Deepmusclesmassager Reviews 221

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Bought dumbbell set A set is defined as 2 That implication was defined when ordered One set was delivered I have tried phone calls but cannot get a response Please resolve

Rated 1 out of 5 stars

I cannot write a review as experience is in going. Received massager within reasonable time frame no complaints. Opened and used for 5 minutes and it began to sound like a jet taking off and then qui... See more

Rated 1 out of 5 stars

Reached out to company after filing a BBB and a paypal dispute, asking to please send return labels. Emailed them 9 times. They responded after a usual 5+ day, or so much longer, wait with "why do you... See more

Rated 1 out of 5 stars

I ordered dumbbells and canceled the order in less than an hour. I received an email saying they were evaluating my request. I sent several emails for four days, NEVER to receive another response. 5 w... See more

Company details

  1. Fitness Equipment Store

Written by the company

We love hearing your feedback! Here at Deep Muscles Massager nothing means more to us than providing you with the customer service you truly deserve. Please call at below mentioned contact details for queries, complaints regarding any purchase made via deepmusclesmassager.com


Contact info

1.4

Bad

TrustScore 1.5 out of 5

221 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

DISAPPOINTED…

Completely disappointed with the service. I made a purchase of a pair of adjustable dumbbells and at first did not receive an email acknowledging the purchase as well as the tracking info, as promised. After a couple of emails, my order was found and a tracking number was provided. When the order was finally received it was for a single barbell and not the pair. Subsequent attempts by email to have this looked into have been unsuccessful.

March 23, 2022
Rated 1 out of 5 stars

I ordered this massager over 3 to 4…

I ordered this massager over 3 to 4 weeks ago still have not received it and already receiving review links. Have left several emails Facebook post and still have not received one email back or a phone call spent Almost $100 bill and still have not received the item or an email back about my questions and the situation

January 27, 2022
Rated 1 out of 5 stars

They don't even reach back to me and…

They don't even reach back to me and cant even get in contact with them even if you email them they dont even care to respond I been trying to reach them for like a month and still nothing. I want a refund and cant even get that ! I wouldnt recommend

January 18, 2022
Rated 5 out of 5 stars

I order this for a Christmas gift

I order this for a Christmas gift. It has been charged for 6 or 8 hours and it does not work unless it is plugged in which is useless because the charger cord is so short. I've sent several message asking for some resolution but have not received a reply.

Very disappointed

January 7, 2022
Rated 1 out of 5 stars

Item does not work, not what I ordered

Took awhile to get order
It was not wst I ordered, suppose to be red with square elements you attach.
The case is nice & chargeable however after charging 10 hour had 5 green lite out of 6. Basically it is a piece of crap & does not work. Can't get tefund because made claim about delay & claim was closed
I was ripped off for $88. It is crap . Do not buy it . Would never deal with this company.

December 28, 2021
Rated 1 out of 5 stars

Buyers BEWARE!!!

I purchased the deep muscle massager as a Christmas present for my husband. On the site it stated will arrive 3-4 days. It took over 2 weeks for it to arrive. I chalked it up to the holidays. When it was opened, it came in a nice case, massager felt sturdy and the product itself looks great. Charged it as per direction, but it did not work. It died immediately. It was plugged back in and showed there was a charge. My husband used it being plugged in, but as soon as pressure was applied it died. Left it charged some more and end result was the same. I have sent a couple of emails trying to get a replacement and still have not received a response. I called the number listed on the site and it was to an OB/Gyn office in New York. As far as I’m concerned company is a fraud and a scam. At this point I will dispute charges since product is a dud and company doesn’t seem to exist!!

December 28, 2021
Rated 1 out of 5 stars

It took 2 weeks for me to get it and…

It took 2 weeks for me to get it and when I got it the only way for it to work is to keep it plugged in and then when I try to use the 3rd setting it shuts itself off. I am very unhappy with it. I emailed them about it and have not received any thing from them. I'm going to call the better business bureau and report them

December 21, 2021
Rated 1 out of 5 stars

I wouldn’t even give 1 star

I wouldn’t even give 1 star! Its just awful!
Been 3 weeks and I haven’t even received my items! And I ordered two of the foot massagers and nothing!
Been trying to email customer service with no reply! And the contact number is not even for you guys. Just awful and a complete fraud!
I’m going to dispute the charges from my bank because I will never get my refund or order from you guys!

December 3, 2021
Rated 1 out of 5 stars

Very low quality

Very low quality, overpriced for what it is.
paid for 3 day shipping and it took a week and a half to show up.

Do not recommend it

November 22, 2021

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