dbrand Reviews 13,380

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their durability, premium feel, and precise fit. Many consumers highlight the excellent user experience, from the well-designed packaging to the ease of installation and the overall aesthetic appeal of the items. The customer service is frequently described as outstanding, with people appreciating the quick, helpful, and generous support they received for various issues. However, some customers were not happy with the quality and longevity of certain products, specifically mentioning issues like cases cracking or skins not aligning properly. A few reviewers also expressed dissatisfaction with the customer service, citing slow responses or a lack of resolution for their problems. Additionally, some people mentioned long delivery times for their orders.

What people talk about most

Product

Customers generally express satisfaction with the products, highlighting their high quality, durability, and... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

User experience

Users describe positive interactions with the overall user experience. Many customers highlight the seamless... See more

Customer service

Consumers generally express high satisfaction with customer service, often describing it as "world-class,"... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers praise the brand for... See more

Based on these reviews

Rated 5 out of 5 stars

I've ordered two items from dbrand, in 2024 and 2025. Both are exceptional in quality, look and feel. (Clicky buttons are sooo satisfying.) This last time, one piece was missing. They responded quickl... See more

Rated 5 out of 5 stars

High quality products from a company that is committed to that quality. They do the right thing, like lose millions of dollars in Ghost cases to remake and ship them free-of-additional-charge to previ... See more

Rated 5 out of 5 stars

Got the Killswitch case for my ROG Xbox Ally X. It is almost the same size as the device which makes packing it for travel so much easier than the other case I originally bought. Great grips too, ma... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I recently bought a clear case for my Samsung Galaxy S24 Ultra from dbrand and the whole experience has been excellent. The first thing that stood out was the packaging. It arrived in ve... See more


4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Solidly 2 stars

Update; after posting this review they contacted me next day and replaced the faulty product, bumping em up a star or two

Solidly 2 stars, incredibly overpriced and seriously lacking in quality. Support is just a robot that makes of fun you and then leaves you on read. Even casetifi has better customer support. The back of my phone case fell apart within a couple months of regular use and they suggested I didn't keep it in my pocket.

February 9, 2026
Unprompted review
dbrand logo

Reply from dbrand

Hey Human,

Thank you for sharing your feedback. We are sorry to hear that your initial interaction with our Support Robots didn't hit the mark.

While our skins are designed to hold up to normal daily use, they certainly shouldn't be peeling off after only a few months. We appreciate you bringing this to our attention, as we take product quality seriously and review these cases to ensure our materials are performing as expected.

We are glad we were able to follow up and provide a resolution you were happy with. If you have any further issues with your replacement skin, reach out to us at robots@dbrand.com.

Rated 5 out of 5 stars

Great product, great system.

My first package was misplaced by the currier. I then sent dbrand a message, and they sent me the replacement the following day. Great service!

Also the Xbox Ally Killswitch is so good. Great product!

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

5 year customer

I have been purchasing from dbrand for well over 5 years. Their skins and cases are quality and durable. What keeps me coming back is their customer service. They are responsive, approachable, and accomodating, for a robot.

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

Great company!

This is, overall, a great company. I've had their grip phone case for a little over a year, and recently noticed some cracking around most of the edge of the case, around the camera area, and in one spot it was separated so badly that there was a huge hole in the edge. I was pretty unhappy and is why I'm leaving 4 stars instead of 5 (I would leave 4.5 if i could though). But, I sent them an email with photos included, asking for any sort of help. Honestly I wasn't expecting much since it had been over a year. Surprisingly they offered to send a replacement, entirely free, with no further questions or issue! And this offer was sent the very next day after my initial request! I am 100% happy with the customer service. This is how you keep your customers long term! My one and only issue is just the quality/longevity of the product. I feel a $60 phone case should last much longer than it has. However, I must say it has done it's job in keeping my phone safe. Everywhere that the case touches is absolutely pristine, and the only damage to the screen it has is because I buy crappy screen protectors lol. Ultimately Dbrand is a great company that is worth your time and money. Thank you!

February 11, 2026
Unprompted review
dbrand logo

Reply from dbrand

Hey Human,

Thank you for sharing your feedback. We are glad to hear that our support team was able to get a replacement Grip Case out to you so quickly.

Regarding your concerns about longevity, the Grip is designed to provide solid everyday protection and has been refined through years of iterative improvements. We appreciate you pointing out the specific areas of wear, as we use this information to continue refining our designs.

We also noticed your comment regarding "crappy" screen protectors. For your next upgrade, we suggest looking into our Prism screen protectors.

We hope the replacement serves you well. If you have any further questions, feel free to reach out to us at robots@dbrand.com.

Rated 5 out of 5 stars

Expensive, but worth it. Great support team.

Expensive, but great quality products. And a killer helpful and generous support team if you do have any issues.

Once I ordered the wrong size phone case and they let me return it free of charge, even paying for shipping on the new one which they definitely didn't have to do.

Another time one of their phone screens was leaving bubbles and they gave me things to try, when they didn't work they sent me a replacement without fuss.

While I don't believe in being a "fan" of a company they've earned my benefit of the doubt and I will consider dbrand first the next time I need a case.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

The product quality stands out

The product quality stands out: precise fit, high-grade materials, and no compromises in manufacturing.
It feels like a product designed by people who actually care about details.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products from monstrous people!

This company is very unique...

They truly have world-class products, coupled with world-class douchery!

The sarcasm, snarky comments, idiot-proof guides, and general 'aggressive theme' truly lights me up whenever I interact with them.

And the actual product is not too shabby. In fact, it's top-notch, the best phone case I have ever used, hands down!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Love this brand. No sacrifice is too big for quality.

High quality products from a company that is committed to that quality. They do the right thing, like lose millions of dollars in Ghost cases to remake and ship them free-of-additional-charge to previous buyers. Prices are pretty high, but I find them worth it. My case outlasts my phone every time. Plus the skins are the highest quality 3M materials as well as just fantastic designs.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product , easy to apply, smells good, excellent presentation. Not only the product is way better than anything out there , they also care about the experience their client gets. The presentation and experience of unboxing and applying is excellent.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely lives up to the hype!

I just applied this laptop skin a few days ago so we will see how it holds up, but I am very optimistic. It is super thick and nice. I watched the application video and it was very clear and made the application a breeze. When I made a mistake, I was able to lift and reapply with no issues- no wrinkles or bubbles. The packaging was really nice as well and my skin came in perfect condition. I cannot believe the value for the price, either. I looked around a ton because I was sure I could get something for cheaper (I think I spent around $40) on Etsy, Amazon, etc. I found several others for the 20-25 dollar range, but they either weren't as thick of a vinyl, didn't have the cutouts for the rubber feet/vents on the bottom of the laptop, had poor reviews, etc. I think the skin will last forever, honestly, but if I get bored of the pattern I bought I will not hesitate to reorder from DBrand. I was really skeptical but I am pleasantly surprised. I never write reviews but if I would've read a review from a user like me, I would've saved a ton of time looking around elsewhere. I wish I would've just spent the money like two weeks earlier!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

The Best Device Skins in the Business!

Absolutely thrilled with my recent purchase of dbrand skins for my MacBook Pro and iPad Pro.

I wanted both devices to match, and dbrand delivered perfectly. The skins look incredible, feel premium, and add a layer of protection without any bulk. Installation was smooth, the fit is spot-on, and the overall quality is exactly what you hope for when you’re protecting expensive gear. Clean, sharp, and undeniably cool.

What really sealed the deal, though, was their customer service. My original order was lost by FedEx in Ohio during a snowstorm. No drama, no hoops to jump through—dbrand immediately sent out a replacement set at no cost to me. That’s how you do customer service: fast, fair, and no excuses.

Between the product quality, attention to detail, and how they handled an issue that wasn’t even their fault, I couldn’t be happier. I’d highly recommend dbrand to anyone looking to protect (and seriously upgrade the look of) their electronic devices.

Bottom line: premium skins, premium service, zero regrets. 🔥

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Never had a bad experience

I love the Grip case for a number of reasons. For one thing, it is just cleverly designed and well built. I also love being able to customise my case.

Above all, though, dbrand looks after their customers as good as any company I've ever dealt with. I've had issues with the hinge on my case, and dbrand has always been responsive, understanding, and eager to resolve my issue.

Their service, above even the excellent quality of their products, is the reason I will always be a loyal customer of dbrand. Their products are well worth investing in.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

I bought the case for my new AirPods 4 Pro

I bought the case for my new AirPods 4 Pro and I wanted a black modern looking case. They were spot on, looks and feels great! Fits perfectly! The case it comes in looks luxurious! Honestly a purchase worth every cent! Highly recommend buying from dbrand everyone’s noticed and has jumped straight on to look at the website. A must buy!

February 6, 2026
Unprompted review

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