Item arrived broken/cracked in many places (packaging was fine, not likely shipping damage). Emailed twice, no response after 8 days. Called, went to voicemail (mailbox full). Filed a complaint with p... See more
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See what reviewers are saying
I needed parts to fix old locking mechanism on 20-year-old doorknobs. I’m not really a do-it-yourselfer, but thought I knew part numbers. He asked for project photos for his own review/expert advice a... See more
Company replied
I was able to purchase the Toto toilet drain valve in less than 5 minutes after wasting excessive time trying to buy one from Lowes and Home Depot. I called the 800 number 15 minutes after Friday post... See more
I believe I did not receive the name brand product (Franke) but rather a generic. On the DCP website, they show a picture of the part in a package that has the name Franke, suggesting that the produc... See more
Company details
Information provided by various external sources
Decorative Plumbing Pros offers an easy solution for finding those hard to find fixtures and genuine parts from exclusive decorative plumbing and architectural hardware companies such as Bouvet, Duravit, Franke, Phylrich TOTO, and more. DecorativePlumbingPros.com is the internet division of the brick and mortar retail showroom for decorative plumbing and architectural hardware sold exclusively for the high-end residential market. Our mission is to specialize in products and product lines you will not find in the big box retail outlets.
Contact info
6339 Maple Ave, 75235, Dalls, United States
- 800-884-9619
- sales@decorativeplumbingpros.com
- decorativeplumbingpros.com
3.7
Average
178 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Do Not Expect Any Help
This review was going to get one star, but since the item finally arrived a week late I added another star. Do not expect any customer service whatsoever if you purchase from DecorativePlumbingPros. They do not answer any correspondence from any of their posted methods of contact.
My package was stuck in a loop with the USPS and I needed help getting it out. Since DPP sent the package, it's easier for them to deal with shipping issues that origniate with them, so I sent email, I filled out the form on their site, I called, and received absolutely nothing in response. Dead silence. I wondered if I would ever receive the piece that I needed to finish my bathroom due to thier lack of customer service.
My persistence with the USPS paid off and the package was delivered a week after it was supposed to arrive. Anyone who has done any kind of large renovation knows how dealing with contractors and late items can be. It's stressful and a time when you need your trading partners to be there for you with great customer service. DecorativePlumbingPros was nowhere to be found.
May 10, 2019
Unprompted review
Right price and fast.
May 5, 2019
Unprompted review
They had hard to find parts and were…
They had hard to find parts and were priced very competitive. Will shop there again!!!
Thank you!
May 1, 2019
Unprompted review
Product exactly as described and email…
Product exactly as described and email of shipment status was helpful
April 28, 2019
Unprompted review
Wide assortment including hard to find parts
Wide assortment of parts for featured brands which can be hard to find elsewhere.
Very fast shipping.
April 3, 2019
Unprompted review
Great service!
March 29, 2019
Unprompted review
The online search for my Franke faucet…
Online search for my Franke faucet part was easy, as was ordering, and the part arrived in short order.
March 28, 2019
Unprompted review
They sent me the ordered part when they…
They sent me the ordered part when they said they would--under a week. My local vendor said it would take over a month.
March 20, 2019
Unprompted review
I Don’t know who to blame
I Don’t know who to blame. I received the wrong part manufactured referred me to you to buy the part. Still talking to the manufacturer about finding the right item.
March 5, 2019
Unprompted review
Prompt service
Prompt service. Product needed in stock. Immediately shipped and had within 4 days.
February 21, 2019
Unprompted review
Correct parts
Correct parts, quick shipping, good communication. A+
February 20, 2019
Unprompted review
Fast shipping
February 14, 2019
Unprompted review
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