Furnishings For Less UK Reviews 218

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service, highlighting its speed and efficiency, with many orders arriving promptly and as scheduled. People consistently commend the delivery staff for their friendliness, helpfulness, and professionalism, often going above and beyond by assisting with placement and setup. The overall service is frequently described as excellent, with many consumers expressing satisfaction with their purchases and the smooth process from order to delivery. However, some customers were not happy with the product quality, mentioning issues such as broken feet on sofas, missing parts like scatter cushions or connecting clips, and concerns about the overall construction and durability of certain items. A few other people also felt that the product received did not match their expectations or the online descriptions, citing discrepancies in color or firmness.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy delivery times,... See more

Product

Clients share ambiguous opinions on product quality. Many reviewers praise the products, describing them as... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the delivery teams for being... See more

Service

Consumers find service to be positive, with many praising the excellent communication, prompt delivery, and... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the excellent quality, finding... See more

Based on these reviews

Rated 5 out of 5 stars

Hi I ordered a foot stool when it arrived it wasn’t what I expected which was a shame However returns was easy collection was on time No problems getting money back in bank Excellent service

Company replied

Rated 5 out of 5 stars

Just wanted to thank you for the speedy delivery. But most importantly the delivery drivers were so friendly and patient with me and worked around my social disabilities. As your physical point of con... See more

Rated 5 out of 5 stars

Arrived on time, delivery guys polite and hard working, had to drag sofa up 12 stairs, never complained once, always happy. Sofa so solid, literally built like a brick outhouse. very satisfied

Rated 5 out of 5 stars

Brilliant experience, nothing was too much trouble for Furnishingsforless e.g. I made an error in measuring up and they were more than happy to arrange an amendment to our order. Delivery was prompt a... See more

Company replied


Company details

  1. Sofa Store
  2. Living Room Furniture Store
  3. Upholstery Shop

Written by the company

We offer a wide range of modern and stylish sofas designed to elevate the look and feel of your home. Our collection of furniture is crafted from high-quality materials to create durable and long-lasting pieces with timeless style. From sleek and minimalist designs to bold and eye-catching statement pieces, our selection offers something for every taste and budget. Whether you’re looking to furnish a living room, bedroom, or any other space in your home, we have the perfect solution to help you create the ambiance you desire. Shop with us today to experience the best of modern furniture design and exceptional customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Hi I ordered a foot stool when it…

Hi I ordered a foot stool when it arrived it wasn’t what I expected which was a shame
However returns was easy collection was on time
No problems getting money back in bank
Excellent service

April 2, 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Janet. I'm sorry to hear that the footstool that was ordered wasn't to your liking, we agree it is a shame. We are glad that the customer service team dealt with this swiftly and professionally and managed to action a refund in a timely manner. If there is anything we can do to help in future please do not hesitate to get back in touch.

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. Delivery was organised quickly and the delivery guys were fantastic, so polite and friendly and efficient

April 3, 2026
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Sherrie. If there is anything the customer service team can do to help in future please do not hesitate to get in contact.

Rated 5 out of 5 stars

Oakland corner sofa

I recently purchased an Oakland corner sofa, prior to the purchase I wanted to see it in person. I asked the question via email and the were more than happy to oblige. I went to the the warehouse and the built up it right in front of me. Now that’s customer service . The delivery guys came on time with a courtesy call 30 mins prior and were brilliant. 5 star service from everyone.

April 2, 2026
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Matt. I'm glad you enjoyed the service you received as the sofa was being set up before your eyes. If there is anything the customer service team can do to help in the future please do not hesitate to get in touch and we will be happy to help.

Rated 5 out of 5 stars

Excellent company and goods

We are so impressed with our Linden 2 x 3 seater electric recliner. They are so well made and comfortable but supportive at the same time.
The company are so helpful and approachable. I intend referring this family run company to others plus using them again for our personal use. Delivery men were careful and polite.

April 10, 2026
Unprompted review
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review. It is lovely to hear you had a good experience with our team. Please do spread the word, as you have mentioned we are a small family run business so every referral really does help. If there is anything the team can do to help please do not hesitate to get in touch.

Rated 5 out of 5 stars

Great comms and delivery guys were…

Great comms and delivery guys were really helpful.

March 27, 2026
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Dan. If there is anything else the customer service team can do to help please do not hesitate to get in touch.

Rated 5 out of 5 stars

Stylish, good customer service, speedy delivery!

We were looking for a stylish sofa without having to spend too much or wait too long! I had a few questions and a request about the sofa legs, all queries were dealt with promptly and James was so helpful. The delivery was 7 working days later and the delivery men were friendly and rang 30 mins before.
The sofa looks lovely, have only had it a week but looks great and just like the photo. As another review has said its more firm than soft but imagine from the cushion filling texture it'll soften in time. This sofa is for a kitchen snug and feels it's ideal for light use. Would 100% use the company again for furniture that needs to be stylish with a speedy delivery time. Many thanks!

March 30, 2026
Unprompted review
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Reply from Furnishings For Less UK

Thank you for taking time to leave this detailed review. Firstly, we are very glad to hear about your experience with James, I will pass this feedback on to him directly. You are correct with regards to the cushion filling softening in time, it usually takes a few weeks in a warm household and it will begin to soften. If there is anything else the customer service team can do to help please do not hesitate to get in touch. Thank you again.

Rated 5 out of 5 stars

This couch is very firm to sit on

I received my couch within a few days. Very surprised and happy how fast delivery was. Delivery guys was so polite and helpful. Also very careful with my furniture. My couch is beautiful im so pleased. Id say the seating is medium to firm. More firm to be honest. Overall. Very pleased and no complaints.

March 7, 2026
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Tracy. We are glad that you are very pleased with your new sofa. Please do not hesitate to get in touch if there is anything the customer service team can do to help in future.

Rated 5 out of 5 stars

After disappointment with the inability…

After disappointment with the inability to deliver to the Isle of Wight, I found a solution. Furnishings for less delivered the sofa to Southampton in a timely and professional manner. I was informed throughout the process.

March 9, 2026
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Roslyn. We can deliver to any freight forwarder on your behalf to ensure you can still enjoy our comfortable sofas even on the offshore islands of the UK. 😊

Rated 3 out of 5 stars

Ordered a beige footstool and received…

Ordered a beige footstool and received a gold one which didn't match my decor. Got intouch and the lady on the phone was so helpful and organised pick up to return, it was picked up only a few days later. The customer service is excellent just waiting for my refund now

March 9, 2026
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Christina. I'm very sorry to hear about the problem you experienced with your footstool. However, I am glad to hear about your experience with the customer service team. If there is anything else we can do in future then please do not hesitate to get in touch.

Rated 5 out of 5 stars

Very communicative and kept informed of…

Very communicative and kept informed of process. Good experience and would buy from again.

February 20, 2026
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Chris. Our customer service department provide the best communication! Please do not hesitate to get in touch if there is anything we can do to help in future.

Rated 5 out of 5 stars

Delivery was on time and did not damage…

Delivery was on time and did not damage also the staff was very helpful.

February 23, 2026
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Paula. If there is anything the team can do to help in future please do not hesitate to get in touch.

Rated 5 out of 5 stars

Absolutely amazing from order to…

Absolutely amazing from order to delivery . Sofa arrived within a week . Unfortunately there was some slight damage to the chaise , spoke with James who very professional and quickly offered to exchange the sofa , I chose another option and incurred NO additional admin or delivery charges . Arrived for exchange within a week . Delivery drivers friendly and helpful . Excellent all around ,very happy customer, would highly recommend 😀

March 10, 2026
Unprompted review
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Claire. Firstly, we are so sorry to hear about the slight damage on one piece of your sofa. However, it sounds like the way James handled your issue was excellent and I will be passing on this feedback to him. If there is anything the customer service team can do to help in future please do not hesitate to contact us.

Rated 5 out of 5 stars

Amazing service

Amazing service from ordering to delivery. I would highly recommend this company. And will be using them again for sure!

February 27, 2026
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review. It's great to hear about your experience with us. If there is anything the customer service team can do to help in future then please do not hesitate to get in touch. 😊

Rated 5 out of 5 stars

Highly rated supplier

Brilliant experience, nothing was too much trouble for Furnishingsforless e.g. I made an error in measuring up and they were more than happy to arrange an amendment to our order. Delivery was prompt and arrived as scheduled, the delivery guys couldn't have been more helpful. I can't recommend Furnishingforless highly enough.

February 16, 2026
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Reply from Furnishings For Less UK

Thank you for taking the time to leave this review. It's great to hear that you had such a wonderful experience with us as a whole, please spread the word, it means a lot to us. If there is anything the customer service team can do to help in the future then please do not hesitate to contact us.

Rated 5 out of 5 stars

Good communication and quickly…

Good communication and quickly delivered. Good suite for price.

February 16, 2026
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Ann. It's nice to hear you have had such a good experience with us. If there is anything the team can do to help in future then please do not hesitate to contact us. Thank you once again!

Rated 5 out of 5 stars

Had a great experience with this…

Had a great experience with this company, ordered 2 sofas very pleased with them, would definitely recommend also delivery guys were excellent and office staff very helpful thanks very much.

February 20, 2026
Unprompted review
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Geoffrey. If there is anything the customer service team can do to help in future then please do not hesitate to contact us!

Rated 5 out of 5 stars

Excellent stuff,good quality delivered…

Excellent stuff,good quality delivered on time and brilliant customer service highly recommend to everyone ..

January 19, 2026
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Reply from Furnishings For Less UK

Thank you for taking time to leave a review Adnan. The customer service team work very hard to ensure everybody has a smooth and hassle-free experience. Please do not hesitate to get back in touch if there is anything we can do to help!

Rated 1 out of 5 stars
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review. I have taken a look into this on our end and can see that you were unable to accept delivery at the first attempt, which unfortunately meant there was a slight delay in receiving your order. If there is anything the customer service team can do to help in future then please do not hesitate to contact us.

Rated 1 out of 5 stars

Pretended that a return was delayed to…

Pretended that a return was delayed to keep hold of my money . Poor quality products

February 13, 2026
Unprompted review
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Reply from Furnishings For Less UK

Thank you for taking time to leave a review. We apologise that you experienced an issue with your return. I can see that the team requested some information from yourself on 16th February so we could get in contact and resolve the issue, however no response was received. I can assure you that we would never pretend a return was delayed to keep hold of a customers money, we are a family-run business and customer service really means a lot to us. If there is anything the team can do to help in the future then please do not hesitate to contact us.

Rated 5 out of 5 stars

Quality furniture

Quality furniture delivered exactly as discussed, would highly recommend

January 27, 2026
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Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Charles. All of our sofas are made to the highest quality as advertised. If there is anything else the team can do for you, please do not hesitate to contact us. Thank you.

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