While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and ability to make them feel comfortable and at ease. Many highlight the personalized approach, where staff genuinely listen to concerns and provide honest, clear explanations about treatments and expected outcomes, without any pressure to upsell. The quality of service and results are frequently described as outstanding, with many people expressing satisfaction with their improved appearance and renewed confidence. However, some customers were dissatisfied with specific experiences, noting concerns regarding the approach to certain procedures, with some customers expressing dissatisfaction with the results and the methods used, such as the absence of ultrasound guidance. Additionally, a few people mentioned encountering unprofessional communication and a lack of attentiveness from certain staff members, particularly regarding patient care.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's... See more

Service

Clients share positive opinions on service, consistently praising the high standards of care and outstanding... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the results of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the staff for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first-timer for aesthetics, I felt unsure about my options and where to begin to achieve my goals. Dr. Arreni was absolutely amazing, she took the time to really listen, understand my concerns,... See more

Rated 5 out of 5 stars

I had an amazing experience at Define Clinic! Teuta was absolutely incredible — she explained every step clearly, was honest about what to expect, and made me feel completely at ease throughout the wh... See more

Rated 5 out of 5 stars

DR ARRENI is literally the best!!!! Shes not only insanely skilled with a needle but also hilarious and down-to-earth and puts me at ease everytime I’ve had treatment. Always takes time to talk throu... See more

Company replied

Rated 5 out of 5 stars

Dr Arreni is incredible! I was really nervous about getting any kind of treatments as i still wanted to look super natural however i am now addicted to small tweaks! Dr Arreni listens and takes on boa... See more


Company details

  1. Plastic Surgery Clinic

Information provided by various external sources

A new concept in facial aesthetics and cosmetic dentistry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BBL and me

I had my initial consultation with Suzi yesterday. She was so easy to open up to and talk about my skin issues. She has given me hope that the treatments on offer at Define will help give me more confidence. I can’t wait to get started.

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing clinic

From strat to finish , everything was very welcoming , sleek and professional . Great ambience , very polite staff , and then meeting Dr.Benji Dhillon was incredibly reassuring . He provided great initial consultation and right advice suitable to me . Next week I got my lips treatment done which was easy and almost painless and result is very natural and beautiful. Would highly recommend them !

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

10/10

Dr Dhillon is incredibly knowledgeable and I cannot recommend him enough. After being on the fence for the last year after my initial consultation with him, I finally took the plunge and am absolutely thrilled with my results! I cannot believe how much of an improvement cheek and chin filler has given my overall appearance without looking at all obvious. I highly appreciate how Dr Dhillon’s approach is with a very natural and understated goal in mind. I was initially sceptical about how chin filler could benefit me but to my amazement, it looks fantastic! Along with the cheek filler my whole face has more balance. Very excited to continue my aesthetic journey at Define. Don’t hesitate to book a consultation here and see what they can do for you.

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

My journey with define clinic so far…

My journey with define clinic so far has been absolutely amazing and I highly recommend it. I have had a few consultations with different staff for different procedures. They were all so friendly, professional and informative and I have never felt rushed. It is a clinic where they do not try and sell you something you don't need or make you feel pressured to get something after a consultation, but are honest and genuine in their discussions. They use great technology to help you keep track progress before and after because it is so easy to forget what the before looked like. I have had my lip fillers done twice last year with Dr Teuta Berisha, who is an absolute STAR. She is friendly, honest, professional, knowledgeable and a perfectionist. She has always taken her time to get the best result, answered all my questions and directed me to colleagues when it is not an area she works with. My lip filler results have been amazing. They are very natural looking and proportionate to my face, that even my friends, family and colleagues didn't even notice and are shocked when I tell them. I'm looking forward to starting my Moxi treatment and any other treatments I opt for with them in the future :)

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

It was a pleasure to come to the Define…

It was a pleasure to come to the Define clinic yesterday. I have known Suzi for 8 years now. She is always so professional and brilliant at everything she does. I always feel amazing after every treatment I have. It was also lovely to speak to other members of staff

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Lovely staff , very professional and welcoming and friendly.

I have been coming to the clinic for a while now and have nothing negative to say. Doctor is great and talks you through everything and explains it thoroughly.

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Every time I walk into Define Clinic I know it will be a great experience! Friendly and professional staff, great facilities and Dr Dhillon is always happy to dedicate the right time to make sure I get what I need.

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

My friend recommended Define Clinic for…

My friend recommended Define Clinic for aesthetic treatments, I was exited for my appointment with Dr. Arreni.
She was absolutely amazing, very professional and very knowledgeable. Thank you, I’m so happy with the results :)

January 26, 2023
Unprompted review
Rated 5 out of 5 stars

Elena is amazing at what she does

Elena is amazing at what she does! The most knowledgeable professional, every time I leave Define my skin is flawless and results are always delivered. Thank you Elena!

January 20, 2023
Unprompted review
Rated 5 out of 5 stars

Subtle Tweaks !

I visited Dr Arreni for a long overdue review and she was super considered in her advice and the plan she suggested. Everything was subtle, measured and painless, no bruising and it looks like me but better !

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

If it's good enough for Kim K!

LOVE, LOVE, LOVE the moxi treatment here. Have sent all my friends here to have it done too. Elena was incredible at explaining it all and was very knowledgeable in regards to what was best for my skin.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely clinic

Lovely clinic, welcoming and professional staff, clean and well organised. I would recommend.

January 16, 2023
Unprompted review
Rated 5 out of 5 stars

Doctor Benji is just amazing!

Doctor Benji is just amazing!
I was really nervous and anxious speaking to a plastic surgeon! He was patient caring sensitive and listened to all the concerns I had. Define clinic is an amazing clinic. I had a wonderful experience. The staff are super efficient and very friendly. I am looking forward to starting my treatment.

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Subtle Botox and fillers for a fresher look

My face needed perking up so I had my routine Botox and added cheek fillers. As always Dr Benji knew exactly what was needed and now I look much fresher! Everyone thinks I look really well but no one has worked out why! Dr Benji is always kind and patient and makes me feel I am in good hands, the aftercare is superb too. I would thoroughly recommend Define Clinic.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

A rising star!

I have had a number of treatments with Dr Teuta Berisha and one thing stands out constantly every time. That is her passion, drive and desire to give you the best outcome she possibly can. She cares so deeply about what she does and this just shines through at every appointment. Couple this with the guidance and mentorship of the best of the best Dr Benji Dhillon there’s no doubt this young aesthetician’s star is definitely rising. I can’t recommend her highly enough.

November 30, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look