Daylesford Organic Reviews 1,871

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,136 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their delicious taste, high quality, and effectiveness, with many highlighting specific items like soups, detergents, and food hampers as exceptional. People also frequently commend the efficient and well-packaged delivery service, noting that items often arrive in perfect condition and on schedule. The overall service, from ordering to receiving goods, is described as excellent and pain-free. However, some customers experienced issues with their orders, including delayed deliveries, damaged items upon arrival, or missing complimentary products. A few reviewers also mentioned concerns about excessive packaging or the quality of certain fresh produce items, while others were dissatisfied with the availability of specific products or the communication regarding delivery changes.

What people talk about most

Product

Consumers generally express satisfaction with the products. Many reviewers highlight the amazing range and... See more

Quality

Customers consistently note positive experiences with quality. Many praise the excellent quality of food... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising prompt and fast delivery,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering, quick delivery,... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent and outstanding service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have tried two of the soups that I ordered and they are delicious, full of wholesome ingredients and they are freezable. They arrived in perfect condition with cool bags to keep them fresh. I wou... See more

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more

Rated 5 out of 5 stars

My purchase was a gift (unfortunately - my fault - I managed to put the account in the donee's name). The recipients were absolutely delighted with the hamper, which was the most perfectly suited for... See more

Rated 3 out of 5 stars

The amount of packing on this order was absolutely ridiculous. Cardboard box, crinkled cardboard filler,4 medical sized freezer packs and a very big "wool" temperature protector. In this day and age... See more


Company details

  1. Organic Food Store
  2. Cafe
  3. Home Goods Store
  4. Organic Farm
  5. Organic Restaurant
  6. Organic Shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The eggs where mostly broken..

The eggs where mostly broken... each box had like 3 broken eggs..thanks

April 17, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello,
Thank you for your review. 
We are sorry to hear that you were disappointed with the product and customer service. 
If you wish to discuss this further with a member of the guest services team, please do contact them on 01608 692871 or via email on guest.services@daylesford.com (mailto:guest.services@daylesford.com) and we would be delighted to assist. 
We do hope that this can be rectified and you continue to shop with us.

Rated 5 out of 5 stars

Fantastic company with wonderful…

Fantastic company with wonderful customer services. Everything is so well packaged, I was concerned about ordering eggs and other fragile items but they all arrived perfectly in tact and fresh. Delicious food with wonderful service.

April 11, 2026
Rated 5 out of 5 stars

Beautiful products

Totally in love with my ‘Spirit’ teabags. I don’t usually like herbal teas but this one is so refreshing and really resets my mood. The laundry wash and multi surface cleanser are also wonderful and everything came well packaged in excellent condition.

April 15, 2026
Rated 5 out of 5 stars

Organic food

Our Easter order and the subsequent order were both very good quality and packed well. The meat was tender and very tasty.

April 16, 2026
Rated 5 out of 5 stars

Never disappointed

Daylesford has not disappointed me yet. The prompt delivery and quality products made the gift extra special. Thank you.

April 16, 2026
Rated 2 out of 5 stars

Placed an order straight forward and…1st order

Placed an order straight forward and all items in stock. Then days later get a re fund saying one item not in stock. I emailed asking why they didn’t contact me as I would of ordered something else as would of made sense as to the cost of delivery Disappointed to be honest

April 16, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hi Steven,

Thank you for your feedback. We regret to learn that you were not satisfied. Should you want to talk about this in more detail with a member of the guest services team, please reach out to them at 01608 692871 or via email at guest.services@daylesford.com, and we would be happy to help.

We sincerely hope this can be resolved and that you will continue to shop with us.

Kind regards,

Rated 5 out of 5 stars

Easter Present Breakfast Box

Two Easter presents for my daughters they and their families loved the breakfast box, brilliant idea and fabulous quality products and both said how much they enjoyed it all.

March 19, 2026
Rated 5 out of 5 stars

Rose diffuser oil

Great product and excellent service from the online site. The Reed diffuser oil was delivered quickly and very well wrapped.

April 13, 2026
Rated 3 out of 5 stars

The delivery was late so had to buy…

The delivery was late so had to buy additional product from another shop and the packaging comes with far too much shredded paper to pad out / protect the items shipped. I'm not sure what I am meant to do with all of that as if you stick it in your recycling it will blow around the neighbourhood

April 5, 2026
Rated 3 out of 5 stars

Lovely produce

Took a very long time for my order to come, but they did tell me there had been a transport problem over Easter so I was grateful for this. Im very happy with my pumpkin bread. A slice in my bag makes a great snack when Im out and about.

March 30, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look