Modern Nursery Reviews 53

I love the crib I bought. Assembly instructions were actually quite easy to follow. I did have a question about an alteration I needed to make. Customer Service was right on the ball and helped me thoroughly and exactly.Thank you so much.

It is such a relief to find high-quality, eco-friendly options all in one place. The ordering process was seamless, and the shipping was incredibly quick, arriving perfectly timed for the baby shower.

I’ll definitely be returning here for future gifts!

I can't say enough about Tea and Modern Nursery. I bought the wrong size Goose and Tea was so helpful in getting me the smaller one. Such a wonderful company to deal with. I will definitely purchase from them again for all my baby gifts.

Thanks again!

We worked with Sasha through customer service at Modern Nursery when we ordered nursery furniture and Sasha was wonderful! Due to ice storms in the South, orders were slightly delayed, but Sasha kept us updated throughout the process. She was quick to respond (within 24 hours), provided us as many details as she had available, and just overall put us at ease. Even though our order was slightly delayed, the customer service provided really spoke to how much this company cares about their customers and we will be placing additional orders in the future from this company simply because we know we will be taken care of if any issues arise.

Millie made my buying experience so smooth! Millie responded to my emails in a timely manner, with very quick turnaround to help me with any questions I had. My husband and I are expecting our first child & Millie's kindness and help made buying our child's dresser so sweet and easy. Thank you again, Millie for your wonderful customer service! Modern Nursery is lucky to have you on their team!

Incredible customer service. Shout out to Millie who gave incredible advice on finding the cleanest options for the baby my daughter is expecting

Deceptive business practices. Their website was not clear about what we were buying and their customer support said "sorry too bad, no returns" as their reply. AVOID.

We purchased a Vista 3v stroller set for twins with bassinets and all accoutrements!
It cost about 60% of the price of a brand new 1974 Chevy impala with white Landau top and am/fm cassette and air conditioning($4400)!
Delivered in days, all parts were fine. The twins will ride , sit and sleep in comfort.

Love all the customer service they are always very helpful.

RUN as far as you can. I genuinely feel scammed. We bought a chair from them. It came defective and we immediately reached out. The chair topper doesn’t latch into the base and left a wide gap on one side. They sent us a replacement that was worse than the first where the top won’t fit into the base at all. They’ve given us the run around for weeks telling us they are reaching out to the manufacturer and escalating the issue all while refusing to refund and return the chair. It’s been awful customer service. Plus In doing more research on their site, I also realized they tell you they don’t return products because they are baby items but all these same items can be returned at any other retailer where they are sold. We bought from here thinking a smaller shop would be better to work with instead of a large big box retailer. We were so wrong. Now we have to challenge it with our credit card company just to get refunded on a defective product. It’s been absolutely mind blowing. I’ve never experienced anything like this in my life.

I ordered a glider for my daughter and it arrived with the pieces stripped. I thought it would be a long, drawn out process to get the order corrected. The response came within 24 hours. A new glider was shipped and will arrive today. Communication was consistent and clear. Could not have asked for any better customer service.

The Modern Nursery customer service team is unlike any other! It is hard to find good customer service these days, but WOW does Modern Nursery know how to take care of their customers. They went above and beyond addressing my issue. Their communication was thorough and frequent, they gave me necessary updates and solved the problem promptly and kindly. Truly appreciate this company and their team!

Very prompt in responding and very accommodating…courteous on every request.

I received my baby’s dresser in the mail and a piece of the dresser had something wrong, I emailed Modern Nursery and they were very quick to respond, worked with me to get me a new part. Great communication and customer service. The overall quality of the dresser and changing tray are great. I would recommend to friends, family, and others!

The customer service has been great! They made sure the chair would ship in a timely manner. I purchased the Madison swivel glider which I love, however the fabric appears to be loose and has so many wrinkles in it. The box was severely damaged when it arrived. Kinda disappointing .

A lot of furniture I ordered was on backorder (nothing modern nursery can control, of course). Because the estimated ship dates were all over the place, I was constantly checking in with customer service. My friend, Millie, in customer service was very consistent in answering my messages PROMPTLY and was always able to answer my questions (usually with great news). I've had a great customer experience with Modern Nursery that I would recommend over and over especially over the big box stores that have horrible customer service.

Best customer experience ever. They are so communicative, responsive and helpful. Milena in particular is extraordinary at problem solving, especially when faced with wild supply chain delays. The personalized care and attention to each individual customer is what sets this company and its employees apart!

Best customer service I have ever received. I ordered a dresser that had many manufacturing issues. Sasha went to bat for me with the manufacturer and did not stop until I was 100% satisfied. She was so easy and polite to work with and keep me updated along the way. She made what could have been a very stressful and tiring process much easier. Thank you, Sasha!!!!

I had a question. They got back to me and were very professional!