Awful company. Purchased an item under the "Debenhams umbrella" apparently sold by DBZ Greet Dream LTD Horrible item absolutely nothing like the picture used to promote it and very cheap and tacky... See more
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Review summary
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Avoid avoid avoid. Ordered numerous items totalling £160. Sizing completely different so returned all in one parcel via inpost. Got email to say they will refund 1 item only. No acknowledgement o... See more
Enough is Enough clearly despite the continued influx of complaints regarding the absence of customer service at Debenhams it's time for further action!! If you leaving a 1 star review for... See more
Company details
Written by the company
Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe. We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention. Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid. So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
Contact info
United States
- dbz-store.com
1.5
Bad
463 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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I stupidly ordered a dress not…
I stupidly ordered a dress not realising that this was a company who previously ripped me off. Once again they are claiming they have sent a refund which I have not had. They have no contact telephone number and ignore emails. THESE PEOPLE ARE NOT DEBENHAMS.
THEY SELL CHEAP RUBBISH AND DONT REFUND. Avoid at all costs
October 13, 2025
Unprompted review
Disgusting service
I wouldn’t give any stars how do you get to talk to anyone?
2 parcels not delivered to my house by Evri, Dbz are happy they were delivered as per photo (photo is not my house I have proof on camera that delivery driver is stealing ) nobody want to know Evri or Dbz has anyone been able to talk on the phone to a human
October 2, 2025
Unprompted review
Still not received my order promised…
Still not received my order promised within 7 days, its now 15 days…and nothing.
October 8, 2025
Unprompted review
Item late AND damaged.
Item was initially late by 4 days, then confirmation that Evri were out for delivery about 5 hours before a stated time slot, which was then delivered 2 hours ahead of that. Opened lid of box to see that freezer had been dropped on a corner and crumpled. Didn't even bother to take the rest of it out of the box. Debenhams used to be a trusted company but with DBZ in partnership, I'd avoid at all costs. If this is the initial experience, I'm not holding out much hope for a refund, let alone a warranty.
October 7, 2025
Unprompted review
Lack of detail
Bought an item through Debenhams. Pet bed. Had to guess at the size as no measurements given and slightly disappointed to find that the Large which is the one I ordered, wasn't very big, so dread to think what size small and medium were. Anyway, kept it as my dogs are small and take it in turns to use it. They seem to like it.
September 22, 2025
Unprompted review
Still havent received my refund and…
Still havent received my refund and emailed and nobody gets back to your personally. You just get sent an ail with an attachment that cant be opened.
Wondering if i will get my money or not.
September 14, 2025
Unprompted review
Sacm
Purchased some boots from Debenhams online and returned them and have been waiting for over 2 weeks for a refund from DBZ Marketplace . Having contact on watsapp they just obviously copy and paste the responses and say the same thing. Wished I had read the reviews on here before I purchased anything. Definitely scamming people
October 2, 2025
Unprompted review
It tock so long to get money back more…
It tock so long to get money back more then the time it stated picking item up for return was good just the refund was poor .
September 2, 2025
Unprompted review
Purchased via Debenhams
Purchased via Debenhams - never received - tracking been stuck at same EVRI depot for over 2 weeks - wall of silence EVERYWHERE and EVERY method of communication. Appalling.
September 17, 2025
Unprompted review
Bought shoes at debenhams online with…
Bought shoes at debenhams online with this company
Returned shoes but never got the refund
Do not use ....
September 26, 2025
Unprompted review
I ordered a single bed with auterpodic…
I ordered a single bed with auterpodic mattress and got 2 single mattress with springs sticking out I phoned the mobile number that came with it and that belonged to a wedding venue
September 23, 2025
Unprompted review
Nightmare..!
Ordered via Debenhams website and had to return the item to the third party brand. Nightmare! Had to the contact DBZ via whatsapp (this method only available) to chase refund after 3 weeks! I will never use Debenhams website again...!!
August 27, 2025
Unprompted review
If I could give zero stars I would
If I could give zero stars I would. Absolutely awful service. Poor customer service partially non existent. I will be reporting to trading standards as they delivered an order with items missing and when using their wastsapp for another order and a refund they failed to process this and use a bot to correspond. Buyers beware.
September 20, 2025
Unprompted review
Absolutely useless
Absolutely useless. Ordered item 3 weeks ago. Told it had been despatched. The tracking code was not recognised by the delivery company. Still missing and only Debenham's useless AI chatbot to'talk' to. Never again.
September 19, 2025
Unprompted review
AVOID ALL DEBENHAMS 3rd Party sellers
Third party seller for Debenhams now I am left doing a Charge Back for NON DELIVERY… very upsetting they are ripping people off left right and centre. No customer service and no recourse or responsibility taken by Debenhams.. AVOID ALL DEBENHAMS ADVERTS ONLINE!
September 3, 2025
Unprompted review
If I could rate them zero I would!
If I could rate them zero I would!
Everything about this company is rogue! From luring customers in with promotional delivery offers which they do not honour, then only being able to complain via WhatsApp which replies using AI generated information which is inaccurate, to finally getting an email acknowledging your frustration and promising to remedy the situation but still not doing so!
So here I am, 15 days later without the two beds my children needed 13 days ago!
No more communication, no refund, nothing!
This is completely shambolic for a business that uses the once trusted “Debenhams” brand name. Avoid them at all costs!
September 2, 2025
Unprompted review
It's like you forgot my order and when…
It's like you forgot my order and when I asked for a refund which did have preferred you was like oh yeah and sent it and the image is not what was as advertised you sent me a blown up distorted pixelated image on my shower curtain I was very disappointed and will not shop here again
June 6, 2025
Couldn't fault the service.
From ordering (which was quick and easy) and delivery of all five items it was great service and good quality.
September 17, 2025
Unprompted review
I've never had to wait so long for a…
I've never had to wait so long for a refund, ill never use these again.
September 16, 2025
Unprompted review
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