dbrand Reviews 13,380

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their durability, premium feel, and precise fit. Many consumers highlight the excellent user experience, from the well-designed packaging to the ease of installation and the overall aesthetic appeal of the items. The customer service is frequently described as outstanding, with people appreciating the quick, helpful, and generous support they received for various issues. However, some customers were not happy with the quality and longevity of certain products, specifically mentioning issues like cases cracking or skins not aligning properly. A few reviewers also expressed dissatisfaction with the customer service, citing slow responses or a lack of resolution for their problems. Additionally, some people mentioned long delivery times for their orders.

What people talk about most

Product

Customers generally express satisfaction with the products, highlighting their high quality, durability, and... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

User experience

Users describe positive interactions with the overall user experience. Many customers highlight the seamless... See more

Customer service

Consumers generally express high satisfaction with customer service, often describing it as "world-class,"... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers praise the brand for... See more

Based on these reviews

Rated 5 out of 5 stars

I've ordered two items from dbrand, in 2024 and 2025. Both are exceptional in quality, look and feel. (Clicky buttons are sooo satisfying.) This last time, one piece was missing. They responded quickl... See more

Rated 5 out of 5 stars

High quality products from a company that is committed to that quality. They do the right thing, like lose millions of dollars in Ghost cases to remake and ship them free-of-additional-charge to previ... See more

Rated 5 out of 5 stars

Got the Killswitch case for my ROG Xbox Ally X. It is almost the same size as the device which makes packing it for travel so much easier than the other case I originally bought. Great grips too, ma... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I recently bought a clear case for my Samsung Galaxy S24 Ultra from dbrand and the whole experience has been excellent. The first thing that stood out was the packaging. It arrived in ve... See more


4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First shipping to Texas was fast with…

First shipping to Texas was fast with their middle shipping option. FedEx delivered it to the wrong house, I thought I was in for tough road getting another. so I filed a report with FedEx and just let dbrand know of the situation. An hour after notifying dbrand, they made me another order to ship to my house. It wasn’t even their fault. Luckily my neighbor down the way got it and I was about to go get it so dbrand didn’t have to send another one. Fantastic service. Even better products.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

And a small pricing issue with an order, reached out to dbrand and received a response within minutes. The robots were able to resolve my issue, will definitely be shopping from dbrand on future products.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and helpful support

I had a damaged case that was purchased about 6 months. The damage seemed to be unrelated to drops or impacts. The support team was quick to reply and eager to replace my item and even upgraded me after I told them I now have a new phone. Seeing how they back their products has definitely restored my confidence.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

I bought my first extra skin for my rog xbox ally x. I got a free extra skin with my purchase. However, when I received it one the left skin for my rog did not fit. The cut was lopsided which resulted it not fitting, no matter what i did nothing aligned. I contacted dbrand to see if I could get a replacement for the left side only for the one skin. They apologized and sent me a whole new skin for the one that had issues plus an extra skin that I also bought from my previous order.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Only Place I'll Buy Cases/Skins From

I've ordered several dbrand products, from Darkplates, to a second set of darkplates, to a grip case, and a killswitch for both my ROG Ally and Switch 2, and everything they've made has been quality. The only thing better than their products are their customer service, who has always been prompt in their responses, witty, and understanding. When i messed up the "light bar" on my ps5 darkplate and needed a replacement, they didn't charge me for the item, only for shipping to get it sent to me, despite it being 100% my fault. I'm a customer for life, and I read every email i get from them with anticipation, knowing they'll say something hilarious.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

What a quality company

What a quality company. The feel of the skin id exceptional. I screwed up the first time sticking it on so they sent me another one free of charge. Who does that these days. I can’t wait to order again when I get my next phone. A wonderful experience. Can’t recommend highly enough.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Fast shipping. Great product

Got the Killswitch case for my ROG Xbox Ally X. It is almost the same size as the device which makes packing it for travel so much easier than the other case I originally bought. Great grips too, making it nicer to hold that just using the device alone.

Item arrived quickly, with great guides to follow. It may be more pricey than other case options, but being able to use it on the go in more scenarios makes it an easy recommend

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Dbrand floored me with their customer…

Dbrand floored me with their customer service, experience, and time to respond to my questions or concerns. I don’t have enough words to say about this company and their above stellar service and product. Thank you Dbrand!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

The Grip is Great :-)

I got the Grip phone case for an iPhone 17 Pro Max and LOVE IT! As advertised, the grip is great. The textured edges make the phone significantly less slippery. The case and skin look great too. As for protection, well first I have to drop the phone and that just has not happened... yet; but, from my mechanical engineering perspective, it's well designed and has the proper material (type of plastic and thickness) to be well protected when the fumble eventually occurs. :-)

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

It's very rare that I write a review

It's very rare that I write a review, usually only if I have a particularly good or bad experience with a product. In this case, it was the former!

The unboxing experience for my KillSwitch Steam Deck case was top tier, between the premium packaging and the funny remarks, it does make a difference, and it felt really good to unbox.

Instructions and links to video instructions were clear. Applying the screen protector and case was very simple, applying the skin was trickier as I didn't know I needed a hair dryer, but also easy after watching the video.

The quality of all parts I received feels excellent and premium, fits very well and looks great, the kick stand feels nice and clicky and well built, and the MicroSD card storage slots were a pleasant surprise.

The only negative I can think of is price, being around £90 all in. You get a soft device casing, a hard plastic cover for the front during transport, 2 thumb sticks covers, 2 glass screen protectors and a 'skin' (a nice looking thick durable sticker type cover for the front).

However, I bought it during the black Friday deal for about £45 including international shipping which after receiving it was an excellent deal I would highly recommend to anyone, and after being so happy with what I received I would even consider buying for full price in future. If the price were a tad lower, say £70 all in I would be more likely to buy it at full price, but the fact it goes on sale to £45 is an even bigger win if you are patient!

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great product, Trusted company

Great product. Killswitch 2, top quality and protection and quick helpful support if needed. Plus if/when they improve a fault or issue with theyre products the people who already bought older version dont get left out....Dbrand sent them free updated products to replace whatever design was changed. (Joycon issues)

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Plenty of purchases from the lovely…

Plenty of purchases from the lovely robots, great customer support, reasonable shipping times, and even the packaging is art. The skins are top notch, and generally quality is obviously a top priority. And yes, their marketing is genius in my opinion.

January 14, 2026
Unprompted review

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