Orders are easy to place, tracking codes are quickly visible. Contact with customer service is quick and to the point, if and when there is a problem: swift and friendly action, via telephone and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordering was straight forward, at the end of the day I received the goods that I expected. Bed linen are good quality (vs. price). The delivery service messed up my order however Dekbed-Discounter t... See more
I bought black out curtains from them, when I installed them I realized they were NOT black out and I send an email to explain my situation and to ask how to proceed with return. I very kind man of... See more
Company replied
Great quality of product, at a very good price, got discounts. Ordered the curtains on Sunday, Monday have been shipped, and I received my parcel on Tuesday - which is amazing did not expect the fast... See more
Company replied
Company details
About Dekbed-Discounter
Written by the company
Wij zijn Dekbed-Discounter, de grootste webwinkel in beddengoed van de Benelux!
Wij bieden de scherpste prijs voor al jouw dekbedovertrekken, dekbedden, kussens, hoeslakens, boxsprings en nog heel veel meer.
⭐ Beste service
🚚 Snelle levering
💸 Achteraf betalen mogelijk
Bezoek de website
Wij bieden de scherpste prijs voor al jouw dekbedovertrekken, dekbedden, kussens, hoeslakens, boxsprings en nog heel veel meer.
⭐ Beste service
🚚 Snelle levering
💸 Achteraf betalen mogelijk
Bezoek de website
Contact info
Gentseweg 5, 2803PC, Gouda, Netherlands
- 0853032813
- https://www.dekbed-discounter.nl/pages/klantenservice-en-contact
- dekbed-discounter.nl
4.1
Great
69K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The order did not arrive unfortunately
The order did not arrive unfortunately! Although it says it is delivered, please contact me or I will contact your customer service for a refund. This is not serious as I was charged a significant amount of money
November 1, 2023
Unprompted review
Reply from Dekbed-Discounter
Dear Ralitsa,
Dear customer,
We sincerely apologize for the inconvenience you've experienced with your order not arriving, despite it being marked as delivered. We understand your frustration and are committed to resolving this issue promptly.
Rest assured, we take this matter very seriously. Our customer service team will be in touch with you shortly to investigate the situation and resolve it to your satisfaction. If you wish to contact us directly, please feel free to reach out to our customer service, and they will assist you in resolving the issue and processing a refund if necessary.
We value your business, and we understand the importance of providing a reliable and efficient service. We'll work diligently to address this matter and ensure a positive resolution.
Once again, we apologize for any inconvenience this has caused and appreciate your patience.
Best regards,
Team Dekbed-Discounter.nl
A bunch of thiefs never give them…
A bunch of thiefs never give them anything took them 3 monts to screw my order and my money up never got all of my money back these people out here making criminals
August 11, 2023
Unprompted review
Reply from Dekbed-Discounter
Dear Rudy,
Thank you for your review.
We are sorry to hear that you are dissatisfied. Our sincere apologies for your inconvenience! Of course it is important to us that you are satisfied with your order and our service.
It may happen that you are not completely satisfied with your order. Of course we find it important that you are helped with appropriate service. For this you can contact us directly by mail or phone. This way we can look at it together and come to a solution. As always, we find it important to help you in a progressive and positive way.
If you have any further questions or comments, please let us know.
With kind regards,
Team Dekbed-Discounter
Very good prices
Very good prices, quick in delivering.
Recommend 100%
September 19, 2023
Unprompted review
Delivery was on time
Delivery was on time. The mattress was also super comfortable.
September 8, 2023
Unprompted review
It was very good
It was very good! Great and efficient costumer service.
September 1, 2023
Unprompted review
I have been sleeping on a broken bed for 4 months
My bed arrived with two broken parts. They responded only after 10 days to let me know that they will replace the broken parts within 4-6 weeks. It has now been a full 4 months and they still have not replaced my broken bed. We have had many email exchanges where they apologize but nothing is done. The last thing was that I was contacted by the delivery company that my new bed parts will be delivered today, I took time off work to be home and receive them, and then they canceled it because Dekbed-Discounter has not sent them the bed parts! I couldn't be more dissatisfied with this company.
August 16, 2023
Unprompted review
Reply from Dekbed-Discounter
Dear Lena,
Thank you for your feedback and your honest opinion about your experience with our service. I'm sorry you were not happy with the way certain things went.
We appreciate you taking the time to share your concerns, and we would like to apologise for the inconveniences you experienced.
We have taken your complaints and feedback seriously and have taken steps to rectify this situation. We see that you have now scheduled a final appointment for the repair/exchange.
We will also send you this appointment by email for confirmation. We will also offer you compensation for the inconvenience by e-mail.
Your satisfaction is very important to us, and we strive to continuously improve our service.
Thank you again for your feedback and your patience. We hope we will have the opportunity to serve you better in the future.
Kind regards,
The team of Dekbed-Discounter
Hello
Hello, its already 6th email i send it to you!
you keep ignoring me and I start to think you doing this for a purpose!
so my time to exchange my order it end!
I wrote to you few times that i want to exchange my order!
and still no instruction on how to do it!!!
its un executable!
July 30, 2023
Reply from Dekbed-Discounter
Dear Michael,
Thank you for your review!
Our apologies for the inconvenience! We just checked for you and we see that your email ended up in the spam mailbox.
This is the reason you didn't receive a response from us. We have sent you an e-mail with the instructions for the exchange.
Our apologies again for the inconvenience!
Kind regards,
The team of Dekbed-Discounter
I order it the afternoon next day delivery
I order it the afternoon, next day it was delivered . Awesome. Quality is 100%.thank you so much
August 3, 2023
Unprompted review
Customers service is terrible Our…
Customers service is terrible Our contract was ended in June. They had to pick up the bed.. I contacted them already from april a lot of times by mail and phone. Its July and they still didn't picked it up.
July 10, 2023
Unprompted review
Reply from Dekbed-Discounter
Dear Threasher,
Thank you for your review
Because your lease contract has expired the bed will be picked up, an appointment was scheduled last week. Unfortunately, due to reasons, the carrier canceled all rides.
We have emailed you the phone number several times, they are available by phone every business day.
You have received a new proposal for next Saturday.
Hopefully this provides some clarity, should we be able to do anything further for you we would be happy to hear from you!
Kind regards,
Team Dekbed-Discounter
Reply from Dekbed-Discounter
Beste heer/mevrouw,
Bedankt voor het delen van uw ervaring en het aangeven dat u uw bestelling nog niet heeft ontvangen, zelfs na meer dan 2 weken. Onze oprechte excuses voor het ongemak dat dit heeft veroorzaakt.
Om deze kwestie voor u op te lossen en de levering van uw bestelling na te gaan, hebben we het ordernummer nodig. Met deze informatie kunnen we de status van uw bestelling controleren en de nodige stappen ondernemen om het probleem op te lossen.
We stellen uw begrip op prijs en willen ervoor zorgen dat u tevreden bent met uw aankoop. Aarzel niet om het ordernummer te verstrekken, zodat we onmiddellijk actie kunnen ondernemen en de levering kunnen nagaan.
Nogmaals onze excuses voor het ongemak dat u heeft ervaren. We kijken ernaar uit om deze kwestie zo spoedig mogelijk voor u op te lossen.
Met vriendelijke groet,
Team Dekbed-discounter.nl
bad experience
ordered on Sunday Jun 25 2023, 5:14 PM (10 days ago) a portable air conditioning system.
Until now the parcel has not been delivered !
Although it is mentioned on their website that the Standard shipping > delivery time = 1-3 days.
what upsets me the most that no information was communicated to me excpect my order number..
no tracking info or explication about the delay or whatsoever..
June 24, 2023
Reply from Dekbed-Discounter
Beste heer/mevrouw,
Bedankt voor uw review en onze excuses voor de vertraging bij de levering van uw bestelling. We begrijpen dat dit erg teleurstellend is en we willen graag met u samenwerken om dit op te lossen.
Om uw situatie te kunnen onderzoeken en u te voorzien van een passende oplossing, hebben we wat meer informatie nodig. Kunt u ons voorzien van uw bestelnummer en contactgegevens? Op die manier kunnen we uw bestelling nakijken en direct contact met u opnemen om de nodige stappen te ondernemen.
We willen ons verontschuldigen voor het gebrek aan communicatie en de vertraging bij de levering. Uw feedback is belangrijk voor ons en we zullen er alles aan doen om dit recht te zetten.
Met vriendelijke groet,
Team Dekbed-discounter.nl
Nice products & efficient and friendly Customer service
Ordering was straight forward, at the end of the day I received the goods that I expected. Bed linen are good quality (vs. price).
The delivery service messed up my order however Dekbed-Discounter team was very helpful, navigated me through steps for filing complaint and sent me ordered goods again - for free.
June 18, 2023
GOD THE ALMIGHTY,
June 14, 2023
Not a good experience
I buyed an matterras 1+1 gratis, I get home only 1 ,now after 3 weeks I am still waiting
The matterras is good, a bit to hard, but good, if you have to pay 400 for her dosen't worth, but 230 yes
June 16, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.