Dears Pharmacy & Travel Clinic - Kelty Reviews 8

TrustScore 3 out of 5

3.1

Main Street 60, KY4 0AE Kelty, Scotland, GB


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Rated 5 out of 5 stars

I would just like to say a massive thank you to Dears pharmacy in Kelty, for arranging an urgent prescription of steroid eye drops yesterday, in a very short time frame. My uveitis is much less painf... See more

Rated 5 out of 5 stars

I would very much like to thank the staff at Kelty, I was given an appointment there yesterday after no success in getting a GP appointment at Oakley HC after 3 days, they were very thorough and presc... See more

Company replied

Rated 1 out of 5 stars

Went to the Kelty branch and was butchered by an untrained member of staff when getting microsuction on my ear. Horrendous damage caused and won’t answer my complaint, be very aware of this company


Company details

  1. Pharmacy
  2. Travel Clinic

Written by the company

A group of pharmacies operating across Dundee, Glasgow, Edinburgh & Fife, Providing a range of services including Travel Clinics, Children’s Vaccinations, Diagnostic & Private Pharmacy Services to support the health & well-being of the communities we serve.


Contact info

  • Main Street 60, KY4 0AE, Kelty, Scotland, United Kingdom

  • 01383830212

3.1

Average

TrustScore 3 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Dears pharmacy Kelty

Put in a prescription for stuff never heard anything called and said use have got this 7 days ago never heard for pick up “oh that’s because we don’t have the items we expect them in about another 5-7 days time well dears Kelty pharmacy thanks for letting me know about this if I didn’t call would have been none the wiser took prescription back and went somewhere else without this hassle won’t be back heard from others as well about stuff not being in and when employees say do they have any left this person said no they don’t well suddenly like the shopkeeper in mr Ben they found some tablets that they were waiting on shops not got a clue AVOID AVOID AVOID

February 2, 2026
Unprompted review
Dears Pharmacy & Travel Clinic  - Kelty logo

Reply from Dears Pharmacy & Travel Clinic - Kelty

Hi,
I am sorry to hear of your experience at the branch. If you could please contact us at info@dearspharmacy.co.uk with further information and we will investigate the matter and respond with a solution or explanation.

Rated 5 out of 5 stars

Appointment

I would very much like to thank the staff at Kelty, I was given an appointment there yesterday after no success in getting a GP appointment at Oakley HC after 3 days, they were very thorough and prescribed me with medication I needed for a chest infection so once again thankyou so much.

January 7, 2026
Unprompted review
Dears Pharmacy & Travel Clinic  - Kelty logo

Reply from Dears Pharmacy & Travel Clinic - Kelty

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to our team at Kelty. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help where we can.

Rated 1 out of 5 stars

Horrible service

If you could summarise the customer service of this branch you could compare it to a 1942 Germany. Worst pharmacy in Scotland

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

Butchered in Kelty

Went to the Kelty branch and was butchered by an untrained member of staff when getting microsuction on my ear. Horrendous damage caused and won’t answer my complaint, be very aware of this company

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent health care

I would just like to say a massive thank you to Dears pharmacy in Kelty, for arranging an urgent prescription of steroid eye drops yesterday, in a very short time frame. My uveitis is much less painful today. I really appreciate the delivery & all the hard work at the pharmacy. Thanks again :)

April 5, 2022
Unprompted review

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