I ordered bookshelf and didn’t get confirmation email not in the payment day, not the next day. Decided to check reviews here on trustpilot and started to think that it is a scam. I wrote them that I... See more
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See what reviewers are saying
My parcel got lost and i got quite frustrated thinking i had been scammed. Their customer service was very responsive but not very helpful - I asked for tracking details so many times. I eventually go... See more
Company replied
fast delivery within sweden, great price and quality products! in fact i was surprised that the product is really doing what is is said ( i bought ozone generator) and the product is really easy mad... See more
Company replied
I ordered a tent, it said fast delivery and it was supposed to come in 5 days. I oreded it on Thursday and we planned to go camping 10 days after the ordered was placed. For 7 days I got no emails abo... See more
Company details
- Kitchen Furniture Store
- Bedroom Furniture Store
- Furniture Store
- Home Improvement Store
- Office Furniture Store
- Outdoor Furniture Store
Written by the company
Dealproffsen AB är ett svenskt företag baserad i Helsingborg, Vi säljer allt du behöver i hemmet - från möbler och trädgård till husdjur och kontor. Vi är stolta över att erbjuda ett brett sortiment av produkter som passar alla behov. Låt oss vara din guide till en vackrare och mer funktionell livsmiljö. Utforska vårt sortiment och låt Dealproffsen bli ditt val för kvalitetsprodukter till ditt hem!
Dealproffsen AB
Written by the company
- Deals för alla
Express leverans, snabb support
1-2 dagar frakt.
✓ 30 dagars öppet köp ✓ Snabbleverans ✓ Fri frakt över 800 kr ✓ Lågprisgaranti
Contact info
3.4
Average
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A really unhelpful company
A really unhelpful company. Sent a damaged item and then told me to send it back for inspection before issuing the refund but told me the packet must be unopened. How could I discover it was damaged without opening?!? Bad company. AVOID.
May 8, 2025
Unprompted review
Reply from Dealproffsen.se
Hi Ashley,
Thank you for your feedback, and I’m sorry to hear about your experience. We understand your frustration, and this is not the level of service we aim to provide. We apologize for the confusion regarding the damaged item and return process.
Best regards,
Sara
Dealproffsen
Responsive and affordable
My parcel got lost and i got quite frustrated thinking i had been scammed. Their customer service was very responsive but not very helpful - I asked for tracking details so many times. I eventually got the item-it was packaged well and is of excellent quality so i have no complaints on that front. they just need to be better at communication and managing orders. Be patient with them and contact customer service persistently. Thank you Felicia
May 7, 2025
Unprompted review
Reply from Dealproffsen.se
Hi Nyash,
Thank you for your feedback, and I’m sorry for the frustration you experienced. We truly appreciate your patience and are glad to hear that the item was of excellent quality. We’re actively working to improve our communication and order management, and your feedback helps us get better. Thank you for your understanding and persistence in reaching out to customer service.
Best regards,
Felicia
Dealproffsen
Scammers
Be careful, they scammed me. They never delivered my order and never refunded me. I sent several emails, but they never replied. Most of the 5-star reviews seem to be fake or bought.
They know my order number, cause I emailed them several times. This response is just to mask the scam business they are running.
April 22, 2025
Unprompted review
Reply from Dealproffsen.se
Hi K.O.S.,
We’re truly sorry to hear about your experience. I can't see any contact from you regarding your case — please send us your order number and more information so we can look into this and help you as soon as possible.
Kind regards,
Emma
Dealproffsen
Reply from Dealproffsen.se
Hi Ivana,
Thank you so much for your kind words! We're very happy to hear that you're satisfied with our service, pricing, and delivery speed.
Best regards,
Emma
Dealproffsen
refuse reclamation under danish and…
refuse reclamation under danish and swedish law with broken part by normal use.
April 10, 2025
Unprompted review
Reply from Dealproffsen.se
Hej Ford,
Tack för din återkoppling.
Vi förstår din oro, men enligt både svensk och dansk konsumentlagstiftning ska en reklamation göras inom rimlig tid efter att ett fel har upptäckts, och det måste tydligt kunna visas att det rör sig om ett ursprungligt fel – alltså ett tillverkningsfel – och inte ett som uppkommit genom normalt slitage eller användning.
I ditt fall gäller det en skada som har uppstått efter en tids användning och som därmed inte omfattas av reklamationsrätten enligt lagens definitioner. Därför kan vi tyvärr inte godkänna reklamationen.
Tveka inte att höra av dig om du har ytterligare frågor.
Vänliga hälsningar,
Sara
Dealproffsen
Absolute farse
Absolute farse. Customer service are completely incompetent and avoid answering questions. Still don't even know where my order is!
March 20, 2025
Unprompted review
Reply from Dealproffsen.se
Hi Andrew,
I'm really sorry to hear about your experience. I can assure you that we’re taking your feedback seriously. Please send us your order number again, and we will prioritize your case to clarify the situation and provide an update as soon as possible.
Best regards,
Emma - Dealproffsen
Good service
I do not want to give and extensive review. I am satisfied with your service and that is enough.
March 9, 2025
Reply from Dealproffsen.se
Hello Tim,
Thank you for your feedback! 😊 We are glad to hear that you are satisfied with our service.
Best regards,
Sara – Dealproffsen
Reply from Dealproffsen.se
Hej Staša,
Tack för din fina feedback! 😊 Vi är glada att du är nöjd!
Med vänlig hälsning,
Sara – Dealproffsen
Average... could be better
Ordered a chair and floor protection to have under it.
Delivery was fast, made the order on a Friday and got my things on the next Tuesday.
Products in themselves are OK, the chairs neck support are made with waste material and could have been made to extend another cm at least without adding more material (and I could have used that for MUCH more comfort). The schematics are on the other hand a waste of paper and also want you to put it together in the wrong order for it to be smooth and easy.
If it was not for the poorly made schematics and the neck support thing this would have been a 4 or 5 in my opinion but I can not rate it as such with these products that sadly is a reflection on the company and the person responsible for intake.
February 18, 2025
Unprompted review
Reply from Dealproffsen.se
Hi Mattias,
Thank you for sharing your feedback! We're glad to hear that the delivery was fast, and we appreciate your comments on the products. We are sorry to hear about the issues with the neck support and the assembly instructions. Your feedback is valuable, and we will definitely take it into consideration for future improvements to both product design and documentation.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Sara – Dealproffsen
Everything came fast :)
February 2, 2025
Reply from Dealproffsen.se
Hi Michelle,
Thank you for your feedback! 🌟 We're glad to hear that everything arrived quickly.
Welcome back anytime! 😊
Best regards,
Anna – Dealproffsen
Kept my money. No information back & no refund. Avoid this website
Kept my money. No product. No information. A transcript of communication below:
Tobias Whiting
2025-03-07 13:13:04 When will i get my refund? You have now kept my money for nearly 3 months.
Tobias Whiting
2025-01-31 15:18:56 Hello. Any information on this?
Tobias Whiting
2025-01-29 20:49:55 Hello?? Any news. I asked for a refund. Has this happened?
Tobias Whiting
2025-01-28 13:55:24 Still no information? Has this even been shipped?
Tobias Whiting
2025-01-23 18:30:35 Hello…??
Tobias Whiting
2025-01-22 13:18:05 Hello. Is there any information regarding shipping and delivery timing available. When i ordered it referenced a 4-5 day delivery timeframe. This was for a birthday, so would be good to understand if my son will be disappointed on his big day. Thanks
January 29, 2025
Unprompted review
Reply from Dealproffsen.se
Hi Tobias,
We deeply apologize for the frustration you've experienced. This is absolutely not the service we want to offer, and we understand your disappointment. We sincerely regret that your order has been delayed, and there has been a lack of communication.
Please contact us directly at 📧 support@dealproffsen.se, and we will investigate the issue immediately and work to resolve this as quickly as possible. We will ensure that you receive the product or refund you are entitled to.
Thank you for your patience, and we truly hope to make this right for you.
Best regards,
Sara – Dealproffsen
I will never again buy something from…
I will never again buy something from them.
Made 1 order (value 5000kr) on the 16 of December 2024 and only got the package today 27 Januar 2025.
Had to send several emails for more then 1month to see if i would get the package.
They do not have any telefone contact and the response to my emails were always several days after i sent them.
The awnsers were always made in a way that looked like they were doing a favor to me.
There is several differente companies that can satisfy our requests with much better outcome.
Personal advise, if you can find another company to buy from, just go for it.
January 27, 2025
Unprompted review
Reply from Dealproffsen.se
Hi Bruno,
We deeply apologize for the delays and poor communication you've experienced. This is absolutely not the service we aim to provide, and we understand your frustration.
We take your feedback seriously and would like to look into your case further to ensure this issue is addressed. Please contact us at 📧 support@dealproffsen.se, and we will prioritize resolving this for you.
Thank you for your patience, and we hope to make things right.
Best regards,
Jan – Dealproffsen
Dont buy from here!
Sadly, I bought a product, waited more than two weeks, and received nothing! I contacted customer service, and they could not help me. This is beyond madness. There is 0 professionalism here. If something happens, you will not get any help. If I had known, I would never have bought anything from here. So be aware that if something goes wrong, it GOES REALLY WRONG.
December 11, 2024
Unprompted review
Reply from Dealproffsen.se
Hi Amelie,
We deeply apologize for the frustration and disappointment you've experienced. This is not the level of service we strive to provide, and we completely understand your frustration.
Please reach out to us again at 📧 support@dealproffsen.se so we can investigate your order immediately and help you resolve this issue as quickly as possible. We genuinely want to make this right for you.
Thank you for your feedback, and we hope to improve your experience moving forward.
Best regards,
Sara – Dealproffsen
Customer service deserves 0 star
If only i could give a 0 star! I am frustrated with their service order # 303859.
1. Product purchase: Smooth shopping experience. However, when I realised the product does not meet certain criteria, I informed their customer service within an hour to not process the order. Due to company policies they couldn't cancel it (which I understand) and I agreed to return after receiving it.
2. Product Delivery: I paid extra to get it delivered at my doorstep. Their logistics partner DB Schenker sent me multiple messages to book a time. Whenever I clicked on the link the only information I got was to collect it from their terminal 10 km away from my home. Finally I had to call DB Schenker to schedule a delivery - this need for action was nowhere mentioned!
3. Return & Refund - Now it has been over 7 weeks that I have returned the product and the refund has still not been processed! They don’t respond when I follow up.
All in all, a horrible experience. Buy only if you are extremely sure of what you are getting into!
November 10, 2024
Unprompted review
Payment made with no product
Had fulfilled an order including payment on the 13th of December and have not received it as of yet. Have tried contacting them via phone and mail but to no avail.
January 7, 2025
Unprompted review
I am not happy at all
December 22, 2024
A great present and very nice drawing set
My daughter got it for Christmas and she loved it. I think it’s excellent and all the different colours to try different drawing techniques are simply wonderful. Good quality and we are really happy with our purchase
December 1, 2024
Slow delivery!!
Slow delivery!!! I have been waiting more than 12 days for my Christmas presents! Most likely I am not going to receive them before Christmas!!!!!!
December 18, 2024
Unprompted review
Terrible customer service
Terrible customer service! Zero stars, email and telephone number obsolete! Ordered 3 weeks ago, no sign of anything coming in time for Christmas, will never order here again! Do not recommend!!
December 2, 2024
Unprompted review
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