This is the first negative review I’ve…
This is the first negative review I’ve ever left, but unfortunately our experience warrants it.
We spent $780 preparing for our first baby, purchasing a crib and dresser. The dresser arrived mostly fine, with a few minor scuffs that I chose not to raise. However, the crib backboard arrived with multiple splits in the wood and damaged metal assembly brackets, making it extremely difficult to assemble. I had to re-tap the metal holes just to remove fragments and make it usable, which is not something you expect when buying new nursery furniture.
After raising concerns, a replacement backboard was sent. Unfortunately, the replacement arrived in even worse condition, with additional cracks, blemishes, and scuffs. At that point, my frustration was understandably high.
I was offered 15% back on the crib (about $57) for the trouble, which felt completely inadequate given:
* Two damaged deliveries
* Time spent fixing manufacturing issues
* The stress of dealing with this while our baby is due any day
When I challenged this, I was told I could return the crib for a full refund (fair) but that simply wasn’t a realistic option so close to our due date. I suggested 30% as a more reasonable compromise, which might have left us feeling less sour and more willing to recommend the company. Unfortunately, there was little to no compassion or flexibility shown, despite the circumstances.
It’s disappointing, especially when you’re buying something so important for your first child. Quality control and customer care in situations like this really matter and in our case, both fell short. Disappointing
