Delivery on time. Lovely TV unit. Nice quality. Easy to build. Wall mounting adjustability was excellent. Instructions mainly straightforward, although they did need some interpretation.
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See what reviewers are saying
I ordered the Chester Hall Stand Shoe Rack. Price was better than elsewhere and came with free delivery. Arrived very quickly, 2 days after placing the order, and packaging was robust. Product is just... See more
***update*** ***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you**** Box arrived taped together at o... See more
Company replied
I wasn't sure what to expect from the flat pack furniture I ordered, and was a bit apprehensive about quality, and putting it all together. However, I was pleasantly surprised by the Decortie products... See more
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Kitchen Furniture Store
- Living Room Furniture Store
Written by the company
We understand that actions speak louder than words, and at Decortie, we prioritize delivering tangible solutions over empty promises. As part of the Customer Satisfaction Team, our commitment is to ensure your experience exceeds expectations. Being human means acknowledging that we might not have covered every aspect of your journey with us. If there's anything we may have missed in enhancing your experience, please don't hesitate to let us know. We believe in finding solutions together. Thank you for choosing Decortie. Decortie UK Customer Satisfaction Team
Contact info
Unit 2 Heaton Court Birchwood, WA3 6QU, Warrington, United Kingdom
- support@decortie.com
- decortie.co.uk
Reply from Decortie UK
Hello Steve!
Thank you so much for your kind words and for sharing your positive experience with us. We're thrilled to hear that you're happy with your purchase.
Best regards,
Reply from Decortie UK
Hello Andreas!
Thank you for your feedback! We're glad to hear that your delivery was fast and that you’re pleased with the item.
Best regards,
Amazing Quality - 2 Tier Storage End Side Tables
Absolute amazing customer service and support. Purchased two of the HOCUS PICUS 2 Tier Storage End Side Tables. They look absolutely super. Amazing quality and so easy to assemble.
July 25, 2024
Unprompted review
Reply from Decortie UK
Hello Angela!
Thank you for your wonderful review! We're delighted that you’re happy with the quality of the tables and our customer service.
Best regards,
Affordable and good quality TV unit
July 9, 2024
Reply from Decortie UK
Hello Valued Customer,
Thank you for your review! We're pleased to know that you found the TV unit to be both affordable and of good quality.
Best regards,
Ordered and delivered very quickly
Ordered and delivered very quickly , pleased with unit , took about an hour to assemble , well worth it , a sturdy peace of furniture .
July 3, 2024
Reply from Decortie UK
Hello Kaye!
Thank you for your feedback! It’s great to hear that you’re happy with the delivery and the sturdiness of the furniture.
Best regards,
Happy customer
All great, the sideboard looks much better than on the website. I'm really happy with it.
June 25, 2024
Reply from Decortie UK
Hello Iwona!
Thank you for your review! We’re thrilled to hear that the sideboard exceeded your expectations.
Best regards,
Great customer service and very speedy…
Great customer service and very speedy responses.
June 17, 2024
Unprompted review
Reply from Decortie UK
Hello Zoey!
Thank you for your kind words! We’re glad that our customer service met your expectations.
Best regards,
Update
***update***
***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you****
Box arrived taped together at one end upon opening there are two cracks through the main section of the bookcase. Apparently improper storage so me keeping it box it arrives in flat is wrong!!!???
They sent box taped up and never checked when received back from previous customers now it’s my fault for leaving it in the box!!!
Note to customers don’t buy from them and if you do check everything ASAP as this company don’t check when they receive goods back!!!
Complete joke useless
May 23, 2024
Unprompted review
Reply from Decortie UK
Hello Sarah!
Thank you for updating your review and for your feedback. We’re glad we could resolve the issue with the damaged parts.
Best regards,
Easy ordering online
Easy ordering online
Prompt free delivery
Very pleased with purchase
May 14, 2024
Reply from Decortie UK
Hello Mrs. Lindsay!
Thank you for your review! We’re pleased to hear that you found the ordering process easy and are happy with your purchase.
Best regards,
The product is beautiful
I love the timely delivery, product is exactly as described and easy to install.
April 30, 2024
Reply from Decortie UK
Hello Uchechi,
Thank you for your lovely review! We’re glad to hear that the product met your expectations and was easy to install.
Best regards,
My second order from Decortie
My second order from Decortie. Excellent service and speedy delivery.
April 24, 2024
Reply from Decortie UK
Hello Judith,
Thank you for your continued support! We’re thrilled to hear that you had a great experience with us once again.
Best regards,
Excellent narrow bedside cabinets
We ordered 2 pairs of different small bedside units. The instructions were clear and it took about 1 1/2 hrs to put all four together with electric tools.
They appear to be a good quality and are attractive to look at…exactly as the picture online.
April 15, 2024
Reply from Decortie UK
Hello Karen,
Thank you for your review! We’re pleased to hear that the bedside units were easy to assemble and that you’re happy with the quality.
Best regards,
Wish all furniture suppliers were this good
Wish all furniture suppliers were so particular about packaging. Great side board. Well designed and reasonably easy to assemble. Very solid and even back panels are solid. Very happy overall with delivery quality and assembly.
April 9, 2024
Reply from Decortie UK
Hello Edward!
Thank you for your fantastic review! We’re delighted that you’re happy with the sideboard and the overall experience.
Best regards,
Cheap and cheerful
The shelf unit is of a reasonable quality but is spoilt by the way you have to fit it together with screws that have to be covered with the sticky pads. It spoils the look of the unit and makes it look very cheap. Its easy to put together though.
April 11, 2024
Reply from Decortie UK
Hello Valerie!
Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of our shelf unit.
We apologize for any inconvenience caused by the assembly process and the use of adhesive pads to cover the screws. Our intention with this method is to ensure a seamless appearance and structural integrity. However, we understand your concern about the impact on the overall aesthetic.
The design choice to conceal joint areas to ensure the invisibility of screw connections might introduce some difficulty during product assembly. However, it's been intentionally designed this way to ensure ease of assembly for customers or assembly personnel. This method adheres to global standards and unfortunately, achieving the same level of aesthetics without this approach is not feasible.
Please know that your feedback is incredibly valuable to us as we continuously strive to improve our products and customer experience. We will take your comments into consideration as we evaluate potential enhancements to our assembly process.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. We're here to help.
Warm regards,
Reply from Decortie UK
Hello Sharon,
Thank you for your kind words! We’re glad that you had a positive experience with our customer service and delivery.
Best regards,
Dilara made my experience great
Dilara made my experience great! She was totally professional, polite, and understanding with the issues I had encountered with a piece of furniture purchased. Her response was amazing, within a few days of communication with her, replacement parts were delivered to my home at no inconvenience to myself, and more importantly, at no cost to myself. Dilara went above and beyond, the company she works for must also be understanding in customer needs in resolving issues that may arise, many thanks to Dilara and Decorite, I would certainly order from them again!
April 3, 2024
Unprompted review
Reply from Decortie UK
Hello Lynn,
Thank you for your kind words! We’re glad that you had a positive experience with our customer service and delivery.
Best regards,
Overall a nice enough piece of…
Overall a nice enough piece of furniture for the money l paid and it was heavy. It wasn't the easiest to build as the instructions weren't very clear in parts. I'd suggest marking the unpainted bits on the diagram with little strokes //// so you can differentiate it from the White parts. A couple of the pieces had bits chipped out of them too. But built it looks okay.
March 19, 2024
Reply from Decortie UK
Hello Ann,
Thank you for your honest feedback. We appreciate your suggestions and are glad that the final product meets your expectations.
Best regards,
Super quick delivery
Super quick delivery, reliable. Responded within an hour to my email and rebooked the delivery.
March 18, 2024
Reply from Decortie UK
Hello Babs,
Thank you for your kind words! We’re glad that you had a positive experience with our service.
Best regards,
Great customer service
March 15, 2024
Reply from Decortie UK
Hello Matt,
Thank you for your glowing feedback! We're thrilled to hear that you had a positive experience with our customer service team and that we were able to assist you promptly and efficiently. Your recommendation means a lot to us! Have a fantastic day!
Warm regards,
Decortie Team
Great customer service very helpful.
Great customer service very helpful.
Needed help with the product and they were great.
Quick friendly and efficient
Highly recommend this company
March 19, 2024
Unprompted review
Reply from Decortie UK
Hello Christopher,
Thank you for your glowing feedback! We're thrilled to hear that you had a positive experience with our customer service team and that we were able to assist you promptly and efficiently. Your recommendation means a lot to us! Have a fantastic day!
Warm regards,
Decortie Team
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