DEGIRO Reviews 746

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Great company for investing with, either for capital growth or quarterly pay-outs. Keeps you informed and up-to-date. No complaints at all.

Rated 1 out of 5 stars

Really not great. There is absolutely no customer service. I can't withdraw money because it says 'insufficient funds' when there are funds, but there is no phone or even chat customer service availab... See more

Company replied

Rated 1 out of 5 stars

Lost my deposit again! This is the third time this has happened. i have sent the information for them to check, including the screen shot that prooves the money was sent. It also has the transfer numb... See more

Rated 5 out of 5 stars

The share dealing account is easy to set up and run. The dealing process is straight forward. Funding the account and withdrawing cash is easy. Tax free ISA accounts are not available for UK investors... See more

Company replied

Company details

  1. Finance Broker

Written by the company

DEGIRO is an online broker that serves both individual and professional investors. DEGIRO offers market access through a fast, high-performance online platform. DEGIRO is currently operating in 18 countries in Europe and is still expanding.


Contact info

3.8

Great

TrustScore 4 out of 5

746 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Happy customer

Been with them for few years now, no issues so far
What could be improved is teh money transfer my account to them, it takes a bit of time which could effect the purchasing time.

October 3, 2025
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Peyman,

We're happy to hear that you've had a positive experience with us over the past few years. We appreciate your feedback regarding the money transfer times, and we'll explore ways to make the process more efficient. Thanks for your review!

Kind regards,
DEGIRO

Rated 1 out of 5 stars

Closed my account, sadly

Have sent several emails to clients@degiro in the past week and haven’t heard back from most of these.
I did get one response, the directions of which didn’t match up with the options in my account.
It’s really difficult to deposit funds into my account, and not much details on the help center.
Such disappointment, I used to love Degiro, and just feel like the experience has gone downhill. I’ve closed my account sadly.

September 29, 2025
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Rory,

We regret that you've had this experience. It's disheartening to learn about the difficulties you faced depositing funds and the lack of helpful information. We appreciate your feedback and will review our support and help center to improve.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

A professional trading experience…

A professional trading experience throughout.

October 2, 2025
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Richard,

We're happy to hear that you had a good trading experience. Thank you for your positive feedback; we appreciate it.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

I’ve been very impressed with DEGIRO

I’ve been very impressed with DEGIRO. The platform offers access to a huge range of international stocks, including all the companies I’m most interested in. It’s intuitive and cost-effective, making it easy to build and manage a diverse portfolio. While the real-time price updates and charting tools could be a little more advanced, the overall experience is excellent. For anyone who wants broad market access at competitive fees, DEGIRO is a great choice.

September 10, 2025
Unprompted review
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Reply from DEGIRO

Hi Krzysztof,

Thank you for your detailed and positive feedback! We’re glad to hear you find our platform intuitive, cost-effective, and helpful for accessing a wide range of international stocks. We also appreciate your note on the price updates and charting tools, and it’s great to know that overall you’re having an excellent experience with us.

Best regards,
DEGIRO

Rated 5 out of 5 stars

Very good information on site

Very good information on site, good selection of stocks from different countries and low fees.

September 1, 2025
Unprompted review
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Reply from DEGIRO

Hello Owen,

We're happy to hear that you find our site informative and appreciate our stock selection and low fees. Thank you for your positive feedback!

Kind regards,
DEGIRO

Rated 1 out of 5 stars

Risk category - them first , customers second

Degiro had an interesting system that categorized the risk of your portfolio, which allowed you to borrow against it. A few days ago, my portfolio consisted of a single Nasdaq-listed iGaming company that has been on a superb momentum. Overnight, Degiro notified me that the risk categorization was changing—not a minor adjustment, but a complete overhaul. This change means I can no longer borrow against my portfolio.

As a result, I was forced to sell a portion of my holdings almost overnight. I had no way to foresee this risk or protect myself in advance. This is against the basics of investment! Since I sold the stock, it has gone up by 5%, by the way.

This policy shows no consideration for their clients. Be wary of their decisions. It's them first, customers second.

August 22, 2025
Unprompted review
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Reply from DEGIRO

Hello Michael,

We appreciate you sharing your experience. We regret to hear about the change in your portfolio's risk categorization and the impact it had on your investment strategy. We aim to consider our clients in our policies, and we'll take your feedback into account as we keep reviewing our procedures.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Low cost and efficient

I find DEGIRO very efficient and low cost, providing access to a wide range of investment ideas across a number of exchanges.

August 16, 2025
Unprompted review
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Reply from DEGIRO

Hello Reid,

We're happy to hear that you find our services efficient and low cost, with various investment opportunities. Thank you for your positive feedback!

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Very straight-forward

Very straight-forward, clear, easy to use, with reasonable charges and access to a wide range of markets. Heaven would be if Degiro was to open an ISA Shares Account for UK citizens!

August 13, 2025
Unprompted review
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Reply from DEGIRO

Hello Brian,

We're happy to hear that you find our platform clear and easy to use, with reasonable charges and wide market access. Thank you for the positive feedback!

Kind regards,
DEGIRO

Rated 1 out of 5 stars

bad experience

AVOID this broker. I have a stocks which is no longer listed so its not possible to sell them. But when then charge you fees for trading in any exchange market they gonna charge you also this what you can not sell. Mobile app looks like from 2010, very impractical even you can not contact the support directly from there. Better you look for some alternative like trading212 or something else.

August 2, 2025
Unprompted review
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Reply from DEGIRO

Hello Daniel,

We appreciate you sharing your experience. We're sorry to hear about the fees charged and your opinion on the app's design. Your feedback regarding the app and contacting support is valuable.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Fast et al

Fast, efficient, effective, concise & accurate!

July 17, 2025
Unprompted review
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Reply from DEGIRO

Hello Sid,

We're happy to hear that you found our service fast, efficient, effective, concise, and accurate! Thank you for your positive feedback.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Great Broker

Well trusted site.

June 6, 2025
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello,

Thank you for sharing your 5-star review here. We are glad to read about it.

Kind regards,
DEGIRO

Rated 1 out of 5 stars

As per previous reviews stealing money…

As per previous reviews stealing money and holding onto customers funds. Requested a withdraw on 14th May which should take 2-4 days and over 2 weeks later they still have my money.
They have plenty of excuses though, 'we can't withdraw to that account', "you need to send another 0.01 to your account' "we need to check with our payments team", "you sent the 0.01 to the wrong account even though its the details on the app" and these go on and on.
I would advise anyone to avoid this sham of a company. I'm currently selling down all my shares to leave as soon as I can....if I can get my money. I have also logged an official complaint.

May 14, 2025
Unprompted review
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Reply from DEGIRO

Hello Matty,

Thank you for sharing your details with us via the service of Trustpilot. We can see that, according to our details, the money has been returned to you. Our apologies for any inconvenience and we will be sure to take this into account for future developments.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

The site is great

The site is great. Very responsive, easy to use and intuitive.

May 20, 2025
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Brian,

We're happy to hear that you found our site responsive and easy to use. We appreciate you taking the time to leave your feedback!

Kind regards,
DEGIRO

Rated 1 out of 5 stars

Degiro stealing interest and distroying customer trust.

Every time I transfer funds to my account Degiro hang onto my money for weeks. I am tring to take advantage of opportunites that I see in the market and every time these day you won't credit my account with the funds that I have sent you. When I complain Degrio do nothing and don't offer an explaination. They claim two to three day transfer but they have held my money for 24 days this time and still have it and last December you held it for 3 weeks. The shares I wanted to buy now have since doubled in value.

April 11, 2025
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Simon,

We are sorry to read about your experience. If you can share some more details via the service of Trustpilot, we'd be happy to take a look.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Nice app

Nice app. Easy to use

April 24, 2025
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Chitranga,

Thank you for your kind words. We're glad you find our app easy to use.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Easy to use good information easy to…

Easy to use good information easy to login. Lots of educational for newbies. Help if you need it.

April 2, 2025
Unprompted review
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Reply from DEGIRO

Hello Adge,

Thank you for your kind words! We're thrilled to hear you found our platform easy to use and informative. We strive to make learning about investing accessible and enjoyable for everyone, so your feedback means a lot.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Super easy to invest

Super easy to invest
Gives impression of a solid platform
Never had a problem

March 4, 2025
Unprompted review
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Reply from DEGIRO

Hello Carlos,

We are happy to read about your experience! We are working hard to continuously deliver quality services.

Kind regards, DEGIRO

Rated 5 out of 5 stars

I've been using degiro for about 4…

I've been using degiro for about 4 years now, and very happy with the process. Some more available options to buy/write would be great though.

February 1, 2025
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello,

Thank you for your review! We appreciate your feedback and will take it into serious consideration. If you want us to add more products to our platform you can create a product request. Just visit our Help page on the website and look for 'add product'.

Kind regards, DEGIRO

Rated 5 out of 5 stars

I love Degiro

I love Degiro. Fast, low fees, clear dashboars. Everything is simple and in your hands.

January 17, 2025
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Nick,

We are happy to read about your experience! We are working hard to continuously deliver quality services.

Kind regards, DEGIRO

Rated 1 out of 5 stars

Degiro lost my deposit !!!

I made a 10K deposit 2 months ago however Degiro still cannot find my payment. I have spoken with 3 different agents (all with communistic names Stalin, Kirol and Gorbachev) the response I got was exactly the same ....I cannot see your deposit but if I ever find it I will get back to you.. I'm just wondering if that's a joke or a nightmare? I have made dozens of deposits online to Finance brokers and betting companies and never had an issue, my deposit was arriving always on time. How is possible that Degiro lost my deposit? They claim that they are a Dutch-German broker but when your deposit is not credited into your account, you have to deal with those agents based in Sofia!!! Does this seems a sign of a reliable company? I have already taken legal action against them. Unfortunately reading the previous reviews I'm not the only one that his deposit was lost.

January 12, 2025
Unprompted review

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