Dazzling Rock Reviews 1,797

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Update: The communication ended up a lot better in the end. We actually decided to listen to each other and formed a solution that was favorable for both parties. Customer service is great here. The... See more

Company replied

Rated 3 out of 5 stars

I like that the company offers layaway. However I ordered the circle of light pendant and necklace. The pendant is way smaller than advertised and the chain (necklace) almost feels "fake" which I late... See more

Rated 5 out of 5 stars

My fiancee custom ordered a matching wedding band for my engagement ring that also came from Dazzlingrock. We received a computer generated image and did not begin making it until they got our ok! W... See more

Rated 5 out of 5 stars

Ordered a wedding ring (ring guard) for my wife. It was absolutely beautiful but needed to be resized due to her diamond engagement ring not fitting properly. Kevin promptly resized and sent it back... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

DazzlingRock is an online retailer and wholesaler of diamond jewelry. Choosing an engagement ring doesn't have to be complicated. Diamonds can be simple to understand. Making the right choice can be easy, whether you're in search of something classic, contemporary, or completely eclectic, DazzlingRock is your source of beautifully designed jewelry for every occasions.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The jewelry quality was great!

The jewelry quality was great as was the price. The only reason for the low stars was the customer experience. I gave a lot of leniency twice waiting days past the given date before contacting customer service. Once I reached out the issue was resolved swiftly and respectfully. They even expedited (upgraded) my shipment but it was weeks overdue and I had to make first contact. Its my opinion the business should notify of delays before the customer reaches out.

June 15, 2021
Rated 5 out of 5 stars

Beautiful ring

Beautiful ring. Excellent customer service. Appraisal, warranty, and certification were all professional. Very satisfied customer

June 15, 2021
Rated 4 out of 5 stars

Photo did not match product

I bought a $400 ring and I felt mislead by the picture. The sapphire in the photo was much higher clarity and looked nothing like the one I ended up with (which looked almost black). The engraving also seemed like a ripoff as you can barely read it because of how tiny it is. At the end of the day, it is still a very pretty ring, just not quite as stunning as the one they showed.

June 11, 2021
Rated 5 out of 5 stars

Simply Stunning

I absolutely love the white gold and diamond ankh pendant I received. It is so beautiful, well crafted and shines in any light. Nice silver chain was included as well.

June 8, 2021
Rated 5 out of 5 stars

am happy with ring set

am happy with ring set, though the band diamonds were larger instead of very small but otherwise love the rings and have had a lot of positive comments on it. Thanks to Dazzling Rock for helping me with my order

am very happy with set, thought the band diamonds would be larger instead of real small but like the set and have gotten some positive comments on rings. Thanks to Dazzling Rock and Kevin for all the help that was given to me

June 5, 2021
Rated 4 out of 5 stars

I absolutely love this ring

I absolutely love this ring. It looks bigger on the website, but it's so sparkly and it's perfect. I didn't think that I would love the black diamond, but I do!!! It was shipped fast, I received it in just a few days of ordering it.

Two reasons why I gave this a 4 star rating...1. the actual size of stones are very, very small compared to website 2. The packaging was tighter than Fort Knox. I did cut myself trying to get in the packaging. It was shrink wrapped and then had zip ties around it. Sort of ridiculous!

June 3, 2021
Rated 5 out of 5 stars

Amazing ring, amazing customer service

Dazzling Rock created a beautiful aquamarine ring for my daughter's 21st birthday. They were great in answering all of my questions in a timely manner. Kevin worked with me on the right setting and center stone to find the right balance of size for my petite daughter's hand. Ring shipped before original ship date which was great. Quality, price and customer service make this company stand out. My daughter absolutely loved the ring when we gave it to her. I will definitely buy additional jewelry in the future.

May 24, 2021
Rated 4 out of 5 stars

I was very satisfied with my purchase from the time i made the order until it showed up at my door in a timely fashion even under the covid restriction on shipping.

Iwas very satisfied with the purchase that i made from your company.your service from the beginning to the day it showed up at my door was awesome.And I will refer your business to anyone that i know or come in contact with.dazzling rock jewelry you have truly made my wife and i a happy couple.

May 20, 2021
Rated 5 out of 5 stars

I am very pleased with my wedding it is…

I am very pleased with my wedding it is amazingly beautiful and I realized that I ordered the wrong size a week after I ordered it and they emailed me to let me know that it was a week in and that they may not be able to change the size but when I got it they was able to do it and it was the right size .I would recommend this company

May 18, 2021
Unprompted review
Rated 5 out of 5 stars

Happy with my ring

I received the 14K 1.60 carat diamond ring guard and it is beautiful. It was so beautiful I couldn't believe the diamonds were real. I took it to a very trusting jeweler. They confirmed yes it was real and they were very impressed. I would recommend this company.

May 12, 2021
Rated 1 out of 5 stars

Stay Away!!

Stay Away!!! Stone fell out of ring after 1 day. Sent it back for repair and got the run around from them for over a month. Always saying maybe next week. Had to get Amazon to step in and get it returned. It's funny that after telling me maybe next week yet again after Amazon contacted them it was on it's way back in a couple days. Same stone fell out again a month later and had to get Amazon involved again to get my money back. Low quality jewelry with even worse customer service. Spend a little more money somewhere else. It will save you a lifetime of headaches.

May 12, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look