DBPOWER Reviews 1,026

The person I talked to named Alex was very helpful with getting me a replacement for the projector I bought that won’t power on

So my 18 month old DBPower Jump pack dies. (Perhaps partly my fault...but let's skip that part). My product had a 3-year warranty and contacted customer service who took great care of me and send me another (better) jump pack.

So why not 5 stars? It's not because I needed to send them a short video of the dead unit (which was impossible as I was driving from Boston to Los Angeles at the time. I was hoping to get a replacement sent to me while I was on the road....but that wasn't possible...traveling with a 7-year old battery made me a little uncomfortable....and having a jump pack was a little reassuring...which is why I wanted a replacement ASAP. Oh well.

Now the OUCH part. At first, they offered me an exact replacement. (happy moment) then they emailed me that it was out of stock, and then they offered me a 30% discount on a replacement jump pack (very sad moment) that would cost nearly twice what I paid ($34) 18 months ago....WHAT???

Of course, I said NO...then a few days later they came back with a new offer. A new $55 replacement pack. Happy Customer....but it took 24 days to get the replacement.

Great customer service, I recently purchased this projector on Amazon and had a couple issues. I had to send a video of the issues. The same day they reviewed and corrected the problem and sent out a replacement.
Excellent communication exceptional service.

They offered to replace my machine when it died all of sudden. That is a great outcome for a horrible situation.

very friendly customer support. joshua had great knowledge of the specification differences as well as their applies uses.

I contacted DBPower customer chat support for my Amazon gift card, as there was some confusion on the amount, and the service person upgraded the gift card amount for me.

Great customer service skills. Quick responses.

Very quick and helpful service after issue with projector.

Wonderful assistance. Problem solved.

Great experience, thank you!

Joshua was so easy to work with.
He helped me activate my product warranty and did it with patience, professionalism and proficiency.
He reflects very well on your company.
Just wanted to let you know he has done a great job!

I had an issue with a DVD player from this brand. I emailed them and the process to get a replacement was quick easy and done the same day I reached out to them.
Thank you for your great customer service!!!

Joy at DBPower did a fantastic job, resolved my issue quickly. Thank you!

The projector’s quality looks decent. So far having a good experience

Losing Feith.
I had originally given a positive review on Feith and my experience with a customer service regarding a DVD player replacement. I am losing faith in this company as well as their responses. Originally I was under the impression that “Feith” was someone working at this company under an internship program and that their first language was not English, so the responses were very choppy and scripted. That still may be the case, but after another week of waiting, several more emails and a presumably fake USPS tracking number (still no package received by the USPS to ship or deliver).. the responses are still as flat and choppy and Repetitive. I am fairly certain I am just emailing a bot/robot/AI, and they are piecing together replies that begin to make no sense, the more sentences they add. Not a settling experience.

Update 11/16/21:
A new DVD player arrived via UPS today to the address we provided. Still no update on that original tracking number with USPS (says still awaiting package). But the replacement did ship and arrive. Updated to four stars. Thankful for the DVD player. Lost some sleep over the experience.

Very helpful and provided independent references.

I had several questions regarding my recent purchase of a battery starter and Mark answered everything. He was polite, knowledgeable, very patient and overall just a pleasure to chat with. He deserves a raise or a bonus or a promotion or all three.

My unit wasn't working and this agent did an excellent job in helping me to get a new one and explaining the situation. Excellent customer service