Décathlon Canada Reviews 

They sold us a bike marked down from $490 to 390.
A month later, the same bike, just a different colour was apparently on sale , marked down from $590 to 490! Daylight light robbery !

Went for bike repairs because back wheel had a wobble. Bramalea City Centre.

Took almost a month (may 20th - jun 16) to get an appointment, not because they're busy but because the workshop is rarely staffed.
In the meantime I had the bike checked out elsewhere (in a few days) and was told the wheel hub was the issue.

Appointment came, was "fixed" in 10min. Tech made the mistake of spinning the wheel and re-engaging the brakes in sight, wheel jammed hard against the brakes that only rubbed a bit when I handed it in (disengaged by me before delivery for ease, he hadn't tightened them) making it patently obvious he hadn't really done anything.
Tech took it back, over an hour he would pop his head out occasionally and explain what was "wrong" and I would have to tell him the names of the bloody parts.

Got the bike back, tech tried to put the wheel back on backwards, while he was ringing me up I lifted the bike and spun the wheel, it jammed against the brakes, he reached down and moved the brake arms, spun the wheel and said it was the brakes fault (great, it works as long as I either never use the brakes or manually push them away from the wheel after every use), I reluctantly paid, took it outside, flipped it and spun the wheel, it's even worse, took it back in, showed him he said it's because it was upside down (so the brakes are too tight and rub the wheel but at the same time are so loose gravity affects them), I pointed out he had already been caught in a lie earlier, and he pretended to not know what I was talking about and that he would loosen the brakes if I wanted.

I gave up and went home, on the way I realized my response should have been "It's a bloody wheel, if it's actually straight and the brakes are the problem, they would rub along the entire rotation not in sections"

Lies, incompetence and gas-lighting.

What an amazing shopping experience at the Decathlon Markham store. Shopped there multiple times recently for a hiking trip. The sales team there are always courteous, patient and helpful. And yet, Anuj stood out. When he heard I would not have time to wait for online delivery for a raincoat of my size, he searched their system diligently, found one from the Union Station store and VOLUNTEERED to pick it up for me on his way home that night!

Honestly this was way more than what I would ever expect or ask for, and certainly one of the best, if not the best, shopping experience I ever had in the last 50 years. What a wonderful person. I salute you, Anuj!! The world would have been a much better place if we were more like you.

#Decathlon Canada, #Anuj Deogadkar

Paul and Jordan most unprofessional Staff. I placed an order and delivery was supposed to be on April 25th. I called twice on April 25 to inquire about status on my order, customer support DIDNT KNOW the status of my order. Isn't it their job? On the 26th I called and emailed to cancel my order -they couldn't do it over the phone and replied in email they can't cancel it. How can you not cancel the order when the delivery has not been made on time and you don't even know the status of my order???? Never again decathlon 0 stars

Supplied perfect cycling niche product, very reasonable priced, and very friendly customer service (agent "EG"). Highly recommended.

Bought 4 new surfboards. They all delaminated and are crap. They tried telling me it was the heat yet the 2 I bought 2 years before these never bubbled. All in the same spot so it is a manufacturing issue as I own 30 surf boards. Then they contacted me and said they work with me to get it rectified. Then 3 months go by and I reached out again and total silence. No warrantee and such poor customer service. Think twice before spending good money there as my $1000 plus purchase is garbage. Btw I even had a person from decathlon head office surf in Europe surf with us and he couldn’t believe the quality.

products looked good but terrible customer service. Estimated arrival time was a day before my trip (ordered 1 week in advance). called to ensure my package would be delivered on time, they said they cant ship it faster and cant do anything to speed it up (took 2-3 days just to pack, thats typical time it takes amazon to have it at your door already). in the end the estimated delivery was 2 days later (9 days after ordering)

The best store for outdoors. Good service and shipments

Great store with a great return policy. Only down side is that they generally stock entry to mid level products, but they are all quite decent and at a great price.

I see more and more Decathlon's opening up in Ontario and it's been great being able to visit their locations. It's my go to store for hiking boots/shoes and for other athletic gear. What's great about Decathlon is they have a wide variety of European brands like Salomon and Yonex. If you're looking for outdoor gear/apparel I would highly recommend Decathlon.