Battery replacement locked VW radio. Code handwritten in manual by previous owner did not work. Researched and found this site. Seems to be lowest price. Received code, but it was the same as the one... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I previously rated this with 1star as the code I was sent didn’t work and my request for a refund went unanswered. However, I’ve now been sent a different code and this has unlocked the radio, so than... See more
Company replied
I read the one star reviews and was a bit sceptical but as the five star reviews were so good.I thought I would give it a try.I brought code at about 8 at night they asked for picture of code on vw st... See more
Just used this one after reading the Trustpilot reviews, for my old Ford Galaxy radio. First try worked perfectly, despite what looked like it might be an incompatible serial number I gave to the web... See more
Company details
Written by the company
DecodeMyRadio.co.uk provides instant radio unlock codes for thousands of vehicles, this includes: Ford, Volkswagen, Renault, Nissan, Fiat, Audi, Skoda, SEAT, Honda & Dacia. Online since 2005 we have helped thousands of customers recover their lost radio codes, saving time and money. Our service is 100% online, secure and guaranteed – just enter your radio serial number to get started. Decode My Radio is a trading name of Plasmatize Media Ltd, registered in the UK (Company No: 07190192).
Contact info
Suite 2, Fortuna House, 88 Queen Street, S1 2FW, Sheffield, United Kingdom
- support@decodemyradio.co.uk
- decodemyradio.co.uk
4.3
Excellent
902 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
received the code after 12 hours like…
received the code after 12 hours like promised
June 1, 2026
Unprompted review
Amazing
Amazing. Needed some extra information but I had that on my car radio screen. Ordered the code on a Sunday and came Sunday evening via email. Brilliant service
May 31, 2026
Unprompted review
Horrible service
Horrible service. Borderline fraud.
Failed to give refund
April 15, 2026
Unprompted review
I am still waiting for my refund after…
I am still waiting for my refund after they messaged saying they couldn't get my code.
May 19, 2026
Unprompted review
Excellent service
Excellent service. Ordered my code late at night and received it the day. PERFECT
May 14, 2026
Unprompted review
Code received radio working
Couldn't be more straightforward, received a code quickly and correct. Many thanks to the team at DMR.
May 15, 2026
Unprompted review
WOW!!
WOW. i bought the vehicle 2nd hand....found nothing in the manual either. You guys rock!!!
May 13, 2026
Unprompted review
Working code
Got my code within 10 hours of purchase. Working radio and couldn’t be happier
May 10, 2026
Unprompted review
After seeing some reviews I was…
After seeing some reviews I was skeptical about this service but they sent the code 30 mins after order placed for my VW unit. All working again now, thanks!
May 8, 2026
Unprompted review
Tried 2 other services first and…
Tried 2 other services first and couldnt get the code - these guys delivered and was cheaper, just waiting for refund of other services now..
May 9, 2026
Unprompted review
The website says opposite to what it…
The website says opposite to what it does.It says get your code instantly but after paying you will receive a notification saying we will respond to you within 24 hours.Hope I will get my refund.Am so disappointed ☹️
May 8, 2026
Unprompted review
Not the code for my radio
Not the code for my radio. Disappointment and ripped off
May 9, 2026
Unprompted review
Radio Codes didn't work
Code didn't. Phone number doesn't work. Poor slow communication. Not refunded
April 9, 2026
Unprompted review
Reply from Decode My Radio
Hi,
Sorry to hear you’ve had trouble with your radio code.
Please contact us directly at support@decodemyradio.co.uk with your order details so we can look into this for you properly. We do offer a **new working code or refund guarantee**, so please don’t worry - if the code supplied is not correct for your radio, we’ll either help provide a working replacement or arrange a refund where appropriate.
Kind regards,
DecodeMyRadio
Paid £15 to get my Audi radio code.
Paid £15 to get my Audi radio code.
Have had no response, tried emailing with no replies.
After leaving this review I was contacted and refunded with an apology.
April 30, 2026
Unprompted review
Reply from Decode My Radio
Thank you for updating your review.
We’re sorry again that we were unable to provide the Audi radio code on this occasion. As this happened over the bank holiday weekend, our response was not as quick as we would have liked, but once we located your order we contacted you, apologised and issued a full refund.
We appreciate you giving us the chance to put this right.
Kind regards,
DecodeMyRadio
Unfortunately it's the wrong radio code…
Unfortunately it's the wrong radio code for my car. Will have to go to dealership.
May 1, 2026
Unprompted review
Reply from Decode My Radio
Hi, sorry to hear the code did not work for you.
We always want to help resolve this where possible. If a radio code does not work, we can either provide a new working code or arrange a refund.
Please email us at support@decodemyradio.co.uk with your order details and we’ll look into this straight away.
Kind regards,
DecodeMyRadio
Excellent service
Excellent service. Didn't have to wait long for the code at all.
April 30, 2026
Unprompted review
Reply from Decode My Radio
Thank you for your brilliant 5-star review!
We’re really pleased to hear you were happy with our service. We appreciate you choosing DecodeMyRadio and taking the time to leave us your feedback.
Kind regards,
DecodeMyRadio
First class service with ease of…
First class service with ease of navigation & instant response.
April 24, 2026
Unprompted review
Reply from Decode My Radio
Thank you for your fantastic 5-star review!
We’re really pleased to hear you found our service first class, easy to use, and quick to respond. We appreciate you choosing DecodeMyRadio and taking the time to share your feedback.
Kind regards,
DecodeMyRadio
Radio reset code for a 1998 Escort
Super efficient speedy service which enabled me to get the job done very quickly. It only took a few seconds to get the code
April 28, 2026
Unprompted review
Reply from Decode My Radio
Thank you for your brilliant 5-star review!
We’re really pleased to hear our service helped you get the radio code for your 1998 Escort quickly and easily. We appreciate you choosing DecodeMyRadio and taking the time to share your feedback.
Kind regards,
DecodeMyRadio
Brilliant service
Brilliant service, had my code with in 30mins, had my radio / music back on for my long road trip! Easy to use will recommend.
Thank you very much
April 27, 2026
Unprompted review
Reply from Decode My Radio
Thank you for your fantastic 5-star review!
We’re really pleased to hear you found the service easy to use and had your radio back on in time for your long road trip. We really appreciate your recommendation and your kind feedback.
Kind regards,
DecodeMyRadio
Good service
Good service, 1 hour delivery for my vw 510 radio - thanks
April 24, 2026
Unprompted review
Reply from Decode My Radio
Thank you for your 5-star review!
We’re really pleased to hear you were happy with the service. We appreciate you choosing DecodeMyRadio.
Kind regards,
DecodeMyRadio
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