DCI Radius Reviews 

1,183
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team members for being exceptionally polite, highly efficient, and extremely helpful when resolving daily account queries and complex billing questions. People deeply appreciate the fast response times, knowledgeable guidance, and professional support that consistently make managing business services completely smooth and straightforward. However, some reviewers were not happy with the overall customer service, mentioning unhelpful staff attitudes, delayed communication, and completely unresolved account issues. A few consumers also pointed out frustrating experiences regarding unexpected card fees or difficulties when attempting to close accounts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as courteous,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting supportive and knowledgeable... See more

Service

Customers consistently note positive experiences with service, frequently praising staff members for being... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, efficient process with helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a courtesy call from Linda Barrett as i have retired and will no longer require the use of my DCI card, Im foud her to be courteous,polite and efficient with my situation My experince with... See more

Company replied

Rated 5 out of 5 stars

Thank you.. Cian Flaherty great service, he was knowledgeable, professional, and genuinely focused on finding the best solution for our business needs. Everything was explained clearly, there was no... See more

Company replied

Rated 5 out of 5 stars

Had a query on my bill and i spoke to Olivia she went above and beyond to help me get the answers i needed and also advised me on other packages that might suit my business better, Very very helpful... See more

Company replied

Rated 5 out of 5 stars

I made an email request to Radius and Ciara promptly replied to me. She looked into my enquiry, and quickly resolved it to my total satisfaction. I cannot praise members of a firm's staff like Ciar... See more

Company replied


Company details

  1. Fuel Supplier
  2. also in
  3. Business to Business Service
  4. Diesel Fuel Supplier
  5. Payment Service

About DCI Radius

Written by the company

Complete Fuel Solutions
  • DCI is Ireland’s leading fuel card network providing innovative and bespoke fuel management solutions to 49,000 customers, from one vehicle to large fleets, petrol, diesel, hybrid and electric, we have the solution for you.
  • Complete Network Coverage
  • We offer the largest network of any fuel card provider with 1,900+ sites offering full geographical coverage across Ireland, including HGV, 24-hour and branded sites. EV customers have 1,400+ charge points, making DCI the ideal solution for mixed fleets. European haulage customers can access our 10,000+site European network.
  • Complete Account Control
  • Our award-winning account management software Velocity comes standard with all our accounts and provides a complete overview of your fuel cards, telematics and costs. Enabling you to spend less time on administration and more on your business. Velocity will maximise your fuel efficiency and increase driver safety, lowering your risks and business costs.

    See all fuel cards


  • Contact info

    4.6

    Excellent

    TrustScore 4.5 out of 5

    1K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

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    4.6

    All reviews

    (1,183)

    386 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Niamh was very helpful and pleasant to…

    Niamh was very helpful and pleasant to deal with as are all the staff I’ve dealt with at velocity 👍🏻

    May 7, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Aoife, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Simple and straightforward

    Radius are a very easy to deal with, Myfanwy dealt with both my queries today and it was all very straightforward and she was very helpful.

    May 1, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Ilse, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Myfanwy on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Thanks to Myfanwy for the help

    Thanks to Myfanwy for the help, really profesional the way she help me.
    Thanks

    May 1, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Petru, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Myfanwy on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Had a great customer service experience…

    Had a great customer service experience this week with Ciara.
    Ciara was prompt, helpful and kind. A great experience with Radius- Thank you Ciara!

    May 1, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Good Afternoon, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    I had to amend details with my account…

    I had to amend details with my account and was assisted by Niamh who was extremely helpful and resolved my issue very quickly. Happy to deal with again.
    5 Stars

    April 30, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Pa, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Niamh conveyed a cheerful can do…

    Niamh conveyed a cheerful can do attitude which was much appreciated.

    April 30, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi there, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    I was dealing with Myfanwy and was very…

    I was dealing with Myfanwy and was very clear,professional and mannerly. She sort my enquiry promptly

    April 30, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Gemma, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Myfanwy on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Very responsive and understanding of…

    Very responsive and understanding of the circumstances we were facing as a customer. Assistance resolution turnaround time was also great.

    April 30, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Good Afternoon, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    very helpful

    niamh was very cheerful and helpful on the phone and efficiently dealt with my issue and helped us to sort it out.
    she also followed up with an email to confirm which was greatly appreciated.

    April 30, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Jason, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Cian was great today

    Cian was great today. Had me sorted within minutes. Polite and professional.

    April 30, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Keith, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Cian.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Myfanwy was name of agent I dealt with…

    Myfanwy was name of agent I dealt with and she could not have been more helpful and was also very pleasant to deal with with

    April 29, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Pat, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Myfanwy on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Super customer service I got my issue…

    Super customer service I got my issue resolved with one email same day.

    April 28, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Emma, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Niamh is very helpful and efficient

    Niamh is very helpful and efficient. Couldn't be any more helpful. Good system 👍

    April 28, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Sean, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Niamh.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    "Myfanwy was super helpful and so…

    "Myfanwy was super helpful and so pleasant. i didn't realise the new card had a new pin. she sorted on line access to the account too,

    April 29, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Meg, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Myfanwy on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    I contacted Ciara Keating in Radius One…

    I contacted Ciara Keating in Radius One regarding my EV card and Instavolt charging stations , Ciara replied very promptly and with all of my information thank you Ciara . Phil Teeling

    April 28, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Phil, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Niamh in customer support provided…

    Niamh in customer support provided excellent customer service and actioned everything efficiently and timely.

    April 27, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Vincent, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Excellent customer service thank you…

    Excellent customer service thank you for resolving my issue very quickly

    April 27, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Mehmet, thanks for your Trustpilot review! We would like to express our gratitude for taking the time to share your feedback. We are pleased to hear that your experience with our services met your expectations.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Dealing with Niamh it’s great to get…

    Dealing with Niamh it’s great to get talking to someone who has pride in their work and genuine interest in helping. She has gone above and beyond.

    April 23, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Liam, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Niamh called me to update me on…

    Niamh called me to update me on pricing. She was more than helpful. Maurice

    April 24, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Maurice, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Highly recommend

    Once we provided the necessary authority, Ciara was absolutely brilliant. She was extremely helpful and made sure we had everything we needed. A smooth and efficient experience thanks to her professionalism. Highly recommend! Thanks David

    April 24, 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Andrew, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

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