Great company for investing with, either for capital growth or quarterly pay-outs. Keeps you informed and up-to-date. No complaints at all.
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Really not great. There is absolutely no customer service. I can't withdraw money because it says 'insufficient funds' when there are funds, but there is no phone or even chat customer service availab... See more
Company replied
Lost my deposit again! This is the third time this has happened. i have sent the information for them to check, including the screen shot that prooves the money was sent. It also has the transfer numb... See more
The share dealing account is easy to set up and run. The dealing process is straight forward. Funding the account and withdrawing cash is easy. Tax free ISA accounts are not available for UK investors... See more
Company replied
Company details
Written by the company
DEGIRO is an online broker that serves both individual and professional investors. DEGIRO offers market access through a fast, high-performance online platform. DEGIRO is currently operating in 18 countries in Europe and is still expanding.
Contact info
Amstelplein 1 / Rembrandt Tower - 10th floor, 1096 HA, Amsterdam, Netherlands
- +31202613072
- clients@degiro.com
- degiro.com/uk
3.8
Great
746 reviews
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Reply from DEGIRO
Hello Gary,
Thank you for the 5-star review. We greatly appreciate it!
Kind regards, DEGIRO
Lots of choice from global markets
Lots of choice from global markets. Very low fees which helps keep costs down considerably, particularly for investors with smaller pots of money
October 17, 2023
Unprompted review
Reply from DEGIRO
Dear GJ,
Thank you for your kind message! We will do our utmost to keep it up.
Kind regards,
DEGIRO
Excellent trading experience
Excellent telephone and email support. Minimal waiting time polite and helpful customer services
October 12, 2023
Unprompted review
Reply from DEGIRO
Hello Sachiendra,
We are glad to read about your experience! We work hard to continuously provide quality services. Furthermore, we are working on improvements whenever possible. Thank you again for taking the time to share your review with us.
Kind regards,
DEGIRO
Excellent site easy to use and navigate…
Excellent site easy to use and navigate and buying stocks is a breeze..
October 4, 2023
Unprompted review
Reply from DEGIRO
Hello Lee,
Thank you for your kind message! We will do our utmost to keep it up.
Kind regards,
DEGIRO
my prefered broker for the last few…
my prefered broker for the last few years, always helpful on the phone, good web ui and app ui, easy to use.
September 5, 2023
Unprompted review
Reply from DEGIRO
Hello Sedar!
Glad to read about your experience with us. We appreciate you taking the time to share it with us.
Kind regards,
DEGIRO
Took money out of my account for no…
Took money out of my account for no reason. 2 large sums in $ went out of my account. I only noticed because the balance was minus £100+. Sent numerous mails to their support team. No feedback. Account is still in minus. Will have to report the matter to the FCA.
September 1, 2023
Unprompted review
Reply from DEGIRO
Hello Mark,
Thanks for sharing your review with us here. We can see this is currently being worked on by our side. And a few days ago you have also shared a complaint via our Service Desk. Note, we take complaints very serious and will handle it with the utmost care. We thank you for your understanding and patience in this matter.
Kind regards,
DEGIRO
Excellent platform to invest in
Excellent platform to invest in. Investment made easy.
August 24, 2023
Unprompted review
Reply from DEGIRO
Hi J,
Thanks for sharing your review here! We are glad you like our platform.
Kind regards,
DEGIRO
Today didn't I 10% devolution on…
Today didn't receive 10% devolution on my Proterra Inc. Shares . Finally when I found that Proterra Inc. Dropped significantly I couldn't sell my 3500 shares to take some money back. Highly disappointed buy my broker Degiro
They let me down today for £4000 as I simply not been informed that Proterra go down.
August 8, 2023
Unprompted review
Reply from DEGIRO
Hello Andrejs,
Thank you for sharing. It seems this share has been delisted this week. IF any action from you as a client is required, our corporate action department will contact you personally. However, if you feel like you have been misinformed or if you have any questions regarding this, make sure to contact our Service Desk: clients@degiro.co.uk
Kind regards,
DEGIRO
It's easy to use.
August 1, 2023
Unprompted review
Reply from DEGIRO
Hello Mireia,
Thank you for the 5-star review. We greatly appreciate it!
Kind regards, DEGIRO
Excellent trading platform
Excellent trading platform - easy navigation, good range of products and transaction costs are very low.
July 7, 2023
Unprompted review
Reply from DEGIRO
Dear Simon,
Thank you for your kind review! We will do our utmost to keep it up and improve where can!
Kind regards,
DEGIRO
Best retail broker in Europe
Best retail broker in Europe. Unlike other brokers who work against the client taking the opposite side positions, Degiro is a real middleman,..as it should be.
July 3, 2023
Unprompted review
Reply from DEGIRO
Dear Anthony,
Thank you for your kind message! We will do our utmost to keep it up.
Kind regards,
DEGIRO
super easy to use
super easy to use but get guidance from someone that knows. its too easy to lose your money
June 27, 2023
Unprompted review
Reply from DEGIRO
Dear Steve,
Thank you for your review! We appreciate your feedback and will take it into serious consideration. Note, you can also go to our website and click on Knowledge. There, you can find our Investor Academy. Here you can find all the basics about trading and products for example.
Kind regards,
DEGIRO
Excellent program
Excellent program, well laid out with very clear breakdowns of cashflows
June 16, 2023
Unprompted review
Reply from DEGIRO
Dear Kwamla,
We are happy to read about your experience! We are working hard to continuously deliver quality services.
Kind regards,
DEGIRO
Cheap and easy
Cheap and easy, excellent for a quick deal here and there.
May 30, 2023
Unprompted review
Reply from DEGIRO
Dear Chris,
We are happy to read about your experience! We are working hard to continuously deliver quality services.
Kind regards,
DEGIRO
Horrible customer service and no…
Horrible customer service and no communication - when russian securities got delisted, zero communication to retail investors, all assets are now practically useless. Beware, customers are the least important thing for this company
May 25, 2022
Unprompted review
Reply from DEGIRO
Hello Ilya,
Thank you for sharing. Regarding this, we have to comply to rules and regulations that were implemented in Europe. There is no indication when or if this can be lifted. For any information on this, please mail or Service Desk: clients@degiro.co.uk Our colleagues there would be happy to assist you with any issues you may experience. Of course, it is also possible to file an official complaint if you feel it was handled incorrectly.
Kind regards,
DEGIRO
Easy to use website
Easy to use website, much clearer and easier to use than others
May 24, 2023
Unprompted review
Reply from DEGIRO
Dear Graham,
We are happy to read about your experience! We are working hard to continuously deliver quality services.
Kind regards, DEGIRO
Very good service for the price
Very good service for the price, fast transactions, never had any difficulties since I started using Degiro in 2016.
May 23, 2023
Unprompted review
Reply from DEGIRO
Dear JL, thank you for your kind message! We will do our utmost to keep it up. Kind regards, DEGIRO
Irish share info is poor.
May 22, 2023
Unprompted review
Reply from DEGIRO
Dear Vince, thank you for your review! We appreciate your feedback and will take it into serious consideration. Kind regards, DEGIRO
Everything transaction was placed very…
Everything transaction was placed very easily, and cashing in your shares which I have done previously was just as easy and swift
May 17, 2023
Unprompted review
Reply from DEGIRO
Dear Michael,
We are happy to read about your experience! We are working hard to continuously deliver quality services.
Kind regards, DEGIRO
A dividend from Thungela Resources was…
A dividend from Thungela Resources was supposed to be paid on 20/04/2023, but as today, 16/05/2023 it has not been accredited yet. I have contacted them via mail because obviously they don't have a UK number asking some explanation. They don't know where the money are, they did not give any details about what are they doing for rectifying the situation, just making up some general excuses. Please avoid this broker.
April 20, 2023
Unprompted review
Reply from DEGIRO
Hello Luca,
Thanks for sharing your review with us here. We can see that in the meantime the dividends should have been paid in your account. For payments of dividends we depend on custodians and we can only payout at the moment we receive it. It seems there was a delay in the payment in that phase. We apologise for any inconvenience and will certainly use your feedback to improve our services in future.
Kind regards,
Team DEGIRO
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