davostackle.com.au Reviews 133

TrustScore 2.5 out of 5

2.7

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the prolonged waiting times for their orders to be processed and shipped, often citing delays of several weeks. This led to items not arriving in time for planned events or trips, and a general frustration with the slow pace of order fulfillment. Reviewers also frequently reported issues with the company's response time to inquiries, noting that communication was often delayed or non-existent, particularly when trying to resolve problems with incomplete or incorrect orders. However, some people were satisfied with the product quality and competitive pricing, finding the items to be as described and offering good value. A few customers also experienced prompt delivery and excellent communication, indicating a more positive overall experience.

What people talk about most

Order

Users describe negative interactions with order processing and delivery. Many customers report significant... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers express frustration with slow... See more

Product

People report ambiguous experiences with product. Many customers praise the great quality and competitive... See more

Price

Clients share ambiguous opinions on price. Many customers praise competitive and affordable pricing, with... See more

Response time

Consumers express significant dissatisfaction with response times, citing incredibly slow processing times... See more

Based on these reviews

Rated 3 out of 5 stars

I ordered 2x spools of braid for a trip I was making. Unfortunately, it was a busy time for the company, so I was informed that the order would not reach me before I went away. Normally, my deliveries... See more

Rated 3 out of 5 stars

Make sure you read the shipping policy before committing to a purchase (something I failed to do), as they take an extraordinarily long time for delivery. I expected that ordering on 11Dec should have... See more

Rated 2 out of 5 stars

Order had not been shipped in nearly 30days. No communication informing me that it was going to be late. When my order arrived only 1 of 2 fishing rods showed up. All information supplied says order c... See more

Rated 2 out of 5 stars

I ordered online 20th July, order left warehouse 31st July... after i followed up. This comes after i followed up a previous order re delay in getting a parcel tracking number - only to be advised... See more

Rated 4 out of 5 stars

Great wetsuit and it arrived in excellent condition. Very happy with the price. The delivery was very slow, as warned on the website. I had tried to buy this wetsuit from two other places and in both... See more

Rated 5 out of 5 stars

I`ve used Davos Tackle maybe a dozen times over recent years. The prices have always been competitive,I just order and it turns up relatively quickly after its been dispatched. The only thing I`ve no... See more

Rated 2 out of 5 stars

Product was as advertised but it took almost a month for it to arrive from when the order was accepted. I should have known when I was forced to 'accept our terms and conditions for delivery' before... See more

Company replied

Rated 5 out of 5 stars

I was worried about some of the negative reviews online. My experience was excellent. Davo’s provided adequate communication as outlined in the shipping policy and my purchase was delivered promptly w... See more

Rated 2 out of 5 stars

Honestly do not even bother. I have been waiting over a month for my stuff. They didn't send it till about the three week month then the courier they sent with I have never heard of and have looked th... See more

Rated 4 out of 5 stars

Products are of good quality and as described. Delivery a little on the slow side, 24 days passed before delivery arrived.

Rated 4 out of 5 stars

Slightly cheaper but very long postage, took 3 weeks to get 2 reels. Don’t be fooled items are not in stock. Customer service only works 1 day a week and email only. Saving $5-$10 is not worth the wai... See more

Rated 1 out of 5 stars

I ordered a wetsuit, upon receipt found the wrong size was selected. I emailed them within 5 minutes to rectify order. They email me back 5 days later saying the order has been processed ther... See more

Company replied

Rated 1 out of 5 stars

Ordered at very start of december to take items on holiday. Back from holiday and items still not delivered, joke of time taken to get these items, no shop takes almost a month what bull. Dont buy her... See more

Rated 1 out of 5 stars

Ordered with davos tackle just some lip grips nothing fancy and it took 2 weeks for them to even pack them let alone get to me. I had no emails/messages saying that there was gonna be a delay or anyth... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure doing business with Davostackle, the prices are extraordinarily below price, given no one can price match because the prices are below what they are able to purchase at. I have let m... See more

Rated 1 out of 5 stars

Order placed 30 September 2025, delivered 21 October 2025 (21 days). For Australian on-line retail sales that is an absurd service. I followed up after 10 days but sales support only provided on Tuesd... See more

Rated 1 out of 5 stars

Woeful, waited near 3 weeks for an online parcel!! No access to service unless its a Tuesday, time to get far more serious about a fundamental aspect of business !! UPDATE Since when is paid 23/08... See more

Company replied

Rated 1 out of 5 stars

Ordered items on the 14August .Not one notification to say shipped until 5 days later saying “they’re working on it “ well still nothing despite my enquiries that were never answered and left warehou... See more

Rated 5 out of 5 stars

Excellent communication and prompt delivery. The item was something l was struggling to source, so l was so happy to find one that was excellent quality at a great price.

Rated 1 out of 5 stars

I took them 13 days to process the order - then another week to arrive. Just 10 packs of jig heads. Tried to contact their customer service - only open a few hours each Tuesday. Terrible service - poo... See more

Rated 5 out of 5 stars

An excellent product at a very competitive price! Davo’s should always be a ‘check-out’ when investigating a new weapon to the arsenal in my opinion.

Rated 5 out of 5 stars

Fantastic products and price matched to the cheapest on the market. Loved getting the rod wrapped and packed in a protective tube. The excitement of opening the rod was like getting a Christmas presen... See more

Rated 5 out of 5 stars

Great service, good price, well packaged will buy again, recommended. ABU Veritas rod

Rated 5 out of 5 stars

Received everything I ordered at a really good price and was kept updated throughout the entire delivery process!

Company replied

Rated 5 out of 5 stars

The product, was excellent and great value for money. Really happy to see that post sale service, Davo’s ensured loose ends were sorted. Due to all of this, I’ve just again placed yet another online... See more

Rated 5 out of 5 stars

Always great products at very competitive prices and they appear to have improved shipping time so what's not to like, will definitely use again, recommended

Rated 5 out of 5 stars

Great price and range on all things fishing. Amazing website and would recommend to anyone. Thank you guys

Rated 5 out of 5 stars

Item as described..postage a little slow, but I wasn’t to fussed it was only ordered for future use

Rated 5 out of 5 stars

Good customer service, great price, great quality, fast delivery. A++++ seller. Highly recommendable

Rated 3 out of 5 stars

Davos did a great job,Thank you 5 stars It's a shame the delivery by the fastway courier wasn't up to Davos standard, just jam the parcel half in half out of the letterbox on display from the street... See more

Rated 2 out of 5 stars

Lure’s are great and at good prices however there’s a long delay before the order is processed and shipped. Unfortunately the fishing trip was over before they arrived

Rated 2 out of 5 stars

I bought a few lures on the 7th of August and my order still has not been processed as of today the 18th of August. Yes i received an email saying that you are busy, but It only took 4 days to receiv... See more

Rated 5 out of 5 stars

Great service and delivery, product looks good and fits well.

Rated 1 out of 5 stars

Ordered just under a month ago in time for a trip. Still not received my items that were all listed in stock. Contacted cust care after 2 weeks of waiting. Got a generic reply a week later saying... See more

Rated 1 out of 5 stars

Highly would NOT recommend buying from Davos tackle unless your willing the wait almost a month for your order. Zero communication and Very poor delivery times. Update, Reply to your reply. That'... See more

Company replied

Rated 1 out of 5 stars

I placed my order and immediately noted a mistake in my order. I sent an email requesting an alteration or cancellation. I received an email 5 days later stating that is not possible and returns are r... See more

Company replied

Rated 5 out of 5 stars

This isn’t my first purchase and have to say I have never been disappointed with their customer service, delivery and quality of product, this delivery did take a little longer and I did contact them,... See more

Rated 1 out of 5 stars

Incredibly slow processing times, no chance of contacting them as they don’t have a phone number and only have customer service hours of 8am to 4pm on Tuesdays. Won’t be buying from them again.... See more

Company replied

Rated 1 out of 5 stars

I definitely will never purchase from Dave's Tackle ever again, you're so-called delivery/refund policy is your downside, I also think that you're holding back the orders to gain the 10% restocking f... See more

Company replied

Rated 1 out of 5 stars

They claim to have some of the best returns process in the country, yet you cannot return incorrect size, or change of mind for anything but store credit (PLUS a 10% restocking fee). So o... See more

Company replied

Rated 1 out of 5 stars

Very Disappointed with the service order was placed on 17th July 2025 Over 1 week later order is still unfulfilled, I then requested order cancellation I was told that the only way to cancel and ge... See more

Company replied

Rated 1 out of 5 stars

An abalone knife was ordered on 15 December (for Christmas). Shipping said no problems. Was eventually picked up by courier company after new year and delivered on 7 January even though the track par... See more

Rated 1 out of 5 stars

NEVER AGAIN…. Why didnt i read reviews. The worst experience i have ever encountered. They are so slow it’s absolutely ridiculous. I would never purchase anything from them ever again… family busi... See more

Company replied

Rated 1 out of 5 stars

We ordered jigs over 3 weeks ago, yet they still haven't arrived. We emailed customer service twice and had no respose from them. Worst shipment and customer service. Would not recommend.

Company replied

Rated 1 out of 5 stars

Ordered a snorkel set for my son’s birthday on September 13 for his Bday sept. 27. It is November 21 and I’m yet to even receive it! Contacted them through their online form, replied to their email... See more

Rated 2 out of 5 stars

Ordered some lures on the 13th of August. Today is the 2nd of September and they still haven't arrived yet. Not the first time this happens. Probably was the last time I do business with Davos Tackl... See more

Company replied

Rated 1 out of 5 stars

Well well well what can I say.. I have ordered from Davo’s before and have never had a problem until now.. I’ve made an order 1 month ago and still have not received my items which are literally 8 sma... See more

Rated 1 out of 5 stars

WARNING! DO NOT PURCHASE FROM THIS COMPANY I placed an order for 2 products on the 26th September it wasn't dispatched till the 8 October. They do not tell you that it is standed to be waiting up to... See more

Rated 1 out of 5 stars

Unfortunately, this business has appalling lead times which mean orders are not dispatched for an extended period of time after the order is placed. I suspect they drop ship for a lot of their stock w... See more

Company replied


2.7

Poor

TrustScore 2.5 out of 5

133 reviews

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Replied to 43% of negative reviews

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Rated 5 out of 5 stars

Online Tackle Order

I was worried about some of the negative reviews online. My experience was excellent. Davo’s provided adequate communication as outlined in the shipping policy and my purchase was delivered promptly with tracking. The courier even delivered on a weekend. My order contained everything I purchased and was in excellent condition. Would be happy to recommend. Thanks

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

Never received item

Ordered a snorkel set for my son’s birthday on September 13 for his Bday sept. 27.
It is November 21 and I’m yet to even receive it! Contacted them through their online form, replied to their emails and tried social media several times. I have never heard back from them. I want my money back. I have now reported them to qld ombudsman.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great price

Great price. Quick delivery. What else could you ask for?

November 19, 2025
Unprompted review
davostackle.com.au logo

Reply from davostackle.com.au

Thanks for the honest feedback Alex :). Love hearing that you had a great experience.

Rated 1 out of 5 stars

URGENT WARNING TO CUSTOMERS

I placed an order with Davos Tackle and when the payment went through I noticed my old address was used, maybe glitch in the system. I tried to contact them straight away with no success. I tried for a week with emails, facebook and phone calls that they just don't answer. They leave a recorded message saying you can cotact them on Tuesdays but that is a lie as I tried all day on Tuesday. The only contact from them is a generic email saying your order is in the process stage. All the bad reviews out there I found since I researched them. I fail to see how they are still allowed to operate with cutomers not receiving their orders and Davos Tackle not contactable. How can you have a business that takes peoples money but not be contactable. Please save yourself a very stressful time and buy elsewhere. They might have a cheaoer item but it is not cheap if you don't receive it. I will be doing my best to have something done about this business.

November 4, 2025
Unprompted review
davostackle.com.au logo

Reply from davostackle.com.au

Hi Kerry,
Sorry to hear that an incorrect address was provided by you at checkout. We are legally obligated to ship orders to the exact address provided by paypal. This is why we are unable to accept changes after an order hits the processing stage.
In this case however, we were able to work with paypal and have your ordered cancelled and refunded in full. Hopefully you have recevied this refund from paypal. Any issues please feel free to get in touch. Thank you.

Rated 1 out of 5 stars

I ordered a wetsuit

I ordered a wetsuit, upon receipt found the wrong size was selected. I emailed them within 5 minutes to rectify order.

They email me back 5 days later saying the order has been processed therefore I have to return which will incur 10% restocking fee.

2 weeks later the item hasn't been shipped, can't see why they couldn't just change the order. I am certain I selected the size I wanted and not sure how the error occurred.

I hate to write negative reviews, please deal.with other online sellers and save yourself the hassle

October 28, 2025
Unprompted review
davostackle.com.au logo

Reply from davostackle.com.au

Hi Justin. After an order hits the processing stage we can't make any changes to the order. This is the case when customers make an error and order an incorrect item. You are more than welcome to return the item to us. I can see that order 126472 was placed 4 business days ago. You can find more information on our order shipping and processing on the shipping page of our website. Thank you.

Rated 1 out of 5 stars

WARNING

WARNING! DO NOT PURCHASE FROM THIS COMPANY
I placed an order for 2 products on the 26th September it wasn't dispatched till the 8 October. They do not tell you that it is standed to be waiting up to 10 business days for them to ship your item. I received 2 items 1 being wrong and they won't refund the difference in price unless I ship the item back to them and I'll be more out of pocket if I do this. This is the worst company I have ever dealt with and will not purchase from them ever again.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Order placed 30 September 2025

Order placed 30 September 2025, delivered 21 October 2025 (21 days). For Australian on-line retail sales that is an absurd service. I followed up after 10 days but sales support only provided on Tuesdays meant my follow up was not actioned in the required time. (Goods will be returned as my fishing trip commenced 18 October - items purchased are no longer of use!)

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Manipulative, slow, and the worst customer service in the country

They claim to have some of the best returns process in the country, yet you cannot return incorrect size, or change of mind for anything but store credit (PLUS a 10% restocking fee).

So once you receive your order after waiting approximately a month from date of purchase, say your product did not arrive in time for your trip, there’s no chance of a refund.

That’s right, expect to wait a month at least to receive your order.

And don’t bother contacting customer service. They only work one day a week (Tuesday). Must be exhausting. And on that one day of the week, they will not reply to you.

Please do not bother with these manipulative crooks.

Update:

So the customer service isn’t limited to Tuesdays, as it’s a Friday and Davo is debating customer criticism rather than making the pledge to do better.

October 15, 2025
Unprompted review
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Reply from davostackle.com.au

Hi John. Do you have an order number we can investigate for you? All orders have been leaving our warehouse on time and beoing delivered in full much quicker than 1 month so I would like to investigate this order for you.
Our returns policy and shipping policy was accepted at checkout before this order was placed. Thank you.

Rated 1 out of 5 stars

Communication Poor & Very Slow

Ordered with davos tackle just some lip grips nothing fancy and it took 2 weeks for them to even pack them let alone get to me. I had no emails/messages saying that there was gonna be a delay or anything like that i then try to see what going on and they respond with a automated response everytime. Just terrible experience communication extremely poor and very slow.

October 13, 2025
Unprompted review
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Reply from davostackle.com.au

Hi Jacob. I have had a look into order 125514 and can cofirm this order was processed in 6 business days from when the order was placed. This is in line with our shipping policy. This shipping policy was agrred to at checkout before this order was placed. You were also sent emails reguarly throughout the process to provide updates. Thank you.

Rated 1 out of 5 stars

Incredibly slow processing times

Incredibly slow processing times, no chance of contacting them as they don’t have a phone number and only have customer service hours of 8am to 4pm on Tuesdays.

Won’t be buying from them again.

Edit - it took 2 weeks to receive the order with no information from davos until 2 days before it arrived.

October 9, 2025
Unprompted review
davostackle.com.au logo

Reply from davostackle.com.au

Hi Lachie. Looking into order 125395 I can see it was processed by our team in 5 full business days. This is in line with our shipping policy. This shipping policy was agrred to at checkout before you placed the order. We hope you enjoy the gear you purchased with an insane level of discount.

Rated 1 out of 5 stars

You will see my review on Google

Placed the order and pay by PayPal on the 23 -9-25 a week later send a query about the delivery and told Davos that I was worried because I had to leave the place on the 5 of October and asked them to change the address,the only answer was,this office is only operating every Tuesday,impossible to ring,davos did not answer my request and I am in Melbourne and the good were delivered today the 8 of October 15 DAYS AFTER BEN PAY ,DISAPPOINTED TO SAY THE LEAST and the good are in Lucinda far North Queensland

October 8, 2025
Unprompted review
davostackle.com.au logo

Reply from davostackle.com.au

Hi Alain,
As we mentioned in our replies to your requests, we are required to ship orders to the address provided at time of payment for a number of reasons. This is further outlined in our shipping policy that was agrred to at checkout before pruchase. Hopefully this helps to clarify things.

Rated 1 out of 5 stars

Very Poor Service

Unfortunately, this business has appalling lead times which mean orders are not dispatched for an extended period of time after the order is placed. I suspect they drop ship for a lot of their stock which means they are probably selling stock they do not have and are ordering it in after they recieve an order for it. I would recommend going to a far more reputable and customer focused seller like MO Tackle, Tackle Warehouse, Anglers Warehouse, Compleat Angler Ringwood, Otto's Tackle World, Fergo's etc. Genuinely surprised that in an industry where repeat business is critical to success that this enterprise remains afloat.

September 26, 2025
Unprompted review
davostackle.com.au logo

Reply from davostackle.com.au

Hi Lance. I have had a look into your order and can confirm it was despatched as per the shipping policy on our website. This policy was agreed to before the order was placed at checkout.
We hold stock of all of the items we sell. We have been extremely busy recently as the business continues to grow. We have done our best to make you aware of the shipping policy before this order was placed. Hopefully this helps to clarify things.

Rated 2 out of 5 stars

Delayed dispatch meant we didn’t…

Delayed dispatch meant we didn’t recieve goods before leaving for fishing trip.

September 19, 2025
Unprompted review
davostackle.com.au logo

Reply from davostackle.com.au

Hi Chris,
I have had a look into order 124489 for you and can confirm the order was processed in line with the shipping policy that was agreed to at checkout.

Rated 1 out of 5 stars

Slow post horrible customer service

Slow post and terrible customer service that is only active on Tuesdays, this purchase was from a store credit I had to take instead of a monetary refund for another item that took 6 weeks to arrive and by that time I no longer needed. If you don't mind the item being delivered by horse and cart and customer service replying 1 time a month on a Tuesday lunch time then this is the store for you.

Reply to Davos tackle...
Order #122653, interesting that you reply straight away to this but take 2 weeks to reply to an email then I hear nothing again for another 2 weeks, how does a business in this day and age take as long as your company to ship an order, then when I requested to cancel the order prior to it being fulfilled you denied that and when I requested a refund as I had to purchase another reel for a trip I had planned, you said I could not get a monetary refund just a store credit because it was a change of my mind... Most reviews say the same thing. Everyone I've told this too has agreed they will not be buying from Davos tackle, I'll continue to let people know my experience, mostly because I was happy to settle this via email but you weren't so here we are....

September 23, 2025
Unprompted review
davostackle.com.au logo

Reply from davostackle.com.au

Hi KM,
Do you have an order number we can investigate for you? All recent orders have been shipped successfully in line with our shipping policy?

Rated 1 out of 5 stars

Not a good way to shop

Not a good way to shop.
I messaged seconds after the order went through as I saw the mistake on colour selection. I get a message back a week later saying they can’t do anything after the order has been processed.
It could have easily been solved if they attended their emails sooner..
I needed them for my trip in 2 weeks Now I’ll have to buy again and they are going to take 10% off the sale price to restock.
So in the end, even though they are cheap, I am now stuck with buying another one for the trip.

Thanks Davo’s Tackle!

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t bother with Davo’s tackle if you would like your items sent

Ordered items on the 14August .Not one notification to say shipped until 5 days later saying “they’re working on it “ well still nothing despite my enquiries that were never answered and left warehouse finally on the 29th . Then an another 2 weeks and delivered finally on the 11 August . All this was terrible service and the items bought arrived way too late for our fishing trip !
Do not bother with this company , go with stores that care from now on .

September 11, 2025
Unprompted review

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