Defy Medical Reviews 

4,219
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 434 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the medical staff for being exceptionally knowledgeable, taking time to thoroughly explain lab results and answer all health-related questions. People deeply appreciate the personalized care, smooth telehealth appointments, and professional guidance tailored specifically to their individual wellness goals. Some reviewers were not happy with communication issues, noting missed consultation calls or unexpected difficulties getting timely prescription follow-ups. A few individuals also mentioned feeling frustrated when specific treatment plans or medication dosages did not match their unique bodily tolerances. Consumers expressed concern that administrative support sometimes failed to properly coordinate care or document necessary adjustments.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their deep knowledge and willingness... See more

User experience

Consumers find user experience to be very satisfying, noting that practitioners go over all options... See more

Product

People report ambiguous experiences with product, as some consumers praise the detailed lab reviews and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with my endocrinologist at Defy Medical. They took the time to answer all of my questions thoroughly and patiently, making sure I fully understood everything. I never felt rus... See more

Company replied

Rated 5 out of 5 stars

Mike is great! He's thorough, supportive, and really listens. My care has been a completely positive experience. Other staff have been super helpful whenever I've had questions and have replied to... See more

Company replied

Rated 5 out of 5 stars

This is all new to me. Beth was very good at explaining how things work and why she recommended what she did. She followed what I had filled out on the questionnaire and dealt first with what I wanted... See more

Company replied

Rated 5 out of 5 stars

Morgan helped answer my questions, and really dive deep into my recent lab work. All without her first cup of coffee on a Saturday morning!

Company replied


Company details

  1. Medical Clinic
  2. also in
  3. Doctor
  4. Mental Health Service
  5. Pain Management Physician
  6. Specialized Clinic
  7. Women's Health Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(4,219)

448 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Megan keener was wonderful

Megan keener was wonderful. Attentive, knowledgeable, answered all of my questions. I will definitely re-book with her again.

September 12, 2026
Defy Medical logo

Reply from Defy Medical

We are so glad to hear that you had such a positive experience. We look forward to your next visit!

Rated 5 out of 5 stars

kind & Smart

Today’s provider was genuinely kind, smart, and down to earth. She gave helpful advice.

September 10, 2026
Defy Medical logo

Reply from Defy Medical

We're so glad to hear that you had such a positive experience and found the advice helpful. Thank you for your kind words!

Rated 5 out of 5 stars

Beth was terrific extremely…

Beth was terrific extremely knowledgeable, professional- it’s not always so comfortable discussing men’s topics with a woman. Beth made it comfortable and easy.

September 10, 2026
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Reply from Defy Medical

So glad to hear it. Thank you for the glowing review and keep up the great work!

Rated 5 out of 5 stars

Michele answer all my questions

Michele answer all my questions. Felt comfortable talking about my women health issues. Guided me through what options are there for me.

September 5, 2026
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Reply from Defy Medical

This is what we love to hear. Thanks for the great review!

Rated 1 out of 5 stars

Bad Tri-Mix formulation

Defy filled a Tri-Mix prescription for me and it didn’t work. Hard to believe as I gave them the exact formula that I’ve been using successfully for over 10 years. Somehow, they messed up the formula and it’s not effective or even usable. Worse, they claim it’s not their fault and offered zero solutions.

August 9, 2026
Unprompted review
Defy Medical logo

Reply from Defy Medical

Thank you for sharing your feedback. We’re sorry to hear the treatment did not meet your expectations, and we’d like the opportunity to look into this further and see what options may be available. Since we’re unable to identify your account from this review, please reach out to our team directly so we can review the situation and work toward a solution.

Rated 5 out of 5 stars

Beth is always patient with me and all…

Beth is always patient with me and all my questions. Everything is explained to me clearly and any further questions I have are answered at any time. Defy has been very helpful.

September 5, 2026
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Reply from Defy Medical

We are so happy to hear that you feel supported and informed with Beth. We truly appreciate your kind words and are glad we could be helpful.

Rated 5 out of 5 stars

Great feedback

Ben listened to my concerns and was emphatic about it. Made many suggestions and detailed explanations.

September 2, 2026
Defy Medical logo

Reply from Defy Medical

We're so glad to hear that you felt heard and received such thorough explanations. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Very compassionate

Very compassionate, knowledgeable and informative.

September 3, 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

This is my third consult with Dr

This is my third consult with Dr. Caulkins. It had been rescheduled and I had been distracted right at the call in time. He called and didn’t miss a beat. All went well and we discussed revised treatment options and some peptides to aid my healing from a recent injury. Make sure your support system pushes out the treatment notes.

September 2, 2026
Defy Medical logo

Reply from Defy Medical

We're so glad to hear your consult went well and that we could discuss your treatment options effectively. We appreciate your feedback regarding the treatment notes and will ensure our support system prioritizes pushing those out promptly. Thank you for your continued trust in us.

Rated 5 out of 5 stars

Marissa was a great provider

Marissa was a great provider, I’ve worked with different ones and she has been my favorite. She listens carefully and was very knowledgeable for my situation.

September 3, 2026
Defy Medical logo

Reply from Defy Medical

We love to hear this. Thanks for the fantastic feedback!

Rated 5 out of 5 stars

After 7+ years with “Jill“ who knew me…

After 7+ years with “Jill“ who knew me well from several years of weekly infusions, I spoke at length with “Michelle“ who was very well prepared, historically, and Clear on suggestions and sound, Medical, trends and adjustments.

September 3, 2026
Defy Medical logo

Reply from Defy Medical

We are so glad that you are finding a great fit with Michelle! Keep up the great work.

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