David Fairley Gardens Ltd Reviews 

Thank you so much to all the team at David Fairley Garden! Great customer service throughout and the tree quality is absolutely to be blown away by. Thank you again and couldn’t recommend them enough

We’ve been delighted with the service from the DFG team. From the outset Max helped us select the best trees remotely and was very responsive to questions. Jake & Sam executed some very tricky planting, even removing some concrete and resourcing heavy duty equipment to do so. The delivery and planting were carried out a week after ordering, which I was super happy with. We’ll certainly use the team for our next project. Many thanks. Sam & Hannah

Fantastic tree - promptly hand delivered by such a friendly and helpful team. Will be ordering again!

Good trees, good service will offset nearby Aberdeenshire A92 thank you.

Ordered and then planted by this company a range of screening trees - we spent approx £2100. Very happy with excellent quality of trees, good service and looking fwd to the flowering.

We felt compelled to write a review after the service we received from David and his group. As a business owner myself I know how it feels to work day and night building something only to have someone write a bad review because they felt wronged or simply got out of bed on the wrong side, a moment of writing that can seriously impact years of hard work. I enquired regarding some of the comments I'd seen on this page and my take is that due to the rapid growth in sales and some HR issues some orders weren't able to be fulfilled as they should have been. Now this happens, mistakes are made but our experience with David was a pleasure he is a passionate man doing a job he loves and I belive any past issues are now being put behind them as our purchase and planting went wonderfully.

**UPDATE - after cancelling my order David Farley didn’t refund me & I had to go through paypal disputes for refund. Disgusting way to treat a customer. This causes yet more delays to my garden project. AVOID**If I could give zero stars I would. Ordered trees with delivery time of up to 3 weeks due to them being busy. 5 weeks later with dozens of unanswered calls, emails and social media posts I have had my order cancelled! I have been mislead & messed around which have caused delays in other parts of the project. AVOID at all cost.

BE VERY WARY of this company. We spent a lot of money online because we trusted the service and advice we were given. We were totally wrong - we received very sub standard trees but our complaints were ignored. We have been left with trees that probably won’t survive even after giving them very careful aftercare. If I could give them no stars I would as they simply do not deserve any.

2 months have gone, no trees, no response, no money back. Stay away from the company

We contacted David Fairley Gardens Ltd after a quick Google search for local suppliers of pleached trees. I saw some of the reviews from Google about delays with communication, but can honestly say I didn't experience anything of the sort. To date I have had two lengthy conversations about our requirements, best options, aftercare and general gardening tips and will be making our purchase this week.

It was explained to me from the get go that a number of shrub/tree options are grown in Italy, so depending on our choice and stock availability, lead times would be reflective.

Really happy with the service, really happy to support a local company. Would throughly recommend.

Shocking, shocking, shocking.
Order for tree placed 23 March. Delivery arranged for 8 April: no show by end of day and no contact from DFG. Delivery rearranged for 22 April - call received later that day from apologetic driver saying van had broken down and delivery would be re-arranged. 25 April, email received saying error made and no stock available. Email sent requesting refund 27 April: as of 7 May still no reply. Not only appalling service, but the product is still available to order on the DFG website.

Ordered 35 lavender plants on 19 April and have not heard anything from the company (other than the order confirmation) despite me emailing them to find out when they might be dispatched. Tried calling on numerous occasions but phone always engaged.

I took delivery of 6 large pleached Viburnums last November and have been absolutely delighted with them! They look stunning and I'm doing my very best to nurture them carefully as I have never had to care for such large plants before. With this in mind, I got a bit spooked about some leaf drop (yellowing and some with black spots/patches) so read the after care information and understand that this is normal at this time of year for evergreens such as these. As I wanted some clarification on the aftercare instructions and some reassurance, I contacted David directly. He answered straightaway (I understand from some other reviews that there have been some delays on responding to phone calls /emails owing to a number of staff being off with Covid- a rather common experience at the moment! He was really helpful and took the time to give me lots of helpful advice and reassurance so fingers crossed! Assuming I manage to maintain the trees correctly, I'm looking forward to the flowers emerging- should look stunning. Whilst it was last October time that I dealt with the sales and delivery team, I had a really positive experience at the time and hope the team gets back to full capacity very soon to enable them to catch up with any backlog.

This is the second time I’ve ordered with David Fairley. The delay between order and delivery isn’t fast but the wait is definitely worth it.

All my plants received were great, established and healthy. The price is fair and I would buy again. Really pleased with them and looking forward to planting.

I got a personal call from David apologising and explaining the wait was due to exceptional circumstances, within a week the plants were delivered so no further complaints.

I was so impressed with the trees that arrived. They were HUGE and instantly transformed our garden. Great value for money. Would recommend!

In early November 2021 I ordered 5 rootball Portuguese Laurels 200-225cm. They were delivered early December. I was pleased with the height but somewhat disappointed as they weren't very bushy. Also, the leaves on one of them was very droopy and the rootball bag was damaged so the soil was falling out upon delivery. Nevertheless, I had them all planted and used the recommended Rootgrow and watered regularly as appropriate. The one that was droopy got worse and worse. At first I put it down to the cold weather but the other 4 were doing ok. The leaves started to brown and dry up so it was clear it was dying. I rang David Fairley Gardens to discuss it but each time I was told I would need to speak to someone from the nursery but there was no one available. After numerous phone calls, I was informed I should send them an email with pictures and someone would revert. I sent the email on the 29th March but heard nothing so followed up with another phone call. I eventually spoke to someone called Matt who told me to whatsapp him a close up picture of the dying laurel and he would call me back straightaway. I did this immediately but Matt didn't ring me so I rang again and was informed he had been called away to the nursery but a message would be left for him to call. Alas, he failed to return my call. I rang a day or so later and spoke to a seemingly helpful man. He said they were extremely busy and number of staff had covid but he assured me someone would revert by Tues, 12th April (3 days later). He indicated that plants are the customer's responsibility but he would see what could be done by way of a replacement as they value their customers. I later learned I had been speaking to the boss, David Fairley. However, alas again no one contacted me and to this date i.e. 26th April no one has rung me.

Disappointing customer service as clearly all they do is fob you off when there is an issue.

His name I believe was Max not Matt.

My order was delayed but I spoke to the team and they were really kind and reassuring; they are clearly very busy right now but I appreciated their efforts and the trees look fab

I bought a couple of trees- I went with them as they’re local- which I like- very good service - I found them professional and helpful and the trees look fab! Gave me good advice for after care too!
Thanks again
DJ

Ordered almost £1k of plants and shrubs 7 weeks ago and have attempted to cancel order over last 3 weeks.

No response to emails, left messages with their team asking to contact me back and phone constantly engaged.

Noticeable that they have now also changed their terms and conditions for refunds on their website within the last week - helpfully I have saved a copy of the original terms and conditions as I can see which way this is going and based on other reviews below this seems to be a very common experience.

I would strongly recommend you use any other online plant supplier. We have used 3 others in the last month and had absolutely no issues at all. Thankfully I've paid with mastercard and the matter is now with their claims team to sort but save yourself the stress and USE ANY OTHER COMPANY

Super experience. Hugely knowledgeable staff and delivered exactly what we wanted. Everything looks great!