delivery. The Winnie the Pooh Muslim blanket was excellent quality.
August 27, 2023
Lovely website
Lovely website , very easily navigated. All products look gorgeous and my son and daughter-in-law were delighted with my gift for their little one due soon. Very fast delivery.
August 19, 2023
Great products and packaging!
August 16, 2023
No paid returned service
August 15, 2023
Reply from aden + anais
Hello,
Thank you for your feedback.
To help our customers know what to expect, details on the return policy are available on our website and can be accessed before processing the purchase.
Sorry for any disappointment caused.
Kind regards,
Aden and Anais Team
Worth every penny
I am so glad I finally purchased this blanket. We received it yesterday and my baby has snuggled into it all night. It’s thin but has a weight to it which is amazing when he’s kicking around in bed, can’t wait to take it on holiday with us. Beautiful blanket
August 9, 2023
Fast delivery high quality items good…
Fast delivery high quality items good promotion when purchasing
July 31, 2023
Customer service is bad
Customer service is bad. The website says the delivery within 3-5 days. I’ve been waiting for a week for my parcel, still haven’t recieved it. Sent message 3 times, no one helped with the issue.
July 30, 2023
Reply from aden + anais
Hello,
Thank you review.
We are sorry to hear you are yet to receive your order. As per the carrier records this was delivered to the requested address on the 2nd of August. Our customer service team has also contacted you via email with further information.
Kind regards,
Customer Service Team
Monday to Friday – 9:00am to 5:00pm
I found exactly what I was looking for…
I found exactly what I was looking for as a baby shower present for my pregnant daughter-in-law. The baby gym/playmat is perfect and the ordering system was quick and easy. It arrived within a couple of days and she was thrilled with it!
July 29, 2023
Terrible customer service
I placed an online order which when I received it was the incorrect order. I returned the item and I have proof from Royal Mail it was delivered. Aden & Anais have had my return for over 2 weeks now and I have had no acknowledgment of them receiving the return nor any update on my refund. I have emailed them which they have not responded to. I had to pay for my own return, which again, I am waiting for them to reimburse me for. I don’t understand what is taking so long!!
July 24, 2023
Unprompted review
Reply from aden + anais
Hello,
Thank you for your order and feedback.
We are very sorry to hear your return was missed. Please note we have reached you via email to further assist you with this matter.
Kind regards,
A&A Customer Service
Brilliant Arden +Anais
Ordered some from Amazon 2 months ago and still waiting for them. Ordered direct from you last week and they were here in couple of days brilliant
July 15, 2023
Nice product but no stretch
The product I ordered was described as 'supersoft and stretchy' my reason for buying was wanting a swaddle with stretch for a snug fit. While the product is soft and I can tell its good quality, there is no stretch at all in it, even after a wash so I'm quite disappointed.
July 13, 2023
Excellent device and quality
July 11, 2023
Order issues
I ordered two sleep bags on the 20th June. I didn’t receive and confirmation email but the money was taken. I emailed to ask if the order had been placed and thankfully it had. After a few days my order arrived with only one sleep bag in it. I emailed again for the second to be sent asap and was told this would take two working days. It is now 4 working days later and I’m still waiting for the second sleep bag to arrive. Really not impressed for such a high end brand
June 19, 2023
Reply from aden + anais
Hello,
Thank you review.
We are sorry to hear you are yet to receive your order. We have sent you an update via email.
Apologies again for the delay and inconvenience.
Kind regards,
Customer Service Team
Beautiful quality and lovely gifts
April 6, 2023
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