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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and ability to make them feel comfortable and at ease. Many highlight the personalized approach, where staff genuinely listen to concerns and provide honest, clear explanations about treatments and expected outcomes, without any pressure to upsell. The quality of service and results are frequently described as outstanding, with many people expressing satisfaction with their improved appearance and renewed confidence. However, some customers were dissatisfied with specific experiences, noting concerns regarding the approach to certain procedures, with some customers expressing dissatisfaction with the results and the methods used, such as the absence of ultrasound guidance. Additionally, a few people mentioned encountering unprofessional communication and a lack of attentiveness from certain staff members, particularly regarding patient care.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's... See more

Service

Clients share positive opinions on service, consistently praising the high standards of care and outstanding... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the results of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the staff for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first-timer for aesthetics, I felt unsure about my options and where to begin to achieve my goals. Dr. Arreni was absolutely amazing, she took the time to really listen, understand my concerns,... See more

Rated 5 out of 5 stars

I had an amazing experience at Define Clinic! Teuta was absolutely incredible — she explained every step clearly, was honest about what to expect, and made me feel completely at ease throughout the wh... See more

Rated 5 out of 5 stars

DR ARRENI is literally the best!!!! Shes not only insanely skilled with a needle but also hilarious and down-to-earth and puts me at ease everytime I’ve had treatment. Always takes time to talk throu... See more

Company replied

Rated 5 out of 5 stars

Dr Arreni is incredible! I was really nervous about getting any kind of treatments as i still wanted to look super natural however i am now addicted to small tweaks! Dr Arreni listens and takes on boa... See more


Company details

  1. Plastic Surgery Clinic

Information provided by various external sources

A new concept in facial aesthetics and cosmetic dentistry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

335 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Suzi Rules

Suzi Rules !

If I could I would stay the night , you are very well looked after and they really care.
Kim Xxx

November 29, 2022
Unprompted review
Rated 5 out of 5 stars

great clinic

great clinic, experienced and engaged staff, continued brilliant results with my (previously) problematic skin

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

A warm and welcoming atmosphere

A warm and welcoming atmosphere. All the staff I met were very friendly, listened to my questions and concerns and gave good advice. The treatment I had was very relaxed and unhurried and I walked out with fabulous looking skin.

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

We have been visiting the Define Clinic…

We have been visiting the Define Clinic for 4 years now for skin treatments and aesthetics. We have never failed to have an incredible experience with the team. Not only are the procedures world class, but the delivery is just exemplary and we always walk away feeling extremely happy about our experience, even when slightly painful.

Our practitioner Suzi Nobel was wonderful with us and it was really nice to have Dr Benji come and say hello.

Really looking forward to Define coming to London in spring 2023.

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

Dr Benji is an amazing professional…

Dr Benji is an amazing professional doctor ever. Been visiting Define for vary treatments, all very happy and satisfied with the results. Don’t need any hesitate, Define always the right choice!

November 10, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely experience with Alena

Lovely experience today with Alena, she is so lovely and a real perfectionist so I always know I’m getting the best. Woke up this morning and my skin is amazing.

October 22, 2022
Unprompted review
Rated 5 out of 5 stars

The most amazing experience!

I was quite anxious walking in but everyone from the receptionists to Dr Arreni were so kind and inviting! I felt so at ease whilst talking to Arreni and she was very thorough with clearing any doubts I had and talking through each of the treatments available for me, making sure it was tailored to my needs. Couldn't be any more happier, honestly the best experience and can't wait to visit again soon!

October 14, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic clinic, 5* service

I visited Define (after i had a bad experience at another beauty clinic elsewhere) and the staff were fantastic! I have seen Teuta several times now and she is amazing. She takes her time, listens, and does what’s best for ME. I really appreciate the attention to detail, the friendly staff and the clean facilities. Needless to say I will continue to use Define and refer to everyone!

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Welcoming

Highly recommend this discrete clinic in Beaconsfield Old Town. The service is amazing and all staff are very welcoming. They are all knowledgable and experts is their chosen specialisms. I always look forward to my appointment with them.

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Listener

Dr Carter has been so incredibly supportive and really takes the time to listen. To feel heard when struggling with the menopause and life generally was something that I very much valued.

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

A thank you to Dr Louise Carter

I have the great fortune to have Dr Louise Carter look after all my women’s healthcare needs. She has such an approachable, open and understanding demeanor, making it easy to discuss very delicate issues. Perhaps more importantly she is completely dedicated to assisting with any problems, big or small, and takes equal care with precautionary measures to reduce any anxiety I may have. I have been so impressed with her knowledge and skills and feel completely reassured under her care. I am so thankful.

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

Faultless

I cannot fault my whole experience at Define. From the minute I walked through the door, I felt at ease. Everything was thoroughly explained, the staff were amazing, the place was spotless and the treatment was worth every penny!

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

10 years younger!!

From the moment I arrive at Define there’s a welcoming atmosphere. Receptionists are friendly and always helpful. The treatment rooms are lovely, clean and trendy. Benji Dhillon is highly professional, interested in you and always listens to what you want and gives natural results. I cannot rate this beauty clinic/surgery highly enough.

September 14, 2022
Unprompted review
Rated 5 out of 5 stars

Dr Arreni was amazing

Dr Arreni was amazing, very professional and extremely supportive. Spent a good amount of time talking me through the procedure in the consultation appointment. Definitely going to consider them.

September 7, 2022
Unprompted review

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