When transferring money using Trustly, it's rejected by DeGiro and not returned to my bank account. I transferred $50,000 3 weeks ago and it's still stuck somewhere in cyberspace. Customer support i... See more
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Low charges and a reliable broker. +ves #Easy to transfer and withdraw funds. #Good FX rates # app is handy -ves #Not available in English in Denmark ... this really sucks. How ridiculous is it... See more
Company replied
If you want to contact them. You can write...but will never answer. I want to change my bank account and has been trying for a year now. Police next as it is fraudulent.
Company replied
Nice overview of ones business and portfolio, easy to find out menues, and cheaper in transaction costs than my regular bank. I am no highly experienced investor, only amatour, and so far I have found... See more
Company details
Information provided by various external sources
DEGIRO is an online broker that serves both individual and professional investors. DEGIRO offers market access through a fast, high-performance online platform. DEGIRO is currently operating in 18 countries in Europe and is still expanding.
Contact info
Rembrant Tower Amstelplein 1, 1096 HA, Amsterdam, Netherlands
- +4589886281
- kunder@degiro.dk
- degiro.dk
3.5
Average
104 reviews
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Ridicolous
If you want to contact them. You can write...but will never answer.
I want to change my bank account and has been trying for a year now.
Police next as it is fraudulent.
January 23, 2025
Unprompted review
Reply from DEGIRO
Hello Janus, we checked with out Service Desk and it seems your messages are not received. Please call our Service Desk if the problem persists: +49 69 5060419 50 (only in English) or via clients@degiro.com via your verified email address.
Kind regards,
DEGIRO
Fantastic service
Fantastic service, great interface. Best broker I’ve ever used.
November 21, 2024
Unprompted review
Reply from DEGIRO
Thank you for your kind words. We're thrilled to hear you've had such a positive experience with our service. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
DEGIRO
Scam
Scam
I have been trying for over a year to get them to delete my data but they refuse.
November 12, 2024
Unprompted review
Reply from DEGIRO
Hello, Unfortunately we cannot check your data here. As a financial institution we are obliged to save personal data for a set amount of time. We only store your information for as long as there is a legal basis for it. At the end of the statutory storage period, we will automatically delete your information. If you feel this is incorrect, you can file an official complaint.
Kind regards,
DEGIRO
Love the ui of the app
March 24, 2024
Unprompted review
Reply from DEGIRO
Dear Lasse,
Thank you for your thoughtful message! We will make every effort to maintain our high standards.
Kind regards, DEGIRO
App works well
December 10, 2023
Unprompted review
Reply from DEGIRO
Dear Eli,
Thank you for your kind message! We will do our utmost to keep it up.
Kind regards,
DEGIRO
You will regret degiro
Useless customer service, extremely expensive, lots of surprising fees. Stay away from this broker!
Update 22-Sep-2022
Thank you for the answer, which is not that different from what I got all the time, yet it still does not answer what I wanted to know, which was:
1. Do I have to pay this fee forever? every year?
2. Is there anything I can do somehow to avoid being stuck in this situation and get rid of this fee?
I mean, how hard can it be to understand these two questions. The first is a simple yes or no, the second you need to provide real insight.
September 4, 2023
Unprompted review
Reply from DEGIRO
Hello Renato,
Thanks for sharing. We also appreciate you sharing your details via the service of Trustpilot. We can see your concern was about a fee charged in your account. As explained by our colleagues said fee is for ADRs or American Depositary Receipts. This is charged if you have ADRs in your account. If you do not have ADRs in your account there will be no fee charged by the external party in this case. If you feel you have been misinformed or if something is not clear, you can always contact our Service Desk again or file an official complaint.
1: If you do not have ADRs in your portfolio, no. It can be that this was the case at the time of the charge. Our Service Desk can check this for you.
2: If you do not have ADRs in your portfolio there is no fee.
3: Please file a complaint with our complaints department if you feel you have been misinformed or a fee is charged incorrectly or if you think anything else needs to be adjusted. We are not able to use this public domain to discuss your personal portfolio. Thank you!
Kind regards,
DEGIRO
Hard to get money back
I initiated a fund transfer to my Degiro account on July 4th. Unfortunately, the funds have not yet been credited to my account due to an ongoing bank exchange process in Degiro they say. It's quite frustrating that even after a month, on August 9th, I haven't received the funds back. The situation is compounded by inconsistent responses from customer support, each providing different explanations and mentioning the need for approval from someone. This level of uncertainty and delay is truly exasperating. I would advise caution when considering Degiro for financial transactions.
August 9, 2023
Unprompted review
Reply from DEGIRO
Hello Amanda,
Thank you for sharing and also for sharing your details via the service of Trustpilot. We checked and indeed this took some time as several parties are involved in returning your funds to you. We apologize for the inconvenience and note that it is currently in the final steps to return it to you. The expectation is that it will be returned next week at the latest. Again our apologies and we will take your feedback into consideration for future developments.
Kind regards,
DEGIRO
Reply from DEGIRO
Dear Christian,
We are happy to read about your experience! We are working hard to continuously deliver quality services.
Kind regards,
DEGIRO
Easy to use and low fees.
July 17, 2023
Unprompted review
Reply from DEGIRO
Hello Brio,
Thank you for the 5-star review. We greatly appreciate it!
Kind regards, DEGIRO
Reply from DEGIRO
Hello Poul,
Thank you for the 5-star review. We greatly appreciate it!
Kind regards,
DEGIRO
Nice Platform
Nice, easy and transparent platform with very reasonable fee.
April 2, 2023
Unprompted review
Reply from DEGIRO
Hello, thank you for the 5-star review. We greatly appreciate it! Kind regards, DEGIRO
Reply from DEGIRO
Hello, thank you for the 5-star review. We greatly appreciate it! Kind regards, DEGIRO
Nice overview of ones business and…
Nice overview of ones business and portfolio, easy to find out menues, and cheaper in transaction costs than my regular bank. I am no highly experienced investor, only amatour, and so far I have found no problems, only good communication.
February 24, 2023
Unprompted review
I don't trust them anymore
I don't trust them anymore. Even though I transferred from the verified bank account connected to my Degiro account, they didn't credit the account. They asked for additional documentation, which I provided, then stopped answering emails. Finally they replied saying they would send the money back to me. No explanation.
February 5, 2023
Unprompted review
very good stock and bond trading…
very good stock and bond trading platform. Cheapest fees for trading using default currency for local stocks.
January 24, 2023
Unprompted review
Everything works how it´s supposed to
Everything works how it´s supposed to, and the trans. fees are cheap.
December 21, 2022
Unprompted review
it is fast and it is cheap and you get…
it is fast and it is cheap and you get a big choice of countries and companies
December 14, 2022
Unprompted review
Bad platform and horrible customer service
I have been trying to open an account with Degiro for more than a 10 days. Every time they come up with new reason and ask to re-do the same process. They are so unprofessional and their customer service is horrible. You can not chat with them or contact them.
September 13, 2022
Unprompted review
Scam?
When transferring money using Trustly, it's rejected by DeGiro and not returned to my bank account. I transferred $50,000 3 weeks ago and it's still stuck somewhere in cyberspace. Customer support is not answering my requests. I hope the whole DeGiro platform is not a scam and my money will eventually be returned.
As DeGiro does not hold a proper bank license, money is moved around in some money funds every day, resulting in very confusing account statements.
Paying a bit higher fees for a proper trading platform makes a lot of sense, after trying out DeGiro.
June 18, 2022
Unprompted review
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