Davidjones Reviews 268

Can’t believe the poor service in store, shoddy delivery service even when you pay express, and over an hour wait time when calling customer service. David Jones has lost the plot.

I returned an expensive dress in pristine condition
I had tried it on twice briefly at home and returned it 3 days after receiving it because the colour was unsuitable

The store claimed that the dress had been “ worn “
This is a lie
The person receiving the returns obviously has a target of denied refunds to make.

This is why David Jones is going down the tubes

I have been trying to purchase a vase - advertised on line in New Zealand on the website but not actually available here. Why would you do that - one cannot get it shipped between stores to NZ and they don't post it here either.
It is not possible to actually talk wth anyone either in store or on the phone despite repeated calls. I don't think they actually understand the concept of customer care but that is reflected in their reviews. Hopefully they will go under one day.

I ordered an expensive pair of jeans and received a cheap swimming costume. Do not use David Jones online it's a scam.

Same like hundreds of others "NOT HAPPY". Waiting for my online order , no service what so ever !!!!!
Post office very helpful , DJ no customers service.

1 hour on hold now and counting....I wonder, will it be 2 or 3? I'm curious to find out. And no, my question cannot be answered by a bot, which is what your Live Chat is. Appalling considering the profit margins you have.

Went to buy a Men's perfume from Brisbane CBD store, Dior Sauvage Elixir 60ml, asked to price match Chemist Warehouse for $30 cheaper, Asian sales girl was incredibly rude to me that I had even asked and refused to match price after showing her the David Jones corporate price match policy from their website and refused to explain why and acted like I was being rude by asking. Called store to complain, call back from Store Manager did not show any empathy regarding the situation, a whole 60 seconds of conversation that ended in well thats too bad, ill talk to the staff member. Disgusting all round service, all for them loosing $30 on a price match, when I've purchased Creed Aventus every 18 months for the last 10 years from these guys. Will never shop again with David Jones, advice for anyone else getting refused for a price match, ask for their refusal in writing and complain to your states consumer fair trading because its against Australian Consumer Law to do so when they advertise a price match policy for any Australian retailer when the item is in stock and equivalent.

Worst online shopping experience ever! If there was an option for NO stars I would chose that!

I made an online order for a scarf with standard delivery. After 10 days of my order and ever since I received my tracking number nothing been sent. It only showed shipping info is approved by Australia Post only.

# Made a few AI CHAT from the website, a team member is never available and forces me to start a new chat each time.
# Made a phone call to customer service - the staff was not apologetic. Didn't provide me with any information on what is happening with my order. The staff just said he will "bring it to attention" and brushed my off telling me that I will be receiving an email within 5 mins and I can make a complaint there. WTH!
# Nobody ever contacted me that day so the next day I "searched" up David Jones contact email address and wrote a formal complaint about the whole thing.
# Never got any contact even after I made the complaint.
# Two days later I rock up to a near by David Jones store to check my order and make a complaint. The staff just told me they have sent it few days ago and I should get it next week. She told me I should have received an emailed to inform me the item been sent few days ago. I double checked and even checked my spam, there was absolutely nothing. The staff didn't care about my complaint.
# I did ended up getting my order after that week.
# My parcel didn't have a name to address to. Besides an oversized parcel bag, it was wrapped in a piece of invoice paper which didn't even belong to me; it was for baby rompers!

No need to say anything further. The service is a total disgrace. If they can't keep up with online orders, why do it in the first place?! I'm soooo never going back there to shop

One star is generous. I ordered a set of 6x Stanley Rogers knives, on opening the package I find a knife missing from the box. I contacted DJ's via every customer service option provided, I have followed up three times in a week and have still not heard a word from them. There is no service, certainly no care for any attention to detail when dispatching orders. I'm sure when I do finally hear from someone I will be told I need to pay to return the product in order to get sent what I actually paid for, which won't be happening. An absolute disgrace and shows how little regard they now hold for their customers. Beyond disappointing to see a once thriving Australian retail store disintegrate to this level.

Not worth your time. First time ordering - they sent me mens trainers instead of my dress, I had to pay nearly $20 to return it, customer service is a frustrating loop, they are 0 help, not sure i'll be refunded. Don't waste your time. Will not be shopping here again. Please look after your customers better.

I can not believe the lack of customer service in the lingerie department in the Perth City store, l was the only customer at the time and to say the customer service was nonexistent is an understatement, after finding the bra l was looking for myself, l approached the sales assistant for help to find another bra in any other brand that may suit me, her answer behind the counter without even looking up was, sorry there is nothing else, seriously l was floored, I then went and got another bra myself and then asked the new assistant for help with sizes, only to be told by the new assistant that she couldn’t help me as she was just filling in for the last assistants I just saw, while she was having her lunch break.
David Jones pull up your socks or you will no longer have a business with this very poor service you provide.

Congrats Vicki on your 5star review (shoe dept @ Chadstone), an outstanding customer service experience - TVM, much appreciated

Heather J

Very poor customer service. I purchased a perfume gift set. The item was in stock and I paid for wrapping and express postage. A week later they emailed me to say the item was no longer in stock and cancelled my order. Perhaps if it didn’t take you so long to despatch orders, items would still be in stock! This is the second time this year I have purchased gifts from David Jones to have them cancelled because items are no longer in stock. Their online “chat” is useless and I am still waiting for a call from their phone call back “service”. This is unacceptable from a Department store. Get better!

Went to David Jones, a place I have visited only a handful of times..I wanted loose cutlery for my daughter..None in stock..Got a couple of spoons, and service Took forever..And No discount on loose stock..The staff tried to be nice but I felt their contempt and they just wanted to get rid of me..Hated the experience..

Whilst I like DJs the store, online is just awful. They use the worst, most unreliable couriers and it harms their reputation. Why?David Jones.

Very Poor customer care service. I purchased Dyson Air wrap from David jones and it came as a faulty product. I returned to Southland store and asked for replacement or refund. They refused to do that and said we will send back to Dyson. Now it has been 4 weeks and there is no response from customer service. I am emailing them every single day but no reply. I paid for item which I don’t have . I call customer care they do not pickup call at all . So basically no response at all. Seriously I am done and very upset all over this situation. I don’t know where to ask for help . This is my last purchase from David Jones and the amount of harassment I am having, it was not worth it at all . I was excited to buy something now literally I am crying over why did I purchase anything from them . Not trustworthy customer service.

Purchased ladies pj's online. Brand Papinelle!! Price $99.95. Item delivered, when removing the labels noticed sticker over original price. Pj's NZD price $99.99, AUD$89.95. I have been diddled by $10., absolutely discussed with these companies ripping us off wherever possible. Last time I'll ever purchase anything online with David Jones. Not happy?!?!?!!!!!!

Dear David Jones Customer Service,

I am writing to express my frustration and disappointment regarding the misleading advertisement of the 240cm Callaway Dew Drop Tipped Christmas Tree, which was actively promoted during your Black Saturday sale. The product was advertised as available for click and collect, yet it was only available in Canberra, while I am located in Melbourne.

Upon contacting three different stores, I was informed that the tree was not available in Victoria, despite being displayed and promoted in-store. The Doncaster store was particularly unhelpful and rude, and the Malvern store insisted that I travel an hour and a half from Greensborough to purchase the display tree, only to return another day to collect it after dismantling. They refused to accept payment over the phone, making the process unnecessarily difficult. The staff at Highpoint attempted to assist but encountered similar obstacles, and even they found the situation absurd.

This experience has been incredibly frustrating and time-consuming. I have been on hold with your helpline for over 2,000 minutes, despite being advised of a 3-minute wait time. This is unacceptable and reflects poorly on your customer service.

I am requesting that the tree be delivered to me as per your website's policy, which states that click and collect orders over $100 qualify for free delivery. I believe this is a reasonable resolution given the circumstances and the inconvenience I have faced.

So disappointed, ordered no 125001106.
Ordered Hugo Boss Bottled Triumph Elixir 100ml online, it claimed to come with a bonus gift of HuGo Boss Bag. I received only the perfume and no bag, On calling customer service, they couldn’t find any promo for the bonus bag Offer on website and didn’t want to honour it. So disappointed and frustrated.

Bondi store - Sylvie from section selling Dyson hair-dryers repeatedly refused to allow a refund on a defective Supersonic bought only a week after purchase. Sent me to Dyson service centre instead. She promised to phone me to know the outcome of the service centre experience. No attempt to call me! Liars in customer service DISGUST me. I'm a 4th generation DJs customer who no longer wants to shop with them.