DEGIRO Reviews 746

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Great company for investing with, either for capital growth or quarterly pay-outs. Keeps you informed and up-to-date. No complaints at all.

Rated 1 out of 5 stars

Really not great. There is absolutely no customer service. I can't withdraw money because it says 'insufficient funds' when there are funds, but there is no phone or even chat customer service availab... See more

Company replied

Rated 1 out of 5 stars

Lost my deposit again! This is the third time this has happened. i have sent the information for them to check, including the screen shot that prooves the money was sent. It also has the transfer numb... See more

Rated 5 out of 5 stars

The share dealing account is easy to set up and run. The dealing process is straight forward. Funding the account and withdrawing cash is easy. Tax free ISA accounts are not available for UK investors... See more

Company replied

Company details

  1. Finance Broker

Written by the company

DEGIRO is an online broker that serves both individual and professional investors. DEGIRO offers market access through a fast, high-performance online platform. DEGIRO is currently operating in 18 countries in Europe and is still expanding.


Contact info

3.8

Great

TrustScore 4 out of 5

746 reviews

5-star
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1-star

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Rated 5 out of 5 stars

My trading Tool and window into the markets.

Been with them for a while and fortunate to find them in the UK at the time. Waited till now for an honest review of my experience so far. I moved from a Pro Trade account elsewhere, and was happy to see this also has buy+short accounts. Mainly limit orders are used however the rare market order was quick enough execution in times I needed to use it, and still was only a notch off the price I wanted. Seems a fair broker and very lovely web based access both on mobile browsers and on the main trading computer.

I am honestly really happy with my DeGiro account and just love grabbing a coffee and breakkies and flipping through charts and companies planning my next trade. So very happy with the agreements between Degiro and UK FCA so I can continue with them. I have looked high and low for a broker that ticks all the boxes and DeGiro does just that. Very positive to see them reply to those with issues within a day, that shows they are concerned with client experience.

February 15, 2024
Unprompted review
Rated 1 out of 5 stars

Withdrawal refused

My trading experience with Degiro was always good, the platform is easy to navigate and to understand, no issues whatsoever.
However, this morning I was trying to withdraw funds that are currently in the cash account and the system simply tells me that there are insufficient funds and refuses the withdrawal. I have tried different amounts, different devices, Degiro will not give me my money.
Then I discovered, they make it hard to contact them, I had to go through their Helpdesk to find out how to contact them and it is only email or a number in the Netherlands.
All my goodwill and positive experience with Degiro has basically been destroyed this morning thanks to this abysmal experience. I will be looking to move my portfolio elsewhere and I still want my money.

February 5, 2024
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Sebastian,

Thank you for sharing your feedback and information with us here. We can see that the withdrawal was completed yesterday. However, processing can take 2-4 business days, so from adding your request to the funds actually being in your registered bank account.

Also, if you have funds in a different currency, it can be that this needs to be converted to your base currency. We apologize for any inconvenience and hopefully we can improve on this subject in the future. Your feedback is appreciated.

Kind regards,
DEGIRO

Rated 1 out of 5 stars

Rubbish

Rubbish, rubbish, rubbish. NEVER use degiro to day trade!!! They are cheap for a reason, and i found out the hard way.

lost hundreds in fast moving markets just by trying to execute a market order and constantly being rejected (despite other platforms such as IG working perfectly fine in the same situation). Furthermore, the price is ALWAYS executed at the worst possible price! This was not just a one off event, the MO execution routing at degiro is horrendus! Its okay for limit orders and if you hold stocks for a long time, but day trading on degiro is a BIG NO NO!

YOU HAVE BEEN WARNED! Use a proper platform to day trade, not degiro!!

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Good broker and cheap execution of…

Good broker and cheap execution of orders. Also spread is good. Degiro always told you very early if some changes coming and probably affect your account. Excellent. I recommend.

January 17, 2024
Unprompted review
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Reply from DEGIRO

Dear Avdo, thank you for your review! We appreciate your feedback and kind comments. Kind regards, DEGIRO

Rated 5 out of 5 stars

Safe and reliable with sensible fees

A good platform to utilise with an easy to use UI and sensible fees.

January 8, 2024
Unprompted review
DEGIRO logo

Reply from DEGIRO

Dear Mark, we are happy to read about your experience! We are working hard to continuously deliver quality services. Kind regards, DEGIRO

Rated 4 out of 5 stars

Old fashioned but very reliable

Old fashioned but very reliable , unbeatable on commissions too

December 11, 2023
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Leyla,

We are glad to read about your experience! We work hard to continuously provide quality services. Just to note, we are working on improvements whenever possible. Thank you again for taking the time to share your review with us.

Kind regards,
DEGIRO

Rated 1 out of 5 stars

Does Degiro ever employ staff in their…

Does Degiro ever employ staff in their service department. No what ever time of the day you call their service department the number is always engaged. Come on Degiro employ additional staff!

December 7, 2023
Unprompted review
DEGIRO logo

Reply from DEGIRO

Dear Peter,

We are sorry to read about your negative experience with us. We appreciate your feedback and will use it to improve. If you cannot get someone on the phone, please send us an e-mail with a callback request so we can call you back. Our apologies for any inconvenience caused.

Kind regards, DEGIRO

Rated 4 out of 5 stars

Nice

I like the platform itself, all good, nice design. Only thing, statements could be better.

December 7, 2023
Unprompted review
DEGIRO logo

Reply from DEGIRO

Dear Vitalijus,

Thank you for your kind message! We will do our utmost to keep it up.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Faultless

Faultless, low fees, very satisfactory.

December 1, 2023
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hi,

Thank you for your kind message! We will do our utmost to keep it up.

Kind regards, DEGIRO

Rated 5 out of 5 stars

Top Class Service

I've been using Degiro for a couple of years. I find the firm very efficient, always helpful when needed, everything is done speedily and all at a good price. Furthermore, they watch your back. Very useful for a novice like me!

November 30, 2023
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Richard,

Thank you for sharing your kind words with us here. We are glad to read about your experience.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Excellent work

Excellent work

November 28, 2023
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Janga,

Thank you for the 5-star review. We greatly appreciate it!

Kind regards,
DEGIRO

Rated 4 out of 5 stars

Platform vary good but customer service…

Platform vary good but customer service is poor never get a reply when you send them a message on thier customer email address.

November 23, 2023
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Colin,

Thank you for sharing your feedback with us here. We'd love to check what can be done about a timely reply to your messages. If you can share your details via the service of Trustpilot, we'd be glad to check.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

My go too...

I've used Degiro, [a recommendation from a far more experienced trader] for the past two years from when I first started my trading journey. Its ease of use and focus on keeping trading simple was very important to me and is now my go to platform for stock trading. Good fee structure which is clearly explained [unlike some] means you can keep track of both entry and exit cost of all trades with one click. it dovetails very seamlessly with my trading plan.

November 16, 2023
Unprompted review
DEGIRO logo

Reply from DEGIRO

Dear David,

We are happy to read about your experience and steps on your own personal investment journey! We are working hard to continuously deliver quality services and your feedback helps us with this.

Kind regards, DEGIRO

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