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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and ability to make them feel comfortable and at ease. Many highlight the personalized approach, where staff genuinely listen to concerns and provide honest, clear explanations about treatments and expected outcomes, without any pressure to upsell. The quality of service and results are frequently described as outstanding, with many people expressing satisfaction with their improved appearance and renewed confidence. However, some customers were dissatisfied with specific experiences, noting concerns regarding the approach to certain procedures, with some customers expressing dissatisfaction with the results and the methods used, such as the absence of ultrasound guidance. Additionally, a few people mentioned encountering unprofessional communication and a lack of attentiveness from certain staff members, particularly regarding patient care.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's... See more

Service

Clients share positive opinions on service, consistently praising the high standards of care and outstanding... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the results of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the staff for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first-timer for aesthetics, I felt unsure about my options and where to begin to achieve my goals. Dr. Arreni was absolutely amazing, she took the time to really listen, understand my concerns,... See more

Rated 5 out of 5 stars

I had an amazing experience at Define Clinic! Teuta was absolutely incredible — she explained every step clearly, was honest about what to expect, and made me feel completely at ease throughout the wh... See more

Rated 5 out of 5 stars

DR ARRENI is literally the best!!!! Shes not only insanely skilled with a needle but also hilarious and down-to-earth and puts me at ease everytime I’ve had treatment. Always takes time to talk throu... See more

Company replied

Rated 5 out of 5 stars

Dr Arreni is incredible! I was really nervous about getting any kind of treatments as i still wanted to look super natural however i am now addicted to small tweaks! Dr Arreni listens and takes on boa... See more


Company details

  1. Plastic Surgery Clinic

Information provided by various external sources

A new concept in facial aesthetics and cosmetic dentistry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

335 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Visited Define yesterday for Miradry

Visited Define yesterday for Miradry treatment ( underarm sweating). Made to feel very welcome, was fully informed about the whole procedure which was carried out by two very professional ladies who were fabulous in their care with me ( and fabulous to talk to!).
Early days still but can’t fault anything to this point. Would recommend Define 100%.

August 26, 2022
Unprompted review
Define Clinic logo

Reply from Define Clinic

Hello Susie,

Thank you so much for the kind words, we really appreciate you taking the time to leave us a review. We're so glad to hear you had such a positive experience with us, and we're looking forward to seeing you again soon!

Best wishes,
The Define Clinic Team

Rated 5 out of 5 stars

Amazing results, perfect smile!

Amazing results, really recommend the composite bonding, the team spend time to make sure they give you that perfect smile! Very attentive and friendly staff who have been amazing throughout the process from initial consultation through to the follow ups.

July 28, 2022
Unprompted review
Define Clinic logo

Reply from Define Clinic

Hi Jake,

Thank you so much for your review, it's lovely to hear that you had such a good experience with us. We hope to see you again soon!

Best wishes,
The Define Clinic Team

Rated 5 out of 5 stars

Good experience as per usual

Went for Botox top up and saw the lovely Dr Arreni , very professional and gave lots of info.
As usual a great experience

August 12, 2022
Unprompted review
Define Clinic logo

Reply from Define Clinic

Hi Dawn, we're so glad you enjoyed your time with us! Thank you for leaving a review, and we hope to see you again soon!

Best regards,
The Define Clinic Team

Rated 5 out of 5 stars

I had a byonik (cold laser) facial with…

I had a byonik (cold laser) facial with Ashleigh yesterday as my skin is prone to a rosea rash and dryness from time to time and I have to say that I emerged with a glowingly moisturised and less angry looking face after a wonderfully relaxing and pleasant treatment! I’m hoping to do it much more regularly from now onwards!

July 27, 2022
Unprompted review
Rated 5 out of 5 stars

Dr Benji Dhillon is the most amazing…

Dr Benji Dhillon is the most amazing doctor. It’s been two weeks after I got Botox. This is the best result I have ever had before, it was definitely better than I did at Harley street. All wrinkles all gone, and most importantly is your eyes didn’t look very weird. Looking very naturally. Would recommend to anyone come to Define, you won’t be disappointed with Dr Benji.

July 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great dentistry

Friendly, professional dental staff, pain-free (well, as pain-free as you can get!) treatment, high quality premises and equipment

July 15, 2022
Unprompted review
Rated 3 out of 5 stars

Excellent treatment from Benji Dhillon…

Excellent treatment from Benji Dhillon as always !
He really is the best !
The only reason I gave 3 stars is I was sold a cream only to find that the deal on the box and cream was broken and had clearly been used
A pain to have to go back and get a new one
I would like to think that they check their product before selling it

July 8, 2022
Unprompted review
Rated 5 out of 5 stars

Dr Arreni was brilliant and…

Dr Arreni was brilliant and professional from start to finish. There was a lot of time allocated so nothing was rushed. It was a very in depth consultation to find out concerns and what was wanting to be achieved. I can’t recommend her and the clinic enough. The ladies on reception were really lovely and welcoming and made me feel very comfortable. I’m very happy I chose define clinic and I will definitely be back to see them!

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful clinic, amazing results

I attended Define for my first ever dermal fillers appointment 3 weeks ago, and was treated by Dr Benji and I cannot recommend it highly enough. It’s a beautiful clinic and everyone was so lovely. Highly knowledgeable and skilled, I am so impressed with Dr Benji’s work. Surprisingly comfortable too. I am so happy with the results and will definitely be returning.

June 27, 2022
Unprompted review
Rated 5 out of 5 stars

Consultation

It was a pleasure to visit the Clinic, I saw Dr.Arreni,
she took her time to explain any questions I asked,
she was cordial, professional and honest, which was what I was looking for. She is obviously a
very busy lady, this never showed and I felt very
comfortable with her.
I look forward to meeting her again.

June 15, 2022
Unprompted review
Rated 5 out of 5 stars

A warm and welcoming clinic

I have visited Define twice now, once for Botox and yesterday for a Byonik facial. I cannot fault the service received! Dr Dhillon was marvellous, restored my faith in Botox after a disappointing outcome at another clinic, and completely put me at ease.

Yesterday Paige carried out a Byonik facial. She was absolutely delightful, so friendly and the treatment was so relaxing - a perfect start on a grey Monday morning!

And I would also like to praise the reception team for their warm welcome. They set the tone for the clinic, which is relaxing, down to earth and welcoming.

I wouldn't hesitate to recommend Define and I will definitely be using them for future treatments!

June 7, 2022
Unprompted review
Rated 3 out of 5 stars

My experience

My experience especially with Paige who did my procedure was very good & she was lovely, unfortunately the procedure I had, cool sculpting has had the reverse effect on me & left me very upset over it & uncomfortable & hope that you can reverse this as soon as is possible!

June 2, 2022
Unprompted review
Rated 5 out of 5 stars

Magic!

Dr Arreni is a genius!

I first came to the clinic in January for a consultation before booking in for lip filler. I was very nervous as I did not know what to expect. Straight away I was put at ease as the environment is very professional and Dr Arreni shows genuine care and interest into what results are to be achieved. The Magic is how the clinic looks at the face overall and after I was given honest advice on what would and would not work I can not be happier with the results! I have had fillers in my lips, chin and nose over a few months. I feel like me but better as the results have naturally enhanced my face. I could not be anymore grateful and I would not go anywhere else! Thank you!!

May 31, 2022
Unprompted review

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