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Rated 2 out of 5 stars

Today, Sep 9, 2022, our DJS50 jump starter failed to start our 2019 Subaru Outback, though 1-2 years ago, in a different location, it started the same car 4-5 times outside; today's failure occurred... See more

Rated 5 out of 5 stars

we bought two of the 12” display dvd players for our 8 and 6-1/2 year old granddaughters, we drove from SouthTexas to Disney and they worked Great!, the girls had no problems changing movies that they... See more

Rated 5 out of 5 stars

We haven't had to use the battery charger yet, but got one for Christmas & with 2 cars felt we should have one in each vehicle in case stranded somewhere and need a quick start. Our daughter has use... See more

Rated 5 out of 5 stars

The User Manual did not match my specific unit. My consultant, John, quickly determined the problem and sent me the correct User Manual. He even offered to send me a new AC Adapter free (as a court... See more

Company details

  1. Home Theater Store
  2. Battery Store
  3. Electronics Company
  4. Online Marketplace
  5. Home Audio Store

Written by the company

DBPOWER (DBPowershop.com) is a highly-awarded, international company with a focus on designing and developing high-tech consumer products. It is considered an innovative consumer electronics world leader. We constantly combine the research & development activities with the simplicity of use.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

NEVER AGAIN DONT LEAVE A COMMENT UNLESS THEYVE ACTUALLY HELPED YOU

So I’m taking my other review down I have never recipes my gift for activating my warranty they had me sign up for all this stuff and like their page. Not only didn’t send the confirmation email I gave them my address which they’ve already had after purchasing their product they had asked for my order number and everything and I did as said. And I’m still confused to why it’s been two weeks and no one’s still has helped me.

- in all honesty I bought the warranty I’m okay with that much just disappointed on top of it they don’t show up on Facebook for me there’s no way to contact them and all of it was frustrating this is definitely a huge lesson learned 😂🤦🏽‍♀️

November 15, 2021
Unprompted review
DBPOWER logo

Reply from DBPOWER

We are very sorry, we will speed up the process optimization of the customer service team and improve the processing efficiency.

Rated 5 out of 5 stars

Jeush did a good job resolving the Issue

Jeush did a good job resolving the Parshall shipment and getting the rest of the units on the way. All items arrived prior to our annual meeting and were well received. I do not believe they have a strong customer support system.

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

My family loves movie night!!

This is my first projector and I LOVE IT! Very user-friendly! The set up was easy and the visuals are awesome to go along with great audio! My family loves movie night! Support replied within 48hrs and was good at helping me. Great product that I'd offer to anyone, honestly.

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

What a great company to work with

What a great company to work with! Jennah was very nice, very professional, and extremely thorough to ensure I was completely satisfied!
I had a defective unit and Jennah simply asked for picture verification and promptly took care of it by sending out a replacement.
They also offered a gift card!!

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

I'm impressed!

Anne has been amazing to work with! How quickly she responded to BOTH of my emails blows my mind! I am beyond impressed by her timeliness and her kindness! Hopefully the team she forwarded my issues to are half as great as she is!

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

I had a very great experience with…

I had a very great experience with costumer service. They worked very hard to answer all my questions. I talked to several people (honey, Cleo, John, and Alex) they were all helpful, patient and kind to me. Thank you.

November 10, 2021
Unprompted review
Rated 5 out of 5 stars

So happy with my purchase!

This is an awesome product! I have used this on multiple vehicles, since receiving it in August. My battery in my car needed replacing, so I ordered this jump starter. Bam! Car started right up. My granddaughter used it, my neighbor used it, I used it twice on my motorcycle, bam! Started right up. I don’t need to use anybody’s car & jumper cables anymore! All these times I’ve used it, and still have 90%. Small, lightweight, couldn’t be happier. Customer service is over the top helpful! Joshua was on the ball, answering all my questions. I highly recommend DB power!!!

November 9, 2021
Unprompted review
Rated 1 out of 5 stars

no customer service number that works…

no customer service number that works !!!!!!

November 9, 2021
Unprompted review
DBPOWER logo

Reply from DBPOWER

We are confused about this, can you tell us, when did you call our customer service number? The phone data we obtained from relevant departments showed that there was no missed call within a month (09/09/2021-/10/09 2021), and the answering rate reached 100%. Therefore, we think you may have dialed the wrong number. Our customer service number is 1-855-888-5533. You can also get in touch with us through the contact information in the link below.
Link: https://dbpowershop.com/pages/contact-us

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