Defy Medical Reviews 3,802

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and empathetic approach, making interactions comfortable and informative. Many highlight the exceptional customer service, noting that providers take the time to listen, explain complex topics clearly, and tailor treatment plans to individual needs, ensuring a personalized experience. The overall service is described as excellent, with people appreciating the thoroughness and care provided, leading to positive health outcomes and a feeling of being well-supported. However, some customers also noted issues with product delivery, specifically concerning expiration dates of medications and communication regarding these changes. A few other people also felt that the back-office processes and communication skills had deteriorated, leading to frustration with prescription handling and a perceived focus on revenue over patient convenience.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing the medical staff as great,... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are often... See more

Service

Customers had positive experiences with service, with many expressing satisfaction with the level of care and... See more

User experience

Clients share positive opinions on user experience, with many describing it as great and highly recommended.... See more

Product

People report ambiguous experiences with product, with some customers praising the medical staff but... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Long Island Steam Cleaners transformed the grout in my bathrooms and mudroom. What had been stained and discolored for years now looks bright and clean again. Their steam cleaning process was thorough... See more

Rated 5 out of 5 stars

Since my first first follow up consultation with Mike several years ago, his standards and knowledge have remained as high and up to date as ever. Always provides quality and comprehensive reviews of... See more

Company replied

Rated 5 out of 5 stars

Janel came up with a very detailed plan after listening to everything I was concerned with. I feel Janel is genuinely concerned with my overall wellbeing and helping me improve my quality of life wit... See more

Company replied

Rated 5 out of 5 stars

I’ve been a patient at Defy Medical for almost four years, and Jill has been the person I’ve worked with the entire time. She’s honestly been great. Talking about personal medical stuff isn’t ea... See more

Company replied


Company details

  1. Medical Clinic
  2. Doctor
  3. Mental Health Service
  4. Women's Health Clinic
  5. Pain Management Physician
  6. Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Elizabeth was thorough

Elizabeth was thorough, knowledgeable and friendly.

August 7, 2025
Defy Medical logo

Reply from Defy Medical

So glad to hear it. This is the type of feedback we love to receive!

Rated 5 out of 5 stars

Far beyond my expectations

Ben is down to earth with me and shares his own experiences out of empathy as a fellow aging man and for the betterment of my health care. And far beyond HRT treatment. He’s not a script/pill pusher as I’ve come to expect from many other medical professionals I’ve interacted in my lifetime. He has educated, enlightened and helped me far beyond my HRT expectations. Thank you!!

August 10, 2025
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Reply from Defy Medical

We're happy to hear that your experience exceeded expectations. It's wonderful to know Ben's professional approach resonated with you and contributed to your health care journey beyond just HRT. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

I've been very pleased with Defy

I've been very pleased with Defy ! staff as been great !

August 8, 2025
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Reply from Defy Medical

We're glad you had a great experience with our staff! Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Ben gave good information

Ben gave good information

August 9, 2025
Defy Medical logo

Reply from Defy Medical

So glad to hear it! We love receiving feedback like this. Keep up the great work!

Rated 5 out of 5 stars

Great initial consult with my provider

Great initial consult with my provider. I was afforded the opportunity to give some background on my concerns, what I’ve done to date to address them before seeking medical assistance and this was 180° different than with my PCP. My PCP, who is also great, is not specialized in men-specific health. It was very important to me to be able to speak with a provider that really understood what all of my labs meant and I appreciated the time they took to tell me what they all mean and how they ‘interconnect’. Overall super satisfied and exceeded my expectations.

August 8, 2025
Defy Medical logo

Reply from Defy Medical

We're glad you enjoyed your experience. It's great to hear that you felt heard and that our provider's expertise in men's health was valuable. We appreciate you taking the time to share your positive feedback.

Rated 5 out of 5 stars

Ben was great

Ben was great. Very personable and cares. The staff overall are great and easy to work with. 10/10

August 5, 2025
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Reply from Defy Medical

We're happy to hear that you had a wonderful experience with Ben. We appreciate you taking the time to share your positive feedback!

Rated 5 out of 5 stars

Melissa is amazing

Melissa is amazing. Been with her now for almost 8 years. She is so knowledgeable and has helped my wife and I is so many ways. She thinks outside the box and is up to date on the latest hormone information. Highly recommend her and Defy Medical.

August 6, 2025
Defy Medical logo

Reply from Defy Medical

We're happy to hear that you and your wife have had such a positive experience with Melissa. We appreciate your kind words regarding the knowledge and support you've received. Thank you for recommending us!

Rated 5 out of 5 stars

Beth was great!!

Beth was great! She made me feel very comfortable and she was super thorough going through my history. She answered all of my questions and gave me so many options for treatment. I did not feel pressured to choose anything and appreciated having the options. I will definitely be continuing with Beth at Defy!

August 4, 2025
Defy Medical logo

Reply from Defy Medical

We're happy to hear that you felt comfortable and well-informed during your visit. We appreciate your positive feedback regarding the thoroughness and options provided. We're glad you valued the experience and look forward to seeing you again!

Rated 5 out of 5 stars

I really felt I was finally heard and…

I really felt I was finally heard and looking forward to better results

August 4, 2025
Defy Medical logo

Reply from Defy Medical

We're happy to hear that you felt heard. We appreciate your feedback and look forward to providing better results for you in the future.

Rated 5 out of 5 stars

Jill was very supportive and professional

Jill was great. It was very relaxed and Jill was very professional and understanding and we came up with a plan for me initiate and hopefully it will bring about a much needed change in my health issues.

August 2, 2025
Defy Medical logo

Reply from Defy Medical

We're happy to hear that your experience was relaxing and productive. We appreciate your feedback and are pleased that we could help you create a plan to address your health issues.

Rated 4 out of 5 stars

The communication and advice has been good so far...

The communication and advice has been great so far and I appreciate the advice I got concerning my labs.
However I was supposed to receive another lab order so I can start getting my testosterone and I have not received that order! I called and I have not received the order still! That's the reason I'm taking away a star

July 30, 2025
Defy Medical logo

Reply from Defy Medical

Hi John, thank you for the positive review. I will have someone reach out to you directly to make sure this lab order is taken care of. Thank you again and have a great day.

Rated 5 out of 5 stars

Michael is great

Michael is great! Always takes the time to address any cares on concerns that I might have. He is an excellent provider.

August 1, 2025
Defy Medical logo

Reply from Defy Medical

We're happy to hear that you had a positive experience! We appreciate you taking the time to share your feedback; it means a lot to us.

Rated 5 out of 5 stars

She is so positive and helpful

She is so positive and helpful. Any questions I had she could answer and help

August 1, 2025
Defy Medical logo

Reply from Defy Medical

We are so happy to hear that you found her to be positive and helpful. We appreciate you taking the time to leave us this great feedback!

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, questions answered, options discussed.

August 2, 2025
Defy Medical logo

Reply from Defy Medical

So glad to hear it. Thanks for the great feedback!

Rated 5 out of 5 stars

Marisa is the best

Marisa is the best! She always listens to my concerns and answers my questions.

August 1, 2025
Defy Medical logo

Reply from Defy Medical

We're happy to hear that you had a great experience. We appreciate you taking the time to share your positive feedback with us!

Rated 5 out of 5 stars

Easy to talk to

Easy to talk to. Was very helpful and answered all my questions. Went above and beyond.

August 1, 2025
Defy Medical logo

Reply from Defy Medical

We are happy to hear that you found Ben to be helpful and that all your questions were answered thoroughly. We appreciate your feedback!

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