Dealproffsen.se Reviews 

Same experience as most people here, after 5 business days of no information on my order I engaged support who promised to "investigate the status". After 2 more days with no updates I requested cancelation of the order. The advertised 1-3 days delivery is definitely NOT the case with this company.
Order #405450
Edit:
Update #1: Changing to 1/5 because I have tried to cancel the order 2 weeks ago they still haven't got around to it
Update #2: The order cancelation is still not concluded?! My report to Klarna was not successful, I suspect because these scammers are not confirming the cancelation.

Wrong mesurements on the furniture I bought.
They don't reply on E-mails.

This is one of the worst experiences I've ever had. I had to return one product that I bought from them. I received a refund for my return in 2 months after several times of contacting them and asking about the refund. And received it through Klarna which I don't have and will not be installing for this reason because I do not need Klarna app. So, I cannot even use the money. First time I see such a way of refunding money instead of paying to the person's card. Everything is very difficult here when you need something extra. Not recommended. Bad customer experience.

They blatantly ignore Norwegian consumer laws. My cat post fell apart in less than a month, and they refused to take responsibility. Do NOT order from them unless you want cheap, low-quality items and terrible customer service.

We ordered two table for laptop 27.10.2025. and now there is no answer on e mail. And we never got the tables

I ordered an office chair and I paid it. After that nothing happened, just silence
- no tracking information or any information at all for that matter, about the parcel, no nothing. After a few days more with zero updates or communication, I started to wonder and so I called the customer support number on their webbsite. The only problem was, their is nobody there to pick up the phone, its just an answering machine. I recorded 2 messages at difference days, and nobody ever called me back. I then created a support errand at their website and I got back that its being investigated. Then nothing for a few more days. I wrote to them again and then finally, I got information that my parcel had been sent. Then, as I finally received the package, there is a damage on the product. I did not notice at first and so I unpackaged it. When I wrote them, they said I should have seen it before I unpackaged it and so they cant do anything with that. I’ll accept that, and will learn from that. But I guess their main problem is they dont give any communication about your parcel, just nothing. It does not seem to be a very service minded company.

Wasn't coplcated,all in time

I had a horrible experience from this site, I have ordered pair of dumbbells and never received the item after 2 weeks neither did I receive any message or mail regarding the delivery and they constantly sent me so many promotional emails, They don’t deserve even a single star since I didn’t receive the item and neither the refund, This is cheating.

Posted 30 october

It has been a week since I last posted here, and despite your assurance that this matter would be resolved, I have not received any update. I have repeatedly tried to reach you by email and phone without any response.
This lack of communication and follow-through is unacceptable. I need a clear answer and confirmation of my refund immediately. If I do not receive a response within 24 hours, I will have no choice but to escalate this matter and file a formal complaint

Posted 20 october

I returned bookshelves on August 18 because the product did not match the pictures. On top of that, I had to pay shipping for their misleading product images — it’s 2025, the pictures should match the actual product!

But the worst part: today is October 20, and I STILL haven’t received my refund. This is absolutely unacceptable and disrespectful. I’ve sent many emails and even called their customer service line. It was “busy,” so I left a message — but they never called back.

So if you’re reading this, be careful before ordering here. If you do order, make sure the product can’t possibly come in a different color — buy black to be safe — so you don’t have to return it and lose money. And even then, don’t expect to get your full amount back: I lost 579 kr just in shipping costs. Ah and yeah i still haven't received my refund!!!

Dealproffsen — this is not how you treat customers. Never again!

I purchased a massage office chair from Dealproffsen.se on October 5th, 2025 (order #Faktura389704) and paid in full via Klarna.
The product was never delivered, and the company failed to provide any tracking information or proper communication.
After several messages, they admitted an “investigation” but never resolved the issue or refunded me.
I have also placed a second order (#Faktura392653) to try again, this time using a different payment method, but I still have not received any delivery confirmation or tracking number.
This company appears to have a pattern of ignoring customers and delaying both deliveries and refunds.

Hej,

I got a sideboard (Referens 55170) with a door that has a poorly repaired damage. As doors are usually mounted last the damage was discovered when the whole board was already assembled.

Dealproffsen refuses to deal with this topic and claims that their T&C mentioned that you have to check all parts carefully before assembly. No other customer oriented solution was offered. I feel highly deceived and disappointed but need to deal with it.

But you don´t have to. So, be aware on 1st the low (Made in China) quality and the attempts of their sub-supplier Vasagle to gloss-over defects so that they are not so easy to discover. 2nd unpack every single piece of your delivery, inspect them and claim defects directly.

Sounds complicated but that's the way Dealproffsen seems to deal with their customers. Low price, but high hassle.

I ordered a 3x3 m pavilion on October 1, 2025. On the day of the order I received a confirmation email with the order reference code. After that there has been no further communication from Dealproffsen concerning the delivery,.
I wrote to customer service on the 8th and the 10th, no answer except the standard automatic reply.
The phone number provided on the web site connects to an automatic answering machine telling me there is nobody that can take my call.
Finally the pavilion was delivered on October 15, but still no communication from the seller, I guess they are still investigating.
Very frustrating experience.

Product stated 2 to 5 days delivery still waiting no concrete information from coatumer service regarding this issue reply times are exceptionally high telephone contact is never available maybe after this review im lucky enough and someone contacts me to say where my order is ....

No info on the expected delivery date. I both called and wrote asking when I'm supposed to receive the order, no response.

I bought twice from Dealproffsen.se.
First time I bought a Hexagonala Hantlar 2 x 15 kg set. Where my experience was less than optimal, and had me a bit worried. It took them a entire week for the product to leave their warehouse.
A few days after the first product arrived, I bought a Hexagonala Hantlar 2 x 8 kg set. Here the product left their warehouse immediately and I got it the very day after I ordered.

But I choose to give them 4 stars out of 5 because they were a lot cheaper than their competitions for similar "hantlar" and the product was of high quality. I also felt safe because they offer Klarna Payment, where the money first get withdrawn after they have shipped your product.

So if you don't mind waiting a little bit for your product. Then I think they are a good choice.

The chairs were exactly as appeared in website, the purchase and delivery was quick and smooth. Extremely pleased with the overall transaction, will recommend and defintely buy again.

I ordered a "Folding bamboo breakfast table" that was described as below. However, the table was very unstable, the legs were wobbly, and there was no way it could hold a laptop or anything of similar weight. In addition, the tray part (not legs) was made of plywood, which was shellacked, so not at all bamboo for the tray part.

I communicated with Dealproffsen, and they said that as it was only substandard and not defective, I would have to pay to return. Then they offered me a replacement, but nothing was sent. I will never ever order anything from them and highly advise buyers not to trust the descriptions of their products.

Description on website:
Stable and reliable design: The table is designed with sturdy bamboo legs and a durable bamboo finish, providing maximum stability and preventing wobbling during use. NOT AT ALL STABLE NOR RELIABLE

High-quality material: Made of organic and food-safe bamboo that is resistant to damage, bacteria and moisture. The table is both durable and environmentally friendly, ensuring a long service life. NOT ORGANIC FOOD SAFE BAMBOO - actually was shellacked!

Easy cleaning: The smooth bamboo surface does not absorb odors and is very easy to clean - just wipe with a damp cloth and it's ready to use. NOT BAMBOO SURFACE

High load capacity: With a maximum load of 5 kg, the table can handle both meals and laptops without the risk of tipping over. THIS IS COMPLETELY A JOKE, EVEN WITHOUT A LOAD IT WAS TIPPING OVER

The product was okay, you get what you pay for.

But be careful with their customer support, not helpful at all and it costed me almost 1000kr extra if I didn’t do my own research.

This was a very disappointing shopping experience ，two productsare overs 26kg，I chose home delivery, and whilethey were send to service point，when open first parcel.it was missing parts, so I started assembling the second product, and it still had broken parts. I contacted customer service and they gave me a solution. When I replied to ask for further processing, no one responded to me. I don’t know what I can do now to ask them to reissue the missing parts and replace the damaged parts.The order number 371636