If I could give 0 I would. They have not refunded for an order back from May last year which never arrived, they said it would be canceled and refunded and to this day no refund. They seem to be activ... See more
Decor Interiors
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See what reviewers are saying
I am absolutely disgusted with this company, ordered a clock 5th October 25, order never arrived no shipping no communication. Contact my bank on the 8th November my money was refunded. Now they have... See more
The sideboard I ordered on 7th August has just arrived and I'm delighted with it. I have changed my review from 2 stars t 5 because Philip at Decor Interiors managed to come good on my order despite t... See more
I had my doubts about receiving my order , but it finally came after 17days ,after a lot of emails I finally got tracking number & Fastway delivered to Ireland south. Lucky it wasn’t broken because... See more
Company replied
Company details
Information provided by various external sources
Décor Interiors is a family run business based in Glengormley town centre, Newtownabbey. We are retailers for a stunning range of Home Furnishings, Wallpaper, Paint & Fabrics. We have the latest collections by Harlequin, Sanderson, Zoffany, Designers Guild and many more.
Contact info
342 Antrim Road, BT36 5EQ, Glengormley, United Kingdom
- 02890992423
- info@decor-interiors.net
- decor-interiors.net
Still waiting for my refund...wonder if…
Still waiting for my refund...wonder if it takes as long as my placemats that haven't arrived which were ordered 28th October....
October 28, 2024
Unprompted review
Reply from Decor Interiors
Hi Debbie, you were refunded at the end of last week, which should be with you within 2 to 3 full working days. Your order on the 28th October was a PRE order, so you were aware at that time they were not in stock but due with us. Unfortunately the supplier pushed these back again, so their container must not have arrived on time. We apologise for the second delay in your placemats resulting in your order cancellation but you have been refunded. We find a second 1 star review about the same order is a little unfair given the issue is now resolved.
0 star review.
Their communciation/ customer service is easily one of the worse I can remember.
Ordered an item on 14th November, and I had to email in to find out it was delayed. Their dates kept changing for when to expect it, with nothing set.
Edit: Phil, provided more clarity and I was given a refund, and the item came more than a month late - 6th January.
November 14, 2024
Unprompted review
Reply from Decor Interiors
Hi Pius, your refund has been processed and you have been offered the coasters you ordered to be delivered also as soon as they arrive in with us for the inconvenience caused. We have apologised for the delayed delivery of the stock to us and for the miscommunication also. Your request for a refund was not ignored it was responded to later that day. I can assure you our 5 star reviews are NOT false, Trustpilot would not allow such reviews to go through. It is unfortunate that when a majority of our orders leave on time and arrive safely they are not reviewed, just the ones that we have issues with. Again, we apologise for the delay and miscommunication from ourselves but hopefully this is all resolved now.
Reply from Decor Interiors
Hi Helen, thank you for this great review and our 5 stars, we appreciate your time to do this. Thank you for shopping with us.
Terrible company
Terrible company
It costed me nearly 40£ to buy something I didn’t like and returned
No customer service to speak to
Low class outfit
December 6, 2024
Unprompted review
Reply from Decor Interiors
Hello, can you let us know your order no. or name? Then we can look into this for you?
Lovely items
Lovely items. However the Delivery cannot be left in a safe place which makes it difficult when we are out at work.
November 19, 2024
Unprompted review
Avoid at all costs communication poor and delivery non existent. Rip off. Remains disappointing after they responded to initial review
I ordered candlesticks on Nov 19th and still have not received. Money taken on same day. I have contacted several times on their ticket system, which does not work as no response within the time scales stated which range from 2 to 30 mins. I have tried contacting via telephone but it just clicks through to voicemail.
Despite decor interiors responding stating the item would be dispatched on Thursday and I would receive tracking info this has not happened. I am now seeking a full refund but this is going to be difficult as they still do not answer phone or respond to tickets.
December 3, 2024
Unprompted review
Reply from Decor Interiors
Hello, can you provide a name or order no. please to let us look into this?
Apologies your tickets were not answered, we were having issues with the live chat on that App and some customers couldn't see responses but they should be sorted now. Our phone goes to a voice mail when we are on the line on other calls. Sorry.
UPDATE - Assuming this is Fiona from the date of your order, our office replied this morning to you to advise they were looking into this. The warehouse have advised me the delivery of these were late to arrive with us but they're getting dispatched to you on Thursday. You'll receive tracking details then. Thanks and sorry again about the ticket system hiccups.
Awful customer service
I really didn’t want to write this poor review and have tried to be patient. I ordered two garden mirrors - total cost £212. Ordered 26/10/24 and payment taken on 28/10. I finally received the mirrors on 11/11/24 but one was broken. I made contact immediately and asked for a replacement (photos sent
Of the broken mirror).Received response to say one was being despatched. Checked in by phone on 15/11 and told again that one would be despatched. I still have not received the replacement or offer of a refund. Please sort as soon as possible!
October 26, 2024
Unprompted review
Reply from Decor Interiors
Hi Mel, I am looking into this this morning with the warehouse team and I will update you asap today. Apologies for lack of contact regarding the second mirror dispatch!
UPDATE - Mel, the mirror replacement was dispatched to you yesterday and tracking was also sent to you. You should have the mirror within the next 48 hours. Sorry again for no one updating you when it was due out with you.
Delivery slow to non existent
Very poor. Had to chase repeatedly for delivery of items ordered and was given different excuses each time for why items had not been dispatched. Finally received one of the items but had to cancel the other as was still not available. Refund for that part of the order has still not been processed. Will not be ordering anything from them again.
November 20, 2024
Unprompted review
Reply from Decor Interiors
Hi Victoria, your second lamp refund was processed first thing this morning and your delivery costs too for the inconvenience caused for the supplier not sending the correct quantity of that particular lamp in the black but instead sent some gold. Apologies for the slow dispatch initially.
The best
I am so impressed with all the items I received from Decor Interiors. They were delivered fast and well packaged. The items are unique and brilliantly made and look more expensive in real life than in the photo. I am so proud of my items.
November 28, 2024
Unprompted review
Reply from Decor Interiors
Hi Yasmin. Thank you so much for this fantastic review and 5 stars! Both are very much appreciated. We are delighted that you love your items your ordered and that they arrived safe, well and on time. Thanks again.
AVOID…
AVOID…
Ordered an item with a 3 -7 day delivery, after 10 days with no delivery, emailed to enquire when it should be expected as it was a birthday present.
No real communication from them, after another week I was told it had just been dispatched with a 2 day delivery lead time. waited another 5 days and still no item.
Finally was received nearly a month later,
So they had lied and told me it was dispatched and obviously wasn’t.
Item arrived damaged and really couldn’t be bothered to even send back as I didn’t want to waste more time trying to chase a refund
Do not order from them, customer service is 0 and you’ll spend a lot of your own time chasing them!
October 31, 2024
Unprompted review
Reply from Decor Interiors
Hi Matt, sorry your order took 4 weeks and unfortunately then arrived damaged. Can you reply with an order no. so we can look into your order process and arrange a refund? Apologies for the inconvenience caused.
Ordered a mirror and it took 10 weeks…
Ordered a mirror and it took 10 weeks to arrive after being told it would arrive in 1. The mirror arrived broken. Asked them for a refund and they refused. Sent them pictures of how it arrived. They then blocked my phone number. Awful way to run a company
November 21, 2024
Unprompted review
Reply from Decor Interiors
Hi Jess, we would never block a customer's number. That would be very counter productive. If you cannot get through it is because the line is busy and there should be a voicemail to ask you to call back. A refund was not refused, after your phone call on Friday and Sarah's message to you on our live chat yesterday morning, it was passed to accounts and processed today, so it will be with you in the next few days depending on who you bank with. We have not ignored you after the unfortunate issue of the couriers mishandling your item was reported. Your order took just over 6 weeks to arrive with you, which we apologise for, we are unsure why our stock of these mirrors were so late arriving (which is getting looked into by management).
This company steals from customers!
Ordered an item on 4th November as a present for my 10th anniversary, and was guaranteed delivery within 3-7 days. Three weeks after ordering, item still hasn’t been delivered, despite me chasing constantly. The company has now stopped replying to my emails. They have stolen almost £80 from me. Do not order from this company. They are thieves and a lady called Sarah has lied to me in writing. I will be contacting the police, unless I receive a refund within 24 hours.
November 4, 2024
Unprompted review
Reply from Decor Interiors
Hi, assuming you are Olivia based on correspondence on social media last night where we assured you this would be sorted out today and it has been. We do not steal from customers! We apologise your email on Saturday afternoon was not replied to on Monday when we reopened, Sarah was off on Monday and we were short staffed, however there were 5 other emails back and forth before this that were not ignored. We are sorry your order was delayed, the supplier delivery was delayed to us unfortunately but did arrive yesterday and your order was due to leave us today.
The dispatched was cancelled first thing this morning, as you requested a refund last night which has been processed this morning and will be with you within the next few days depending on your bank.
Avoid
Was informed at time of purchase that the item would be dispatched 5-7 days-10 days later still not dispatched, looked online for reviews, realised this had happened to others. Emailed customer email and cancelled order requesting refund due to delay, was informed that there was no email or person I could contact in relation to refund and it took a further 10 days after several emails to receive email saying refund was being processed. Still awaiting refund. Wish I had reviews first.
November 25, 2024
Unprompted review
Reply from Decor Interiors
Hi Josephine, we are sorry to read your order was delayed to you and now cancelled. Can you provide an order no. please so we can look into this and your refund? As I cannot see your order under the name on the review. Thanks.
Would this be under Hazel O Carroll? If so, the refund was processed 2 days ago and will be in your account depending on who you bank with in the next day or so. If not under Hazel, please provide the order no. Thanks
Still no reply or refund of over £400 for returned items
And it's nearly a month since posting my review "AVOID!!!! No refund for over £400 worth of items returned in Feb 2023!!!!!!" dated 27th Oct 2024 and I have still received no reply or refund from Decor Interiors. Absolutely shocking, avoiding my phone calls, emails and now reviews too!!!!!!
November 21, 2024
Unprompted review
I have been waiting for a floor lamp…
I have been waiting for a flamingo floor lamp since July no lamp and not even Had the refund !why have I not had my money back £348.94
July 16, 2024
Unprompted review
Reply from Decor Interiors
Hi Sadz, we apologise for the oversight on our part, we thought everyone who were waiting on these lamps had been refunded. Your refund was processed a few days ago. Sorry again.
Great Service
Having trouble with the delivery initially I spoke directly to decor-interiors and they couldn’t have been more helpful. The item was then delivered promptly the following day and it is gorgeous. I am absolutely delighted with it. Thank you so much.
November 12, 2024
Unprompted review
Reply from Decor Interiors
Hi Mel, thank you for this lovely review. We really appreciate your patience initially as some customers would have left a negative review straight away and not given us time to correct ourselves. We are delighted that you were happy with our service after chatting to us and that you love your item too. Thanks again.
Avoid
I would like to express my disappointment regarding my recent experience with this company. I placed an order for an expensive table, expecting delivery within the promised timeframe of 3 to 7 days. Unfortunately, I did not receive the table for over two and a half months.
Throughout this period, I reached out multiple times via email, and while I was assured that my order would be shipped that week, those promises were not fulfilled. At times, I did not receive any response at all. When the table finally arrived, I found the quality to be unsatisfactory and broke. I won't be sending it back, as I'm confident they won't issue a refund.
Given my experience, I would advise potential customers to thoroughly research reviews before making a purchase. Thank you for your attention to this matter.
November 10, 2024
Unprompted review
Reply from Decor Interiors
Hi Tita, can you please reply with an order no. so we can look into this please? When I search the name Tita, no order is showing. We are sorry for the delay in your order arriving and then it was unfortunately damaged. If you read the replies to reviews, you will see refunds are processed. It is unfortunate that a majority of our happy customers do not leave a review when orders arrive on time and safely, it is the small percentage that weren't. We look forward to your order no. to resolve this.
First purchase and lovely company to…
First purchase and lovely company to deal with. Unfortunately slightly damaged in delivery but dealt with immediately and despatched replacement. Young lady I spoke to was very pleasant and friendly. Thank you from a happy customer
November 4, 2024
Unprompted review
Reply from Decor Interiors
Hi Rosaleen, thank you for this great review and giving us 5 stars, we really appreciate both! We also appreciate your patience when you received a damaged item. We are glad our service made up for the inconvenience of having to get it replaced. Thanks again.
Beautiful wine racks easy to fit
Beautiful wine racks easy to fit. Ordered another, unfortunately a slight delay in delivery. However they sorted it .
November 9, 2024
Unprompted review
Reply from Decor Interiors
Hi Mims, thank you for this great review regarding your new wine rack and our 4 stars. We appreciate your time to write this and your patience on the second order! Thank you.
Love my tray
Love my tray - really well packaged and arrived really quickly - thank you
November 2, 2024
Unprompted review
Reply from Decor Interiors
Hi Hannah. We are delighted your love your tray and that it arrived safely. Thanks very much for this great review and for giving us 5 stars. They are much appreciated. Thanks again.
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