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DAZN Reviews 

36,899
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 660 reviews, reviewers overwhelmingly had a great experience with this company, noting that certain trials and basic features functioned adequately for some users. Customers mention concerns regarding recurring subscriptions, explaining how single event purchases sometimes resulted in continuous monthly payments. Many people report that attempting to cancel memberships is extremely difficult, often requiring lengthy support interactions or navigating hidden website options. Consumers also note unexpected financial charges and sudden price increases applied without prior notification. Reviewers frequently note that the platform suffers from technical issues, including poor picture quality and persistent buffering during important live matches.

What people talk about most

Subscription

People report negative experiences with subscription, consistently highlighting a lack of transparency during... See more

Payment

Clients share negative opinions on payment, reporting that checkout processes are confusing and lead to... See more

Service

Reviewers highlight negative aspects of service, describing it as a frustrating and disappointing experience.... See more

Cancellation

Consumers find cancellation to be a frustrating and overly complicated experience. Reviewers report that it... See more

Price

Reviewers mention negative feedback about price, highlighting expensive subscription models. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My 18yo son paid to watch a boxing match for £15 and was given a free trial (which he didn’t ask for or use). He thought he’d cancelled it but now he has had two payments of £26.99 taken from his acc... See more

Company replied

Rated 2 out of 5 stars

I download DANZ for the purpose of watching FIFA 2026. Paid my monthly subscription only to realize it would not show on my TV. Neither my Phone. I decided to cancel the subscription, however although... See more

Company replied

Rated 2 out of 5 stars

Good for the World Cup and nice app. You can only have one device streaming at a time which is annoying. Also what was terrible was cancilling the subscription. Apparently they need a 30 day subscript... See more

Company replied

Rated 1 out of 5 stars

I subscribed to DAZN for one reason: to watch one NFL team. Paying $34.99 per month for that is already hard to justify, but what’s even worse is that it feels like you’re paying to watch commercials... See more

Company replied


Company details

About DAZN

Written by the company

  • The global home of sport and ultimate sports entertainment platform
  • Uniting the world’s sports fans through the ultimate entertainment experience

Sport anytime, anywhere

Experience the future with DAZN’s personalised sports entertainment platform.

Watch

Watch sport, your way. Stream thousands of events live and on-demand, anytime, anywhere, on any device. DAZN brings the action to you with best-in-class technology, ensuring top-quality viewing.

Watch Sports

Sign up

Buy

Shop your passion. Get the latest merch, tickets, and more from your favourite teams and brands with a single wallet and one-click purchasing for ultimate convenience.

Buy Sports Merchandise

Shop now

Connect

Join the community. Share your passion and celebrate every victory together. Chat live, send reactions, participate in polls and quizzes, enter competitions, and connect with fans worldwide.

Connect with Fans

Find out more

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

37K reviews

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4.4

All reviews

(36,899)

965 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I signed up and got the discount rate

I signed up and got the discount rate, but discounts puts you into a contract. Dazn charged me an extra cancelation fee of $60. You're on the hook. They will mot care.

April 30, 2026
Unprompted review
DAZN logo

Reply from DAZN

Hi Stella, We're here to help. Please email us at daznsocialreviews@dazn.com from your DAZN registered email address, with screenshots/details of the charges you've mentioned and this reviewer ID – only privately via email. This will allow us to review your case and assist you further.

Rated 1 out of 5 stars

Signed up for free trail still charged after cancelling

Signed up for free trail, still charged after cancelling and took two weeks and chasing multiple times to get a refund. Even contact them after cancelling my free trial to confirm it was cancelled and they said it was and still took my money. My advice is if signing up for a free trail use a card with no money on it as they’ll take your money without permission

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive "Monthly" bait-and-switch billing

I signed up for what was clearly presented as a monthly service, only to find DAZN has locked me into a 12-month legal contract without my explicit consent.
The interface is designed to bait users with a "Monthly" price (€8.99), only to reveal in the fine print—after the transaction—that it's an annual commitment that jumps to €17.99. This is terrible and intended to trap customers into long-term debt for a short-term service.
On top of that they claim to show all the say nfl or epl or whatever but more often than not they only show a smattering of games not the full slate. Buyer beware

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Scam artist

Scam artist, the site never works then they charge you for a extra month you don’t use
Do not use them!!!!

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Its a scam

Its a scam. You cancel your subscription and they still continue to take money from your account. Do not sign up.

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

after migrating from Courtside to Dazn…

after migrating from Courtside to Dazn my subscription got lost. After almost 20 emails with cust support, multiple screenshot proofs, transaction numbers, date and time of the transaction they send me some "migration link" which is a normal SIGN IN link and tell me to reset password AFTER they confirmed that my account was not migrated! PPl that work in cust support have no BASIC IDEA of how IT works, just gonna reverse payment via bank and report it to authorities in CZ since they craged for a service that was not provided. Will find another site to watch FIBA games, AVOID THIS SITE BY ALL COST!!

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

The worst subscription service I’ve…

The worst subscription service I’ve ever used. Their customer service is straight up evil, crazy expensive and they outright lie to their customers. I changed my account to a monthly flex plan in order to cancel my account and they kept changing my contract end date so I couldn’t cancel it at all. Then charged me $70 to end it

April 21, 2026
Unprompted review
Rated 1 out of 5 stars

Renewed subscription without any…

Renewed subscription without any notification or warning. Refused to refund even though retail law states that there should be a notification of the renewal of the subscription. Online chat said they would then contact me to help, and they hadn't event taken my details! This feels like a total scam to me and I'm still trying to find the contact details of the complaints dept.

UPDATE: They have offered a refund as a gesture of ‘goodwill’, which I’m grateful for, however this should not have happened in the first place.

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

Dissatisfied with the cancellation policy

I am very dissatisfied with the cancellation process. I subscribed for one month at a discounted price because I wanted to watch a specific football game.
I then tried to cancel my subscription before the end of the month, not to incur in additional charges, only to discover that the service requires a 30-day cancellation notice!

This is the first time I have seen such a condition for a monthly online subscription. As a result, I now have to pay for almost another full month at the regular price.

The one game I wanted to watch has therefore become extremely expensive...

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

There's a customer service person who…

There's a customer service person who works there Santhosh Chary, the worst customer service person i have ever been connected to. Didn't help with my issue at all, soon as I reconnected to another person they solved the issue immediately.

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

The subscription model is misleading…

The subscription model feels misleading and overly restrictive. You are pushed toward what looks like a monthly plan, but in reality it is a 12-month commitment, and even then some major events still require extra payment.

The cancellation process is also unnecessarily difficult. Rather than allowing customers to cancel quickly and clearly, the platform presents repeated offers, extra prompts, and a confusing flow that makes the process more frustrating than it needs to be. I also had to deal with customer service and repeat points that had already been explained, only to receive scripted responses.

In practice, this creates the impression that the process is designed to discourage cancellation rather than handle it fairly. A service should not make it this hard for customers to leave. Overall, a very disappointing experience.

April 20, 2026
Unprompted review
DAZN logo

Reply from DAZN

Hi James! Thank you for reaching out. We understand you've already been in contact with our support team and that your experience did not meet expectations. We're here to help. Please email us at daznsocialreviews@dazn.com from your DAZN-registered email address, along with details of your concern and this reviewer ID. We'll review your case and assist further. If you still wish to manage your subscription, you can do so via My Account on the DAZN website.

Rated 2 out of 5 stars

Viewing experience

Good variety of fights but really poor viewing experience due to constant buffering

April 18, 2026
Unprompted review
DAZN logo

Reply from DAZN

Hi Andrew, our priority is to keep your streaming smooth. Kindly reach out to daznsocialreviews@dazn.com using your DAZN‑registered email ID. Including your device details, relevant screen recordings, and this reviewer ID privately will allow us to investigate and assist you further.

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