KIA Reviews 

Whats the point in a seven year warranty if you won't even look at the faults!
Three year old low mileage KIA, serviced with KIA and kept in pristine condition. I started having issues with the car stalling at junctions/traffic lights, lack of power and what felt like the turbo not functioning. Reported numerous times and nothing was done to rectify this. Sold the KIA and bought a Mazda, it feels like such a well built car in comparison. KIAs have a long warranty and lots of equipment but the engines and quality just isn't there from my experience.

Fantastic experience purchasing a car from Norman! Genuine and honest sales person, who didn't try and sell me the world. The car sold itself! His approach was just to be honest and then the customer will make an informed decison. No trying to sneak in anything hidden in the deal. Lovely person! Brilliant at his job.

KIA NORWICH,
Very good customer service, particularly when all the local garages were not very good. One expected me to obtain the parts myself! Kia sorted out my old lovely picatanto brilliantly.
Just wanted to say thank you

Purchased a used car 21st February.
Now 28th March and still not sorted.
1st. Delivery delayed as they were too busy to deliver as promised.
2nd car delivered 10 days later absolutely filthy
3rd key missing.
4th no apologies from Brian Mogg.
5th key ordered waiting for that
6th key arrived at kia hull
7th now want me to go 42 miles to hull to get key programmed.
8th waiting for reply to what next.
Absolute joke of a company

Sharon at Hawkins, Hayle was very helpful, without being pushy, took care of everything and kept me informed of all the steps when Purchasing my new Kia. made the puchase very easy

I am writing to express my disappointment regarding the service I received at your Bolton Kia Dealership. Upon arrival, I was ignored for a significant amount of time and only received assistance after I specifically requested it. It was concerning that I only appeared to be prioritized once my mobility requirements were mentioned. I felt that my casual attire may have influenced the initial lack of professionalism. Given the reputation of your brand, I expected a much higher standard of proactive and inclusive service, and this experience has made me reconsider my purchase.

Any potential buyers please be aware because the after service is nowhere as good as when they are selling your car and taking your money. Please cross the i and cross the T's when buying from these people as I will never go back to them.
I purchased a new Kia Sportage GT line S in good faith and only after a few days l started getting warning lights coming on. I was told it's because of the weather??? I went away flabbergasted. Then the collision system just came on suddenly and sharply stop the car on five occasions. I took the car back and they said that there was nothing wrong with the vehicle that that was just the way it was. I've had cars for many years and never had this problem. I only had this car 5 weeks and said I wanted to return it for full refund which they would not do so I ended up selling it back to them losing £5,000 in 5-6 weeks. Also I paid £449 for a service plan and again I'm struggling to get this money back. I complained directly to Kia and they did not want to take any responsibility. Sending me back to Kia Peterborough who also do not want to take any responsibility which I think is absolutely disgraceful.

Bought a Kia sportage a year ago and still going strong. Amazing guy at Hummingbird motors. Showed me all the features of the car only for me to crash is a day later😂. Jokes aside, really good experience

A Holden Kia (Norwich) servicing enquiry resulted in prompt and informed response from Samantha Fuller. She carefully noted my Niro's service record to set up the appropriate appointment.

Rob at Swindon Kia was nothing but professional it was an absolute pleasure for him to sell me a car

Portsmouth Kia dealership - AVOID, AWFUL CUSTOMER CARE.

The customer service in this dealership was terrible. I was passed around 3 colleagues, Holly, Stuart and the manager. None of them responded, I still to this date I have an outstanding query and despite numerous phone calls and emails I hear nothing back. I've now given up.

Due to the lack of responses, I would never buy a kia again. This was the first time I had bought a Kia and I've leanrt my lessons. A response to my query is the least I would expect and to be ignored is not acceptable.

In contrast Nathan and the Kia newbury dealership could not do enough to assist, fantastic support in contrast to the Portsmouth dealership.

Booked my Picanto in with the team at KIA Bletchley for a service. Found the online booking service really straight forward and was able to get it in with two weeks. I have a disability and when checking in at the Service Centre the Reception Team could not have been more helpful and accommodating. By the end of the day I had a link to the service schedule with a short video taken by the mechanic who serviced the vehicle with her observations - really nice touch and transparent. They looked into an electrical issue that I’d identified and put the vehicle on a rolling road to check. The issue was rectified and no charge was made - again, a really nice touch and a great example of going above and beyond. I will definitely be using them again.

The Kia shopping experience is disgraceful sat in the dealership after informing staff that I would like to discuss and test drive a vehicle me and my severely disabled wife waited and waited not offered a coffee nothing and left after an hour of waiting so RUDE IGNORANT so I won’t be buying an expensive new car from KIA

Purchased a Kia ceed GT line 75 plate
I was aloud to test drive a quick look around then paid just over £19,000 cash salesman very smiling asked if would like a coffee very helpful with bank transfer could not do be any happier . Then a day later I was told I need two front tyres they said they have just serviced the the tyres are ok then two days later it went in for a front wet carpet ther service engineer said it could do with two front tyres do not trust them there all happy for you to buy a car but when there's a problem they don't give a shit I told the salesman I'd wish I'd of ne'er seen the car then the he said o well just like saying tuff. Today it went back ingor the same damp carpet and this time they say the window must of left the window open a littl bit but the whole passenger side front need to be to be replaced they told me they have done a smoke test and a presher test I bet they haven't before the car went in the salesman says the seats must come out the carpets must come out and totally steem cleaned dray and refitted non of that has been done one and a half days to do a smoke test. Do not trust this Kia dealer they ar just a bunch con men
The carpet front as not been removed cleaned and dried it's full of boot dirty marks some service not

This review is for Boongate Kia in Peterborough just had my sportage in there for a problem starting in this cold weather (car is diesel?).
Not only was in booked in promptly but repaired just as quickly (all new glow plugs fitted) “BUT” it was covered under the fantastic and comprehensive warranty? Vehicle is 6 years old by the way?
What amazing service and support that is.
Special thanks go to Amy in the service department and all the mechanics supporting this service, much kudos.

After having a bad experience last year I was very happy to meet Luke the service manager at Allen Kia dealership in Bath today Luke was very courteous and very professional and taking my car for a service and MOT was made a joy what a difference professional staff makes very much appreciated Luke it was a pleasure.

I’ve come to despise buying cars, the constant nonsense and drivel I’ve experienced from sales people is tiresome! I walked into Kia Bolton at the end of my tether having spent over 2hrs at Nissan (2hrs I’ll never get back) and that was just to get a valuation, I walked into Kia with its fancy showroom and bright Lights and expected very much of the same, how wrong could I be! Lee the sales guy was fantastic, and I don’t say that lightly, not to take anything away from Lee but from what I saw and heard treating people this way is Kia policy. No pressure, no nonsense just plain old fashioned help and advice, regardless if it leads to a sale. I’m already planning to visit this garage as my first point of call for my NEXT car, the experience was that good. Well done Lee, well done Kia.

Kia Bletchley- Service
Poor customer service by Mark Eliott. He told me I had to change my EU license to get a courtesy car that I booked. I was asked for license, address proof and NI number to get insurance for the day to drive the courtesy car. I had sent it the day before but there was no acknowledgment. I was also told to change my license to UK License as it was the rule since brexit. I had indicated that I needed the car by 12:00 pm for work but it was ready only by 12:45 pm. He sent a chat link to get updates but never replied to my messages. When I requested a quote for a service plan through the chat there was a quick reply… may be automated. I was happy to buy the car in the dealership and that agent was sweet and his name was Paddy. They both are miles apart in customer service.

Purchased a new car from Kia Chesterfield Mark was amazing from beginning to end made the entire process stress free would definitely recommend!!

We had a really good experince of buying a car from our local Kia dealership due to the warm, thoughtful and responsive attitude of Mark (car salesperson). He wanted to help us find the right car and assisted us throughout. We appreciated his can do attitude, communication and accessibility in resolving a battery issue quickly and calmly. We felt we could trust him and would recommend him to family and friends