DBS Bathrooms Reviews 

467
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of the products, finding them easy to install and aesthetically pleasing. People appreciated the straightforward ordering process and the fast, prompt delivery service, often arriving on time or even earlier. Many also highlighted the helpfulness and efficiency of the staff and delivery drivers, contributing to a first-class overall service. However, some customers also noted issues with product quality, specifically panels being fragile or arriving damaged during transit. Additionally, a few other people also felt that delivery could be inconsistent, with some experiencing significant delays or poor communication regarding their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a good range of competitively priced items... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the excellent quality,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and the delivery... See more

Service

Consumers find service to be ambiguous, with many reviewers reporting excellent, quick, and first-class... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All good. Arrived on time and to spec. Worth noting that the ceiling panels look great and are easy to install BUT they are extremely fragile. I'm pretty careful but working in a confined space and mo... See more

Company replied

Rated 5 out of 5 stars

Bought for my daughters bathroom. After a lot of searching we came across DBS bathrooms. After finally choosing one from there large selection we placed an order and within 2 days deliverd with free d... See more

Company replied

Rated 5 out of 5 stars

The website was easy to navigate making choosing and ordering hassle free. My items arrived very promptly being delivered by a lovely helpful driver. The items are just as described and are so good t... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, great price actually best price on Internet that included delivery. Lovely delivery driver from the actuall company. Everything spot on. Many thanks I can crack on wi... See more

Company replied


Company details

  1. Bathroom Supply Store

Written by the company

Here at DBS Bathrooms we specialise in high quality bathroom wall panels, shower panels, ceiling panels, and LVT flooring. We have an extensive range of stock, including over 99 different colours and designs, all available to view & purchase within our Tamworth showroom. Our wall & ceiling panels can be used within any area of the home, from the bathroom to the kitchen, in children's playrooms, hallways and many more rooms. They are also perfect for commercial use. Our cladding is available in a wide variety of designs ranging from marble to sparkle, tile effect and everything in between. A full range of trims & adhesive are also available, please contact our friendly and knowledgeable team who are on hand to answer any questions.


Contact info

4.2

Great

TrustScore 4 out of 5

467 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(467)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service.

Great customer service.
Good prices.

June 2, 2025
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Mark! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

excellent company

Fantastic seller super fast delivery perfect products

June 26, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Stephen! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Quick delivery

Quick delivery, friendly staff, great prices. Very Pleased.

June 13, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi David! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Fantastic products & service

I needed some shower wall & ceiling panels in a hurry. I paid for next day delivery & was unbelievably impressed with the delivery service which had live location tracking so I could see exactly when the items were due to arrive. The panels & beautiful & our plumber commented that they are some of the highest quality panels he has fitted. Price was great too.

May 21, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Amy! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service. Very pleased with the panels and at a great price. Easy to order on-line and pleased with the delivery being direct from the DBS rather than third party, less likely to get damaged. Would recommend.

June 22, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Alan! Thank you for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Extremely fast delivery brilliant…

Extremely fast delivery brilliant customer service would highly recommend

March 14, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Saw the products online at B&Q but…

Saw the products online at B&Q but found I could order direct with DBS Bathrooms so I did . Ordered online , very easy , gave the measurements it calculated the number of panels I required also ordered trims to finish the job . Delivery tracked ,no issues at all from ordering to delivery , fantastic job looks very smart too !

July 3, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Diane! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Smart shower

Great product
Made a very smart shower enclosure
Easy to clean
Delivery as stated Well protected
Spot on
Wouldn't hesitate to recommend

April 26, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Walter! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Rated 1 out of 5 stars

Shocking delivery

I paid for delivery, but item did not arrive when expected. Email from DBS to say driver was involved in an accident two days before due date. This is the third company within 6 weeks to give this exact same excuse for delayed delivery (B&Q and Plumbworld were the others) so I am a bit sceptical if this is the genuine reason for delay!

Advised it would be given to a courier to deliver, but two days later still no closer to receiving my order. According to courier it is now being 'prepared for delivery' and DBS just advised that this is outside of their control.

If you require products in a hurry then I would suggest that you go elsewhere. I certainly will be from now on.

June 19, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Ben, thank you for taking the time to leave a review. We are very sorry your order did not arrive on time as expected.

We can confirm that our driver was involved in a road accident and was unable to reach your location. We did advise you about this on the morning of delivery as soon as this happened. We do understand your scepticism if you have also had this happen from other companies, but we can assure you that this was the case.

The goods were then sent out via a courier company and again we can only apologise that these were not delivered the next working day as expected. This is unacceptable and we can understand your frustration.

It is a shame to see you will be going elsewhere in the future, especially after there were no issues with your previous order.

Once again, please accept our sincere apologies for the inconvenience this caused.

DBS Bathrooms

Rated 5 out of 5 stars

BEST AROUND DBS BATHROOMS

I have had the unfortunate need to use many product supply companies over the years and never found one yet that can come close to the professionalism, product quality and excellent customer service of DBS bathrooms, a special thanks to Caitlin for the prompt polite response to my enquiries, if you need anything for your home that DBS supply then you would be stupid to go elsewhere, trust me I know!!! I will return the next time I have need of great service great price and excellent overall service.

June 4, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Simon, thank you for taking the time to leave a 5* review. We really appreciate your kind words and we will be sure to pass your thanks onto Caitlin. We hope to see you again soon! DBS Bathrooms

Rated 1 out of 5 stars

I’m struggling to even give a 1 star…

I’m struggling to even give a 1 star rating with this company ,,
Poor delivery service and very poor customer service ,,
Parcel was brought off Amazon
£68 total the item was supposed to be delivered 29th may still no show Amazon account kept saying parcel running late and if not received by 3rd June then contact seller for refund , which I did , they then sent a picture showing it dropped off on my drive way behind the car in a unsecured place also not even a note to say the package had been delivered and its location ,
Then after a few messages that they won’t refund until I get crime number from police which I did this and guess wot still no refund ,, so I’ve told them keep the £68 that I’ve given them to help with retraining that’s needed in customer care and quality !!
BE WARNED DO NOT USE THIS COMPANY !!!

June 6, 2025
Unprompted review
Rated 3 out of 5 stars

A mistake was made while sending out an…

A mistake was made while sending out an additional product the initial product was damaged and was quickly rectified once we called and spoke to someone

May 15, 2025
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Leon, thanks for taking the time to leave a review. We are very sorry to see your order arrived damaged but we are glad our customer service team were on hand to quickly rectify this for you. Once again, very many apologies for any inconvenience caused. DBS Bathrooms

Rated 5 out of 5 stars

Amazing transformation

Ordered online samples beforehand and upon deciding which one I loved most put in an online order for panels and trims arrived in the timeline stated and all items in perfect condition ( no breaks / scratches) my bathroom looks amazing .

April 10, 2025
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Lou! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

The company was excellent an staff was…

The company was excellent an staff was very helpful when I rang to order an had problem of being short (my fault ).
Delievery on second order was delayed but money refunded by company no problem . The product is excellent an easy to put up very happy

April 25, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Susan! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Customer Service and Product Info.

Excellent service and delivered on time, the products I ordered was exactly what I wanted without thinking twice, I would recommend using DBS bathrooms in the future and for those out there, you can’t beat better in price.

April 3, 2025
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Rated 1 out of 5 stars

Unsolicited spam

Somewhere in the distant past I must have bought something from them, I never agree to subscribe to marketing, it really pisses me off when the vendor automatically opts me in, so now I'm getting marketing bumf from them, in return have a 1 star review. I encourage everyone to use this approach to change their behaviours.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Items arrived quickly

Items arrived quickly, were of good quality, I am delighted with my new shower panels.

May 1, 2025
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Fast delivery and a quality product

Fast delivery and a quality product, the estimated quantity requirement advised was a little over, however on this occasion it helped and I covered more wall and it looks amazing.

March 27, 2025
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Paul! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

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